Airport customer service Work, Jobs in London (with Salaries)

Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
5d
Customer Services Officer
Singapore Airlines Ltd. —Middlesex
- £24,000 - £27,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
5d
Airline & Airport Audit Staff
Skytrax Research —London
- From £160 a day
- Temporary
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours
DiamondAir International Ltd —London
- From £14.11 an hour
- Part-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
5d
Warehouse Operative (Monday to Friday)
CCF —Wandsworth
- Full-time
- Microsoft Excel
Part-Time Sales Consultant - Heathrow T3
Paul Smith —London
- £13.71 an hour
- Part-time
8d
Cargo Administrator Stansted
Swissport International AG —London
- £14.32 - £15.32 an hour
- Weekend availability
- English
- Travel
- Communication skills
4d
Warehouse Assistant (Monday - Friday)
BSS —Wandsworth
- Full-time
- Microsoft Excel
Cargo Clerical Administrator
Swissport International AG —Feltham
- £30,907.50 - £31,375.50 a year
- Weekend availability
- English
- Travel
- Communication skills
11d
BA Cityflyer Air Operations Administrator
British Airways —London City Airport
- £31,500 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
13d
Survey Interviewer - Heathrow
Civil Aviation Authority —London Heathrow Airport
- £11,868 - £25,000 a year
- Part-time
- Customer service
- English
- Presentation skills
- Free parking
- Employee discount
10d
Lounge Host - British Airways Lounges, First Class
BaxterStorey UK —London
- £14.62 an hour
- 8 hour shift
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Team Member
TRG Concessions - Slim Chickens Heathrow Airport T3 —London
- £13.00 - £14.18 an hour
- Full-time
- Restaurant
- Employee discount
Quick apply
5d
Hotel Receptionist- Days & Nights
Thistle —Southall
- £13.50 an hour
- Night shift
- Hotel
- Employee discount
- Referral programme
Quick apply
10d
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
5d
Lounge Host - CCR Lounge
BaxterStorey UK —London
- £14.91 an hour
- 8 hour shift
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Sales Associate | Heathrow (Part Time 16 hrs)
REISS —London Heathrow Airport
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply

I want to receive the latest job alerts for airport customer service in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Host

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour
5 days ago

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week (Maternity Cover)

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

airport customer service jobs in london

Customer Service Host

Customer Services Officer

Customer Service Host - T3

Airline & Airport Audit Staff

Customer Service Agent

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours

Customer Service Host - T2

Warehouse Operative (Monday to Friday)

Part-Time Sales Consultant - Heathrow T3

Cargo Administrator Stansted

Warehouse Assistant (Monday - Friday)

Cargo Clerical Administrator

BA Cityflyer Air Operations Administrator

Survey Interviewer - Heathrow

Lounge Host - British Airways Lounges, First Class

Team Member

Hotel Receptionist- Days & Nights

Lead Agent

Lounge Host - CCR Lounge

Sales Associate | Heathrow (Part Time 16 hrs)

I want to receive the latest job alerts for airport customer service in london

Explore jobs in more locations

Description

Jobseeker tools

Employer Tools

Browse

Stay Connected