Housing advisor Work, Jobs in London (with Salaries)

Customer Service Advisor
L&Q —London
- £26,710 - £28,275 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Employee Relations Advisor
Hightown Housing Association —Hemel Hempstead
- £36,090 a year
- Hybrid work
- Management
- Annual leave
Housing Advisor – Rough Sleepers
Civic Recruitment Limited —Lambeth
- £30.67 an hour
- Temporary
- Hybrid work
- Customer service
- No degree
- Negotiation
Quick apply
Customer Services Advisor
Women's Pioneer Housing —Hammersmith
- £29,350 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
3d
VacancyTitle: Customer Repair Advisor
Southern Housing —Croydon
- £29,033 a year
- Hybrid work
- Maintenance
- English
- Annual leave
12d
Housing Advisor
University of London —London
- £22,251 - £27,066 a year
- Part-time
- Hybrid work
- University
Property Transaction Officer
A2Dominion Group —Ealing
- £35,860 - £37,746 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Employment Advisor
Get Set UK 1 —Camberwell
- £28,500 - £31,000 a year
- Remote
- Business development
- IT
- Communication skills
- Annual leave
Quick apply
3d
Housing & Homelessness Support Assistant
Newham Council —Stratford
- £35,520 - £37,134 a year
- Full-time
- Customer service
- IT
- Communication skills
1d
Customer Service Advisor 6-Month FTC
Chime Housing —Watford
- £30,386 a year
- Full-time
- Hybrid work
- Customer service
- Front desk
- Communication skills
- Annual leave
Quick apply
3d
Estate Manager
The Acorn Group —Bromley
- Full-time
- Microsoft Office
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
Compliance Performance Officer
London Borough of Sutton —Sutton
- £35,554 - £39,310 a year
- Weekend availability
- Hybrid work
- Annual leave
- Employee assistance programme
Analyst, Development
HCN UK Management Services Ltd —London
- Microsoft Excel
- Microsoft Office
- Project management
Housing Litigation Paralegal (x3) – City of London
Duncan Lewis —London
- £23,150 a year
- Microsoft Office
- Analysis skills
- Organisational skills
10d
Housing Advisor
universityoflondon —London
- £22,251 - £27,066 a year
- Part-time
- Hybrid work
- University
Supported Housing Officer
Nacro —London
- £31,982 - £32,782 a year
- Full-time
- Microsoft Outlook
- Travel
- Organisational skills
Quick apply
9d
Strategic Placemaking Lead (1 Year FTC)
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Annual leave
- Flexitime
Supply Chain Coordinator, EMEA
AltoVita —London
- Remote
- Hospitality
- APIs
- In-person
- Gym membership
Quick apply
Recruitment Advisor (Hybrid)
One YMCA —Hatfield
- £35,414 a year
- Full-time
- Organisational skills
- Communication skills
Data & Information Governance and Assurance Lead
Southern Housing —Farringdon
- £55,500 - £60,000 a year
- Full-time
- Presentation skills
- In-person
- Negotiation
- Annual leave
5d

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Customer Service Advisor

L&Q -
London

Apply Now

Job details

Permanent | Full-time
£26,710 - £28,275 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Organisational skills
Communication skills
Time management

Full job description

Title: Customer Service Advisor
Contract Type: Permanent
Salary: £28,275 (London weighted salary), £26,710 (regional weighted salary) per annum.
Grade: 3
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Homebased Worker: Contractual hours to be worked on a remote basis, with ad hoc office attendance as required

Working Pattern: Hours: 35 hours per week, scheduled between 8am – 6:15pm, Monday – Friday
Closing Date: Monday 03rd August 2026
Interviews: Tuesday 18th August – Friday 21st August 2026
Start date: Monday 05th October 2026
Training: Once started, there will be 7 weeks of mandatory training via Microsoft Teams

Please click here to view the role profile and supporting document - Customer Service Advisor Role Profile.docx & Customer Service Advisor recruitment Support document.pdf

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Join our Award-Winning Customer Service Centre at L&Q!

At L&Q, delivering excellent customer service is at the heart of everything we do. As a Customer Service Advisor, you’ll be the first point of contact for our residents, handling a wide range of enquiries and ensuring every interaction is professional, empathetic, and solution-focused. You’ll play a key role in supporting our commitment to customer satisfaction by resolving queries efficiently and contributing to the overall success of the team.

You’ll be working in a fast-paced, high-volume environment. Our Customer Service Centre receives around 3,500 calls a day, so strong communication skills, resilience, and the ability to manage your time effectively are essential. With excellent training and development opportunities, this is a great chance to grow your career in a vibrant and supportive team.

If you’re passionate about helping people, thrive under pressure, and are driven to exceed expectations, we’d love to hear from you!

Your Impact in the Role

Be the first point of contact for L&Q residents, delivering exceptional customer service across a wide range of enquiries including repairs, housing management, rent payments, leasehold queries, and more.
Resolve customer queries at first contact wherever possible, taking ownership and following through to ensure a positive experience.
Communicate with customers through multiple channels including phone, email, and internal systems, ensuring accurate and timely responses.
Maintain clear and confidential records of all customer interactions, using appropriate systems and tools.
Collaborate with internal teams to resolve complex issues and contribute to departmental KPIs and service excellence.

What You’ll Bring

Excellent verbal and written communication skills, with the ability to listen actively and respond empathetically.
Resilience and professionalism when handling challenging conversations.
Strong time management and organisational skills, with the ability to prioritise in a fast-paced environment.
Confidence in using multiple software systems while engaging with customers.
A proactive, solutions-focused mindset with a commitment to delivering high-quality service.
A team player who can also work independently and take responsibility for personal development.
Experience in customer service and a passion for helping people.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ #CVL

Customer Service Advisor - 8050

Location: London - Stratford or Manchester - Trafford

Posted: 27/07/2026

Closing date: 03/08/2026

Closing time: 23:59

Apply Now

Refine Your Search

housing advisor jobs in london

Customer Service Advisor

Employee Relations Advisor

Housing Advisor – Rough Sleepers

Customer Services Advisor

VacancyTitle: Customer Repair Advisor

Housing Advisor

Property Transaction Officer

Employment Advisor

Housing & Homelessness Support Assistant

Customer Service Advisor 6-Month FTC

Estate Manager

Compliance Performance Officer

Analyst, Development

Housing Litigation Paralegal (x3) – City of London

Housing Advisor

Supported Housing Officer

Strategic Placemaking Lead (1 Year FTC)

Supply Chain Coordinator, EMEA

Recruitment Advisor (Hybrid)

Data & Information Governance and Assurance Lead

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