Complaint handler Work, Jobs in London (with Salaries)

Technical Investment Complaint Handler
Barclays —London
- Presentation skills
- Communication skills
- Tax experience
Better at Home Call Handler – (Friday & Saturday)
Watford & Three Rivers Trust —Hertford
- £13.09 an hour
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Customer Service Advisor
Hedin Automotive —Bromley
- £26,540.80 - £31,580.80 a year
- Monday to Friday
- Sales
- Customer service
- IT
11d
Tusker Insurance Operations Case Handler 12 Month FTC - Watford
Lloyds Banking Group —Croxley Green
- £31,379 - £33,030 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
5d
Client Services Manager
Accident Resolution Services London Ltd —London
- £2,900 - £4,394 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
4d
DA Complaints Handler- 6 month FTC
Great Lakes Insurance SE —London
- Temporary
- Hybrid work
- School
Third Party Claims Handler
marshmallow —London
- Full-time
- Hybrid work
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
3d
Sales/Operations Assistant
Fromagerie Beillevaire UK —London
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Employee discount
Quick apply
8d
Head of Claims
ClaimSorted —London
- £150,000 - £200,000 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
Training Manager, Targeted Intercept Operations
National Crime Agency —London
- £4,218 - £55,575 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
11d
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- In-person
- Annual leave
Quick apply
3d
Credit Hire / TPPD Handler
marshmallow —London
- Full-time
- Hybrid work
Consumer Claims Manager
Aventum Group —London
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
Senior Commercial Account Handler
JMG Group —Sutton
- Full-time
- Communication skills
- Referral programme
Quick apply

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Technical Investment Complaint Handler

Barclays -
London

Apply Now

Job details

Permanent

Qualifications

Pension
Complaint handling
Presentation skills
Communication skills
Tax experience

Full job description

Date live: 14/07/2026

Business Area: Private Bank Processing

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000115464

Join us as a Technical Investment Complaint Handler at Barclays, where you will manage growing technical complexity, within Private Banking and Wealth Management complaints. Ensuring resilience in handling high level executive complaints, demands and the provision of effective communication and attention to detail.

To be successful as Investment Complaint Handler, you should have:

Technical Investment knowledge in practical application.
Complaint handling in respect of investments with a minimum of 2 years' experience.
Producing bespoke analytical calculations involving investments, pensions and tax.
Experience with analytics and assessment calculations.

Some other highly valued skills may include:

Senior stakeholder management.
Strong written and verbal communication skills.
Strong presentation skills.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role will be based in London.

Purpose of the role

To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.

Accountabilities

Management of customer requests and enquiries through various communication channels including chat, email and phone.
Provision of detail orientated and time efficient information to customers regarding their accounts, products, and services.
Management of customer complaints and issues and escalating complex issues to senior customer care representatives when required to provide a resolution.
Participation in training and development initiatives to improve customer skills, knowledge and services.
Identification of industry trends and developments to implement best practice in customer care.
Management and maintenance of customer records and documentation to ensure compliance and accuracy.
To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

complaint handler jobs in london

Technical Investment Complaint Handler

Better at Home Call Handler – (Friday & Saturday)

Customer Service Advisor

Tusker Insurance Operations Case Handler 12 Month FTC - Watford

Client Services Manager

DA Complaints Handler- 6 month FTC

Third Party Claims Handler

Customer Resolutions Team Manager

Sales/Operations Assistant

Head of Claims

Training Manager, Targeted Intercept Operations

Head of Claims

Credit Hire / TPPD Handler

Consumer Claims Manager

Senior Commercial Account Handler

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