Customer services dwp Work, Jobs in London (with Salaries)

Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Housing Team Administrator
Women's Pioneer Housing —Hammersmith
- £29,350 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Employee assistance programme
Quick apply
4d
Income Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Temporary
- English
- Communication skills
3d
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Work from home
Quick apply
6d
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Employment Adviser
Reed In Partnership —Kingston upon Thames
- £29,500 - £32,500 a year
- Full-time
- Sales
- Travel
- Mentoring
- Annual leave
- Flexible schedule
3d
Income Officer
Christian Action Housing —London
- £36,487.75 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
7d
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers
Civica —London
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Referral programme
Quick apply
Adult Social Care Financial Assessment Officer
Civica —London
- Full-time
- Remote
- Annual leave
- Referral programme
Quick apply
Employee Relations Specialist
Flatpay —London
- English
- Human resources
- Leadership
Quick apply
11h
Procurement Manager (Government Equivalent - Commercial Practitioner)
MI6 —London
- £45,331 - £47,677 a year
- Part-time
- Hybrid work
- Travel
- Mentoring
- In-person
- Annual leave
- Flexitime
Security Officer
Mitie —Enfield
- £13.85 an hour
- Full-time
Cyber Specialist - Digital Workplace
Equans —London
- Microsoft Office
- SharePoint
Senior Administrator and PA to Director
Work Works Training Solutions —Barnet
- £27,000 - £30,000 a year
- Temporary
- Microsoft Office
- Administrative experience
- QuickBooks
- Flexitime
- Referral programme
Quick apply
12d
Functional Assessor
Serco Group —Slough
- £47,000 - £50,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Recruitment Manager
Reed In Partnership —Watford
- £31,500 - £36,500 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
6d
Named Account Executive - Central Government
Salesforce —London
- Full-time
- Customer service
- Salesforce
- Presentation skills
Scheme Manager
A2Dominion Housing Group Ltd. —Harrow
- £25,526 a year
- Full-time
- IT
- Employee discount
Senior Bid Writer
QA —London
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Leasehold Scheme Manager
A2Dominion Housing Group Ltd. —Staines-upon-Thames
- £33,945.60 a year
- Full-time
- IT
- Communication skills
- Employee discount
12d

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customer services dwp jobs near london

Welfare Advice Officer

Pinnacle Group -
London

Quick apply

Job details

£36,000 - £40,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Numeracy
Analysis skills
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for a Welfare Advice Officer to join our Homes Division to support the delivery of a responsive and resident focused income management service. You will play a key role in helping residents sustain their tenancies by offering early intervention, clear guidance, and positive engagement around rent and service charge accounts. You will contribute to a service that aims to maximise income, reduce arrears and promote financial well-being across our communities, ensuring residents receive a fair, supportive and effective experience.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have strong welfare rights knowledge with hands-on casework experience, be skilled in communication and advocacy with the ability to simplify complex information, have experience supporting vulnerable residents with complex needs, take a proactive and solution‑focused approach to managing a varied caseload, and demonstrate strong numeracy, analytical skills and confidence using digital case management systems.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

Deliver specialist welfare benefits advice, including checks, claims, and casework.
Identify income-maximisation opportunities to support rent payments.
Manage complex cases, including reconsiderations, appeals, tribunals.
Liaise with DWP, local authorities and HMCTS to resolve benefit issues.
Support vulnerable tenants to remove barriers to tenancy sustainment.
Maintain accurate case records and keep updated on policy changes.
Provide welfare benefits guidance and training to Pinnacle staff.
Improved rent collection and tenancy sustainment.
Increased staff capability on welfare rights and income matters.

Key requirements:

Strong welfare rights knowledge and casework experience.
Skilled in communication, advocacy and simplifying complex information.
Experience supporting vulnerable residents with complex needs.
Proactive, solution-focused and confident managing a varied caseload.
Good numeracy, analytical skills and digital case management experience.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

customer services dwp jobs in london

Welfare Advice Officer

Housing Team Administrator

Income Officer

Customer Service Advisor

Income Collection Officer

Employment Adviser

Income Officer

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Adult Social Care Financial Assessment Officer

Employee Relations Specialist

Procurement Manager (Government Equivalent - Commercial Practitioner)

Security Officer

Cyber Specialist - Digital Workplace

Senior Administrator and PA to Director

Functional Assessor

Recruitment Manager

Named Account Executive - Central Government

Scheme Manager

Senior Bid Writer

Leasehold Scheme Manager

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