Helpdesk team leader Work, Jobs in London (with Salaries)

Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
22h
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
12d
Facilities Assistant (Contracted via CBRE, 24 month contract)
PlayStation Global —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Events Logistics and Operations Officer
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Weekend availability
- Social media management
- Microsoft Office
- Organisational skills
- Annual leave
8d
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
6d
Senior Supervisor
OCS Group —London
- £16.38 an hour
- Weekend availability
- Remote
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
6d
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
14d
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Analyst II - KYC Refresh UK
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
3d
Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley
City Facilities Management (UK) —West London
- £30,580.88 a year
- Full-time
- Maintenance
- Communication skills
Facilities Co-Ordinator - 6m FTC
The Royal College of Pathologists —London
- £35,849 a year
- Organisational skills
- Communication skills
6d

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Service Desk Analyst

JCDecaux -
London

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
French
MCSA
Customer service
CCNA
English
Windows
Technical support
Microsoft Office
MTA
Organisational skills
Mac OS
MobileIron
Communication skills
PowerShell
Active Directory

Full job description

Purpose & Impact

Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and, reports to the Service Desk Team Leader (SDTL).

JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success.

What you'll be doing...

Technical

Understanding and experience of using the following technologies:

Client Operating systems (Windows 10, Mac OSX, etc)
Server Operating system (Windows Server 2008, 2012, 2016 & 2019)
Application deployment, configuration and support
Mobile device management (Meraki, Mobile Iron, etc)
Helpdesk systems (JitBit, Zendesk, etc)
End user desktop equipment (desktop PCs, laptops and accessories)
Microsoft Office applications (Office365)
Printer and multifunction device management
Active Directory for user management
Telephony Platforms (ShoreTel, Mitel, Cisco, etc)
Scripting (Powershell, etc)

Qualifications

Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position
Microsoft MTA/MCSA (desired but not essential)
Working towards CMNO, CCNA or equivalent

A little bit about you...

Personal

Ability to listen, adapt and make suggestions
Excellent customer service skills
Languages: Fluency in English, French desirable
Highly motivated and service orientated
Strong organisational skills and attention to detail
Strong communication skills (written and oral)
Excellent analysis, testing and troubleshooting skills
Ability to rapidly identify faults and resolve issues

A little bit more about us...

We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers’ problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process….

1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.

5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.

Apply Now

Refine Your Search

helpdesk team leader jobs in london

Service Desk Analyst

Service Desk Analyst

Multi Services Assistant

IT 1st Line Support Engineer

IT Service Desk Manager

Customer Support Consultant - UK

Facilities Assistant (Contracted via CBRE, 24 month contract)

Helpdesk Administrator

Events Logistics and Operations Officer

IT Systems Administrator

Helpdesk Technician

IT Service Desk Lead

Senior Supervisor

Helpdesk Coordinator

Coach - Working Smarter with AI

IT Technical Systems Analyst (Applications Team)

Receptionist

Analyst II - KYC Refresh UK

Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley

Facilities Co-Ordinator - 6m FTC

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