Room Attendant
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Room Attendant, you will play a key role in creating a refined and welcoming environment for our guests, ensuring every guest room and public area reflects the exceptional standards of the St. Regis brand. More than maintaining cleanliness, you will contribute to delivering memorable guest experiences through attention to detail, care and a commitment to excellence. This role is ideal for a detail‑driven and service‑focused individual who takes pride in maintaining impeccable presentation standards within a luxury hospitality environment.
Key Responsibilities
- Clean and maintain guest rooms, corridors and public areas to the highest standards
- Ensure all guest rooms are fully replenished with amenities, linens and supplies
- Respond promptly and professionally to guest requests and housekeeping enquiries
- Maintain housekeeping carts, storage areas and equipment in a clean and organised manner
- Follow all housekeeping procedures and brand presentation standards consistently
- Report maintenance issues, safety concerns or damaged items promptly
- Ensure all assigned areas are maintained in a safe, clean and welcoming condition
- Support deep cleaning and special cleaning projects as required
- Maintain confidentiality of guest information and hotel operations at all times
- Work collaboratively with Housekeeping and other operational departments to ensure seamless service delivery
- Uphold all health, safety and hygiene procedures and company policies
Core Competencies
We are seeking a professional and detail‑oriented individual with a passion for luxury hospitality and service excellence. You should have:
- Previous housekeeping or cleaning experience, ideally within a luxury hotel environment
- Strong attention to detail and commitment to presentation and cleanliness standards
- Ability to work efficiently in a fast‑paced, high‑standards environment
- Good organisational and time‑management skills
- A proactive mindset, with the ability to anticipate operational needs
- Strong communication and teamwork skills
- Professional presentation and a positive, service‑driven attitude
- Physical capability to carry out the operational demands of the role
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
- Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
