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Front Desk Agent

St Martins Lane Hotel -
London

Quick apply

Job details

Full-time
13 days ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Hotel guest services experience
Organisational skills
Front desk
Communication skills
Hotel front office operations

Full job description

Front Desk Agent

St Martins Lane by Morgans Original

The Opportunity

As a Front Desk Agent, you’ll be the first impression and the lasting memory. You’ll greet guests with warmth, handle requests with flair, and ensure every stay is seamless, stylish, and sincerely personal.

What You’ll Be Doing

Welcome guests with genuine hospitality and a polished presence.
Manage check-ins, check-outs, and reservations with efficiency and care.
Handle guest queries, requests, and feedback with confidence and empathy.
Collaborate with housekeeping, concierge, and F&B to ensure smooth service.
Maintain accurate records and uphold brand standards at every touchpoint.

Benefits

Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
Eye care
Free legal & money advice
Counseling sessions
Hospital & death benefit plans
Cycle to work scheme
Wellbeing tips and support fitness videos
Recipe ideas
Advice on keeping active and healthy living
Wellbeing podcasts and tv
Breathing exercises
24/7 advice and support line
Team reward & recognition
Free meals on duty

Ideal Candidate

Previous experience in a front office or guest-facing role, ideally in a luxury or lifestyle hotel.
A guest-first mindset and a calm, confident approach to problem-solving.
Excellent communication, multitasking, and organisational skills.
A polished appearance and a warm, professional demeanour.
Flexibility to work shifts, weekends, and holidays.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Quick apply

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