Debt recovery officer Work, Jobs in London (with Salaries)

Income Officer
HYDE HOUSING ASSOCIATION —London
- £32,700 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
2d
Income Collection Officer
HYDE HOUSING ASSOCIATION —London
- £32,700 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
3d
Business Rates Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee discount
10d
Home Ownership Officer
Civic Recruitment Limited —Waltham Forest
- Hybrid work
- Analysis skills
- Communication skills
- Time management
Quick apply
1d
Housing Solutions Support Officer
Elmbridge Borough Council —Esher
- £34,212 - £36,319 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
9d
Complex Income Recovery Officer
RHP —Teddington
- £35,764 a year
- Full-time
- Communication skills
- Annual leave
9d
FTA & Sundry Debt Officer
Christian Action Housing —Enfield
- £35,770 a year
- Full-time
- Employee assistance programme
Quick apply
E-Billing Officer
Mourant —London
- Full-time
- Communication skills
- Time management
14d
Supported Housing Officer
Nacro —London
- £31,982 - £32,782 a year
- Full-time
- Travel
- Organisational skills
- Computer skills
Quick apply
Office Manager
Harris Federation —London
- £36,989.89 - £41,637.00 a year
- Full-time
- Microsoft Office
- Databases
- Administrative experience
11d
Senior Planning Technician
Civic Recruitment Limited —London
- £28.87 an hour
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Analysis skills
Quick apply
Product Operations Manager
Murphy AI —London
- Hybrid work
- Quality control
- AI
Quick apply
Dual Fuel Meter Operative - Revenue Protection
M Group —Dartford
- £42,285 - £46,623 a year
- Overtime
- Conflict management
- Annual leave
- Employee assistance programme
Regional Facilities Manager
A2Dominion Group —Staines-upon-Thames
- £44,324 - £50,000 a year
- Management
- Supervising experience
- Budgeting
- Employee discount

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Income Officer

HYDE HOUSING ASSOCIATION -
London

Quick apply

Job details

Permanent | Full-time
£32,700 a year
2 days ago

Benefits

Company pension

Qualifications

Case note recording
Case record updates
Arrears management
Account escalation for debt management
Tenancy sustainment support
Safeguarding procedures
Customer support
Customer interaction
Rent arrears recovery in social housing
Signposting to community resources
Account management
Communication skills

Full job description

Income Officer

Location : London Bridge

Salary : £32,700

Would you like to join Hyde as an Income Services Officer?

The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management.

What you’ll be doing

Manage rent arrears and other debts across multiple tenure types, including current and former customers
Take ownership of customer accounts, working proactively to prevent arrears and reduce debt
Deliver a high‑quality, customer‑focused service through phone and digital channels
Support customers with money management, rent prioritisation and access to welfare benefits
Process payments, refunds and account requests in line with policies and procedures
Maintain accurate income and case management records, including clear action notes
Work collaboratively with the wider Income team and internal colleagues to support service delivery
Prepare legal documentation, attend court and support eviction processes where required
Help customers access additional financial support, including local authority and charitable funding
Follow safeguarding procedures, escalating concerns and making referrals as appropriate

About you

You’ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances.

Experience in income services, rent arrears, collections or a similar customer‑focused role
Understanding of housing income, welfare benefits and affordability assessments
Experience managing customer accounts and complex casework
Knowledge of legal processes relating to rent arrears and possession (or willingness to learn)
Strong communication skills with the ability to handle sensitive conversations professionally

Why join us?

We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. You’ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde’s income and services.

Benefits

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days
Hybrid working

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Quick apply

Refine Your Search

debt recovery officer jobs in london

Income Officer

Income Collection Officer

Business Rates Officer

Home Ownership Officer

Housing Solutions Support Officer

Complex Income Recovery Officer

FTA & Sundry Debt Officer

E-Billing Officer

Supported Housing Officer

Office Manager

Senior Planning Technician

Product Operations Manager

Dual Fuel Meter Operative - Revenue Protection

Regional Facilities Manager

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