Customer service british airway Work, Jobs in London (with Salaries)

Customer Support Analyst
PageUp People —London
- Full-time
- Hybrid work
- Communication skills
Customer Experience Lead
British Airways —London
- £47,000 - £51,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
- Employee discount
13d
Kitchen Porter - British Airways Lounges, Terminal 5
BaxterStorey UK —Hounslow
- £16.06 an hour
- 8 hour shift
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Global Operations Flight Dispatcher
British Airways —London
- Full-time
- Analysis skills
- Communication skills
8d
Customer & CRM Data Analyst
IAG Loyalty —London
- Full-time
- CRM software
- Analysis skills
- Analytics
13d
Bartender - British Airways Lounges
BaxterStorey UK —Hounslow
- £14.91 an hour
- 8 hour shift
- Serving
- Hospitality
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Application Support Specialist
Collinson —London
- Hybrid work
- Azure
- Computer Science
- Hotel
Prep Chef (Cook) - British Airways Lounges, Terminal 5
BaxterStorey UK —Hounslow
- £14.62 an hour
- 8 hour shift
- Customer service
- Cooking
- English
- Free parking
- Employee assistance programme
Quick apply
9d
Lounge Host - British Airways Lounges, First Class
BaxterStorey UK —London
- £14.62 an hour
- 8 hour shift
- Hospitality
- Hotel
- Food service experience
- Free parking
- Employee assistance programme
Quick apply
Proactive Customer Care Operational Delivery Manager
British Airways —London
- Full-time
- Analysis skills
- Bachelor's degree
- Business
8d
Associate Consultant - Mandarin Speaking
C Space —London
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Quick apply
Lounge Host (Summer Only) - BA Lounges - Gatwick
BaxterStorey UK —Gatwick Airport
- £14.33 an hour
- Customer service
- Bachelor's degree
- Guest services
- Employee discount
Quick apply
BA Cityflyer Direct Entry Captain
British Airways —London
- Full-time
- Customer service
- English
- Bachelor's degree
- Annual leave
- Employee discount
Senior Customer Success Manager, EMEA
Unily —London
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- IT
Quick apply
Lead Proactive Customer Care Operational Delivery Manager
British Airways —London
- Full-time
- Presentation skills
- Continuous improvement
- Travel
8d
Senior Product Manager (Payments)
Collinson —London
- Hybrid work
- Hotel
- Analysis skills
- Analytics
Billing Manager
IAG Cargo —Hounslow
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
6d
Business Analyst
Collinson —London
- Hybrid work
- Hotel
- Analysis skills
- Agile
Chef De Partie - British Airways Lounges
BaxterStorey UK —Hounslow
- £14.89 an hour
- 8 hour shift
- Quality control
- Organisational skills
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Tactical Capacity Manager
IAG Cargo —Hounslow
- Communication skills
- Employee discount
- Gym membership

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Customer Support Analyst

PageUp People -
London

Apply Now

Job details

Full-time

Benefits

Additional leave
Cycle to work scheme
Paid volunteer time

Qualifications

Jira
Technical troubleshooting
Ticket management
Zendesk
Technical support incident logging
Technical writing
Customer support
Communication skills
Help desk

Full job description

Support Analyst

About Us

PageUp Europe Talent Acquisition Suite empowers some of the world's most progressive and influential brands to attract, retain, and onboard a talented and diverse workforce. We empower our clients to become their own greatest success stories through first-class collaboration, communication, and the sharing of expertise.

We have grown rapidly to become a leader in talent management software, and we’re now part of PageUp with offices in the UK, Ireland, the US, Australia, and the Philippines. We currently work with clients across the globe, including leading organisations such as British Airways, DHL Supply Chain, BP Retail, and Five Guys, just to name a few.

The Role

We are looking for a full-time Customer Support Analyst to join our team. You’ll be at the centre of our client support by providing advice and implementing solutions for our bespoke Applicant Tracking Software and Recruitment Marketing SaaS products by PageUp Clinch.

Location: Remote, with occasional time in our London office. (London WC2A 1HP, UK)
Hours & Shift Pattern: 3 weeks working 8:00 AM to 4:30 PM, 1 week working 10:00 AM to 6:30 PM

Key Responsibilities

Troubleshoot and resolve helpdesk requests via Zendesk. Track and update issues, ensuring proper recording, documentation, and closure.
Make clients feel valued by taking ownership of their problems, following up, and communicating progress in a timely manner.
Configure software changes for our bespoke applicant tracking software.
Implement changes and improvements to our clients' custom careers websites.
Recommend improvements to processes and technical environments both internally and for clients.
Create technical documents and guides for our clients and colleagues on a regular basis.

Your Experience

Experience using Zendesk is preferred. However, we also strongly welcome candidates with experience using any helpdesk or ticketing system (e.g., Freshdesk, Jira, Salesforce).
Experience in a SaaS, customer service, client support, or helpdesk role is highly beneficial.
A keen interest in IT and technology.
A natural problem solver with great attention to detail.
You strive to deliver impeccable service in a friendly and professional manner, utilising great written and verbal communication skills.

This is a career development opportunity. If you thrive on learning, have plenty of initiative, and possess a curious mind, then working at PageUp is for you.

Life at PageUp

At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation. Following our acquisition by EQT, we’re in an exciting growth and transformation phase bringing fresh opportunities to scale our ambitious plans.

We want to create space for you to do your best work:

Flexible Working: We support flexible working arrangements that fit your individual lifestyle.
Additional Leave: Enjoy extra time off, including "awesome days" and volunteer leave.
Comprehensive Benefits: We offer a competitive salary, generous paid parental leave, a nursery discount scheme, cycle to work, wellness benefits, and a bunch of other good stuff.

Equal Opportunity at PageUp

We are an equal-opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

At PageUp group, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out. We'd love to have a chat and see how you could add value to the team.

Work Location: Hybrid remote in London WC2A 1HP

Apply Now

Refine Your Search

customer service british airway jobs in london

Customer Support Analyst

Customer Experience Lead

Kitchen Porter - British Airways Lounges, Terminal 5

Global Operations Flight Dispatcher

Customer & CRM Data Analyst

Bartender - British Airways Lounges

Application Support Specialist

Prep Chef (Cook) - British Airways Lounges, Terminal 5

Lounge Host - British Airways Lounges, First Class

Proactive Customer Care Operational Delivery Manager

Associate Consultant - Mandarin Speaking

Lounge Host (Summer Only) - BA Lounges - Gatwick

BA Cityflyer Direct Entry Captain

Senior Customer Success Manager, EMEA

Lead Proactive Customer Care Operational Delivery Manager

Senior Product Manager (Payments)

Billing Manager

Business Analyst

Chef De Partie - British Airways Lounges

Tactical Capacity Manager

I want to receive the latest job alerts for customer service british airway in london

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