Agency concierge job Work, Jobs in London (with Salaries)

Customer Service Advisor (Concierge), London HQ
Orlebar Brown —London
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee discount
3d
Night Concierge
Places for People —London
- £29,630 a year
- Night shift
- Customer service
- Organisational skills
- Communication skills
- Employee discount
- Flexible schedule
13d
Maternity Concierge
Places for People —London
- £29,630 a year
- Hospitality
- Customer service
- Organisational skills
- Employee discount
- Flexible schedule
10d
Luxury Travel Specialist
Albertine —London
- Up to £40,000 a year
- Weekend availability
- Sales
- Microsoft Office
- In-person
- Work from home
Quick apply
Resort Host - Europe
Saga —London
- Remote
- Public speaking
- Hotel
- Guest services
Quick apply
Head Concierge
The Montcalm Royal London House —London
- Weekend availability
- Hospitality
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Doorperson
The Montcalm Royal London House —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Virtual Lifestyle Concierge | German speaking
Ten Group —London
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
- Annual leave
- Work from home
Quick apply
Lettings Negotiator -Prime Central London
Crown Home Buying and Letting —London
- £25,000 - £60,000 a year
- Weekend availability
- English
- Administrative experience
- Organisational skills
Quick apply
Assistant Front Office Manager
The Montcalm Royal London House —London
- Weekend availability
- Hospitality
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Asia Pacific Product Executive
Jacada Travel —London
- Remote
- Maintenance
- English
- Hotel
9d
Private Adult Nurse
Ellea Nursing —London
- £40.52 an hour
- Call to connect
- BLS Certification
- ICU experience
- Communication skills
Quick apply
Latin America Product Executive
Jacada Travel —London
- Remote
- Maintenance
- English
- Hotel
9d
Artworker
Fortnum & Mason —London
- Full-time
- Microsoft Office
Europe and MESR Product Executive
Jacada Travel —London
- Remote
- Maintenance
- English
- Hotel
9d
Private Adult Nurse- Croydon
Ellea Nursing —Croydon
- £40.52 an hour
- Call to connect
- BLS Certification
- ICU experience
- Communication skills
Quick apply
Private Adult Nurse-Kingston upon Thames
Ellea Nursing —Kingston upon Thames
- £40.52 an hour
- Call to connect
- BLS Certification
- ICU experience
- Communication skills
Quick apply
Travel Consultant - French speaking
Ten Group —London
- Full-time
- Hybrid work
- English
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
Group and Events Manager - JW Marriott Grosvenor House London
Marriott International, Inc —London
- Full-time
- Hospitality
- Customer service
- Hotel
Corporate Business Development Executive
Fan Cars Ltd —West Drayton
- £20,000 - £30,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
- Annual leave
Quick apply
5d

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agency concierge job jobs near london

Customer Service Advisor (Concierge), London HQ

Orlebar Brown -
London

Apply Now

Job details

Full-time | Fixed term contract
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Hospitality
Customer service
Organisational skills
Communication skills

Full job description

JOB TITLE Customer Service Advisor (Concierge)

ROLE TYPE Full Time (FTC)

DEPARTMENT Customer Service (Concierge)

REPORTING TO Head Concierge

LOCATION Fitzrovia, London

SALARY Competitive

COMPANY PROFILE

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

THE POSITION

As a Concierge (Customer Service Advisor), you are at the front line of the Orlebar Brown experience - a warm, polished, and intuitive host for our global clients. Whether responding to a message from the other side of the world or guiding a client through the perfect resort look, you ensure every interaction reflects our unique “holiday better” spirit.

You will manage client enquiries through email, phone, instant messaging, social platforms, and occasionally assist internal partners such as retail teams. You will help ensure that every touchpoint is seamless, personal, and reflective of luxury service standards. Your work will directly shape client loyalty, satisfaction, and ongoing engagement with the OB lifestyle.

You will collaborate closely with the Team Leader, Head Concierge, and wider global teams, playing an essential role in delivering a truly omnichannel service environment.

GENERAL RESPONSIBILITIES

Client Experience Excellence

Deliver best‑in‑class service across all communication channels, ensuring each interaction embodies the OB tone of voice - polished yet relaxed, warm yet efficient.

Provide personalised assistance on product selection, fit, styling, sizing, care, and lifestyle recommendations.

Handle daily queries relating to orders, delivery delays, returns, repairs, and general troubleshooting.

Approach every interaction with empathy, curiosity, and a genuine desire to exceed expectations.

Anticipate needs and offer proactive solutions that go beyond the initial request, elevating the client experience.

CRM, Ticketing & Technology Systems

Use our ticket management system (Gorgias) to manage conversations, maintain client history, and triage cases effectively.

Ensure communication is logged clearly, accurately, and in accordance with team workflows.

Support improvements in system processes by supplying insights and feedback to the management team.

Omnichannel Collaboration & OneStock Engagement

Use OneStock to assist with omnichannel fulfilment, including ship from store, store availability checks, and order reroutes.

Provide proactive communication to clients when fulfilment challenges arise, offering alternatives and creative solutions.

Partner with OB boutiques and franchise teams globally to ensure clients receive consistent, timely support regardless of time zone.

Partnership with Global Internal Teams

Liaise with E commerce, Retail, CRM, Marketing, and Logistics teams to ensure alignment and smooth customer journeys.

Share client insights, feedback, and recurring themes that can improve product, service, or UX.

Assist store teams with concierge level support for VIP or complex client needs.

Brand Representation & Lifestyle Connection

Act as an ambassador for the OB lifestyle - embodying sunshine, travel, culture, and effortless resort living.

Use client relationships to offer style inspiration and curated recommendations that reflect a luxury holiday mindset.

Maintain a presentation style that feels refined, modern, and authentically OB.

CANDIDATE PROFILE
2–4+ years in customer service, retail, hospitality, or a lifestyle brand environment (luxury experience advantageous).

Exceptional verbal and written communication skills, able to adapt tone to match client needs.

Confidence in handling complex or escalated service issues with calm and clarity.

Comfortable using CRM/ticketing systems; experience with Gorgias or similar platforms desirable.

Strong organisational skills and ability to manage multiple conversations at once.

A natural affinity for travel, sunshine, and resort‑wear lifestyle - passionate about the Orlebar Brown ethos.

A team player with a positive, engaging, and solutions‑oriented mindset.

OUR IDEAL CANDIDATE

Warm, intuitive, and client‑focused - effortlessly building rapport and trust.

Possesses an innate sense of style, attention to detail, and appreciation for premium experiences.

Enjoys problem‑solving and thrives in a fast‑paced, international environment.

Agile and proactive: comfortable switching between channels, tasks, and tools with ease.

Embodies the OB lifestyle: curious, culturally aware, passionate about global destinations, sunshine, and holiday energy.

WHAT WE OFFER

Being part of a diverse working environment of people who we learn from every day
The chance to train and develop your skills in a fast-working environment
Competitive benefits package:
- Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax-exempt bike and/or accessories purchase.
- Financial wellbeing: Company pension scheme.
- Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
- Employee Recognition: Service award incentives, 1-week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays).

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.

Direct applications only. Recruitment agencies – thanks for reading – but we’ve got this one covered!

Apply Now

Refine Your Search

agency concierge job jobs in london

Customer Service Advisor (Concierge), London HQ

Night Concierge

Maternity Concierge

Luxury Travel Specialist

Resort Host - Europe

Head Concierge

Doorperson

Virtual Lifestyle Concierge | German speaking

Lettings Negotiator -Prime Central London

Assistant Front Office Manager

Asia Pacific Product Executive

Private Adult Nurse

Latin America Product Executive

Artworker

Europe and MESR Product Executive

Private Adult Nurse- Croydon

Private Adult Nurse-Kingston upon Thames

Travel Consultant - French speaking

Group and Events Manager - JW Marriott Grosvenor House London

Corporate Business Development Executive

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