Contact center team leader Work, Jobs in London (with Salaries)

Operations Contact Centre Team Leader
Affinity Water —Hatfield
- Weekend availability
- Hybrid work
- Mentoring
- Organisational skills
- Leadership
- Annual leave
- Employee discount
19h
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply

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Service Coordinator Team Leader
Dyno Rod —Enfield
The right person will be able to help shape the team, improve planning, raise standards and make the working day run better for customers, engineers and the…
£30,000 - £36,000 a year
Quick apply
Project Coordinator / Team Administrator
ZHA —London
Set-up meetings, design review events & conference calls. Assist project leaders updating project related information on workspace.

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contact center team leader jobs near london

Operations Contact Centre Team Leader

Affinity Water -
Hatfield

Apply Now

Job details

19 hours ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

C
Mentoring
Organisational skills
Leadership
Time management

Full job description

Affinity Water have a fantastic development opportunity to become a Contact Centre Team Leader

If you are looking to develop existing skills or take on a new challenge, click on the link below and apply today!

The Role:

This role will include managing a team of front-line Advisors to deliver outstanding customer experience focused on ‘resolve first time, every time’ by positively achieving challenging Key Performance Indicators (KPI’s).

What you'll be doing:

Ensure regulatory compliance standards are consistently achieved (DPA, customer records) along with a thorough knowledge of C-MeX.
Coach, lead and support the team to deliver a positive customer experience in an efficient and effective manner with resolve first time, every time' approach.
Manages underperformance within the team and supports with effective development plans in a timely manner, maintaining attrition levels within plan.
Inspirational and creative leader with first class communications skills (both written and verbal).
Builds great business relationships with the people who report into them, identifies training/coaching needs and delivers to the team.
Promotes a culture of diversity and inclusivity throughout the workplace.
Confident managing operational incidents putting the customer & team wellbeing at forefront when making critical decisions.

What you'll need:

Ability to empower and engage the team, making Affinity Water a great place to work.
Professional leadership skills, able to motivate and inspire people and gets results through others - Ensures employees know what is expected of them and provide regular, reflective and meaningful feedback (good or not so good).
Good organisational and time management skills with a proven ability to plan, problem solve and prioritise.
Ability to manage and oversee operational incidents putting the customer & team wellbeing at forefront when making critical decisions.

This role does require 1 in 6 weekend standby rota.

Benefits:

Competitive salary dependant on skills and experience
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

What is a disability?

A disability is a long-term physical or mental health condition that has a substantial impact on someone’s day-to-day activities.

What if I need adjustments during the recruitment process?

Let the Talent Acquisition lead mentioned on the job advert know – they’ll be able to help you.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

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contact center team leader jobs in london

Operations Contact Centre Team Leader

Service Coordinator Team Leader

Call Centre Team Leader

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

Sales Lead - Outbound Contact Centre

Operational Sales Manager (Outbound Contact Centre Team - Retail)

More jobs to discover

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Affinity Water have a fantastic development opportunity to become a Contact Centre Team Leader

Benefits:

Disability Confident

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