consumer claims manager Work, Jobs in london (with Salaries)

Consumer Claims Manager
Aventum Group —London
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Referral programme
Quick apply
Customer Excellence Manager
Pinnacle Pet UK —London
- Up to £52,500 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Work from home
Claims Administrative Assistant
Starr Companies —London
- Full-time
Underwriting Account Manager, Consumer Solutions, Asia
Fortegra —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
18h
Claims Administrative Assistant (6M FTC)
Starr Companies —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Regulatory Affairs Manager
pladis —Chiswick Park Station
- Full-time
Management Consultant - Manager - Risk Insurance Specialist - Financial Services
Moorhouse Consulting —London
- £82,005 - £110,000 a year
- Sales
- Business development
- Agile
- Annual leave
- Employee discount
Compliance Manager
Davies —London
- Full-time
- Hybrid work
- Management
- Organisational skills
- Leadership
- Employee discount
Quick apply
Risk & Insurance Manager
Deliveroo —London
- Full-time
- Management
- Data analysis skills
- Contracts
- Annual leave
Business Development Manager - Agency
Immediate Media Co —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Account Manager
Kingdom Collective —London
- Hybrid work
- Hotel
- Annual leave
Quick apply
Claims and Labelling Officer
Better Cotton —London
- £34,904 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Bachelor's degree
- Annual leave
7d
Head of Amazon Vendor (1P) & Marketplaces
Rubber Road Ltd —Welwyn Garden City
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Leadership
Quick apply
8d
Corporate Insurance Manager
Deliveroo —London
- Full-time
- Management
- Data analysis skills
- Contracts
- Annual leave
7d
Customer Success Manager
Telus Health —London
- Full-time
- Remote
- Salesforce
- Communication skills
- Annual leave
- Employee assistance programme
Risk & Compliance Assurance Manager
Homeprotect —New Malden
- Hybrid work
- Analysis skills
- Machine learning
- Financial services
- Annual leave
- Employee assistance programme
Insurance Manager, International Programmes
Deliveroo —London
- Full-time
- Management
- Data analysis skills
- Contracts
- Annual leave
7d
Customer Success Manager
SCOR Digital Solutions —London
- Full-time
- Spanish
- English
- Project management
Account Manager
Verisk —London
- Full-time
- CRM software
- Leadership
- Communication skills
- Annual leave
- Life insurance

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Consumer Claims Manager

Aventum Group
London

Apply Now

Job details

Permanent | Full-time

Qualifications

Underwriting
Root cause analysis
Leadership
Communication skills
Certificate in Insurance
Negotiation

Full job description

JOB TITLE

Consumer Claims Manager

VACANCY NO

VN235

BASIS

Permanent

FULL TIME / PART TIME

Full Time

ENTITY

Novus Underwriting Ltd

LOCATION CITY

London

JOB DETAILS

Who We Are

Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards.

At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.

We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop.

Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.

Role Summary

As the Consumer Claims Manager, you will lead and oversee the end-to-end claims function for our consumer insurance portfolio. Operating within an MGA environment, you will ensure claims are handled efficiently, fairly, and in accordance with regulatory, contractual, and delegated authority requirements. You will drive operational excellence, support profitable underwriting outcomes, and deliver an exceptional policyholder experience.

Role Accountabilities

Manage the day-to-day operations of the consumer claims team, ensuring effective prioritisation and adherence to service-level agreements (SLAs).
Lead, develop, and mentor claims handlers to maintain high levels of performance, technical capability, and customer service.
Implement claims handling best practices and ensure continuous process improvement.
Oversee complex, high-value, or escalated consumer claims across product lines ( home, auto, personal accident, warranty, specialty consumer products).
Ensure claims decisions are accurate, timely, and compliant with delegated authority guidelines.
Monitor claims trends, fraud indicators, and loss ratios, providing insights back to underwriting and product teams.
Ensure all claims activities comply with FCA regulations, Treating Customers Fairly (TCF), Consumer Duty principles, and the MGA’s internal policies.
Maintain accurate claim records and support internal/external audits, bordereaux reporting, and insurer partner reviews.
Manage complaints within regulatory deadlines and oversee root-cause analysis for continuous improvement.
Act as a primary point of contact for capacity providers, loss adjusters, TPAs, service suppliers, and legal partners.
Collaborate closely with underwriting, actuarial, and product teams to align claims performance with portfolio goals.
Build strong relationships with vendors; monitor their performance and enforce service standards.
Produce regular MI reports covering claims performance, reserves, trends, leakage, and operational KPIs.
Identify opportunities for cost control, fraud reduction, and process optimisation.
Contribute to system enhancements and technology integrations that improve claims workflow and customer experience.

Role Requirements

Significant experience in consumer insurance claims management within an MGA, TPA, insurer, or broker environment.
Strong understanding of delegated authority frameworks and capacity provider expectations.
Excellent knowledge of UK insurance regulation, FCA requirements, and Consumer Duty.
Proven leadership skills with experience managing claims teams or senior handlers.
Ability to interpret claims data, identify trends, and implement improvements.
Experience working with digital claims platforms or automation tools.
Exposure to multiple consumer product lines.
CII qualifications (Cert CII, Dip CII, or ACII).

Skills and Abilities

Customer-centric mindset
Analytical and data-driven
Strong communication and negotiation skills
Decision-making under pressure
Team leadership and coaching
High attention to detail
Problem-solving and continuous improvement orientation

Management Duties

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

FCA Conduct Rules

Under the Senior Managers and Certification Regime the FCA and Aventum expects that:

You must act with integrity.
You must act with due skill, care and diligence.
You must be open and cooperative with the FCA, the PRA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
You must act to deliver good outcomes for retail customers.

Apply Now

Refine Your Search

consumer claims manager jobs in london

Consumer Claims Manager

Senior Customer Success Manager

Customer Excellence Manager

Claims Administrative Assistant

Underwriting Account Manager, Consumer Solutions, Asia

Claims Administrative Assistant (6M FTC)

Regulatory Affairs Manager

Management Consultant - Manager - Risk Insurance Specialist - Financial Services

Compliance Manager

Risk & Insurance Manager

Business Development Manager - Agency

Account Manager

Claims and Labelling Officer

Head of Amazon Vendor (1P) & Marketplaces

Corporate Insurance Manager

Customer Success Manager

Risk & Compliance Assurance Manager

Insurance Manager, International Programmes

Customer Success Manager

Account Manager

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