Housing customer service Work, Jobs in London (with Salaries)

Resident Liaison Officer
Peabody —London
- £44,060 a year
- Customer service
- Microsoft Office
- Organisational skills
7d
Housing Complaints and Service Improvement Manager
i-Jobs —London
- £247.80 a day
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
2d
Housing Support Officer
Raven Housing Trust —Redhill
- £29,500 a year
- Hybrid work
- Driving
- Communication skills
- Employee discount
7d
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Housing Support Administrator Sutton Connect
London Borough of Sutton —Carshalton
- £28,431 - £30,994 a year
- Full-time
- Google Suite
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
12d
Senior Housing Allocations Officer
Gravesham Borough Council —Gravesend
- £37,028 - £41,746 a year
- Full-time
- Hybrid work
- IT
- Free parking
- Annual leave
2d
Stock Condition Surveyor
Peabody —London
- £50,943 a year
- Driving
- Travel
- Communication skills
10d
Senior Manager, Sales, Events & Group Housing Specialist, D+TT EMEA (FTC)
Marriott International, Inc —London
- Full-time
- Microsoft Powerpoint
- Sales
- Hotel
4d
Senior Product Manager - Social Housing SaaS
Aareon AG —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Product management
- APIs
Quantity Surveyor / Estimator
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Construction experience
- Profit sharing
- Annual leave
Quick apply
Senior Quantity Surveyor
United Infrastructure —Hutton
- Microsoft Excel
- Microsoft Access
- Management
Quick apply

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Housing Advice and Early Intervention Officer
Lewisham Council —London
We are looking for a high performing individual who is committed to excellent standards of customer service in a fast paced environment.
£37,509 - £38,637 a year
10d
Customer Services Officer
HYDE HOUSING ASSOCIATION —London
You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience…
£25,000 a year
Quick apply
1d

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Resident Liaison Officer

Peabody -
London

Apply Now

Job details

£44,060 a year
7 days ago

Benefits

Company pension
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Our Vacancy

We are looking for a passionate and customer-focused Resident Liaison Officer to join our Investment directorate and play a key role in ensuring residents and leaseholders are fully informed, supported and engaged throughout our planned investment and improvement programmes.

In this role, you will act as the primary link between residents, contractors and Peabody teams, ensuring communication is clear, timely and effective. You'll work proactively to resolve access issues, support vulnerable residents, minimise disruption during works and help create positive customer experiences throughout the delivery of our programmes.

What You'll Do

Provide exceptional customer service, building strong relationships with stakeholders and delivering timely communication with customers
Work to resolve problems of access and ensure vulnerable residents are supported and those with language difficulties are communicated with effectively, identifying individual needs.
Enhance engagement and collaboration with our customers, Leaseholders, contractors, consultants, and stakeholders in delivering the Investment programme, and promoting our values and vision.
Ensure the Investment customer communication is managed and distributed effectively.
Work to resolve problems of access and ensure vulnerable residents are supported and those with language difficulties are communicated with effectively, identifying individual needs.
Attend contractor meetings, providing reports and information to assist in the management of the Investment contracts.
Work within the asset management project team to monitor resident satisfaction with the works programme, projects and contractors’ performance through the use of KPIs and to translate these into operational and strategic improvements.
Monitor quality and ensure customer service standards are adhered to.
Support the Peabody Complaints Team in the investigation, management, and response to complex complaints from customers.

What You'll Need

Experience within resident liaison, customer engagement, customer service, housing or a similar customer-focused environment
Excellent communication and interpersonal skills, with the ability to engage confidently with a diverse range of stakeholders
Strong customer care skills and a genuine commitment to delivering outstanding service
Ability to build effective working relationships across operational and professional teams
Good organisational skills with the ability to manage competing priorities and deadlines
Strong problem-solving skills and a proactive approach to overcoming obstacles
Good IT skills and experience using Microsoft Office applications.

Why Join Us?

When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

30 days' annual holiday, plus bank holidays
Two additional paid volunteering days each year
Flexible benefits scheme, including family-friendly benefits and access to a discount portal
4 x salary life assurance
Up to 10% pension contribution

Please read before applying

Peabody does not provide sponsorship as a licensed UK employer.

If this sounds like the right opportunity for you, we'd love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please contact Ryan Loasby, Talent Specialist, at [email protected].

Interview Date: Friday 31st July 2026 at Peabody, 45 Westminster Bridge Rd, London SE1 7JB

The closing date for this advert will be 24th July 2026. However, we reserve the right to close this advert early should we receive a high volume of suitable applications.

Apply Now

Refine Your Search

housing customer service jobs in london

Resident Liaison Officer

Housing Complaints and Service Improvement Manager

Housing Support Officer

Resident Liaison Officer

Housing Support Administrator Sutton Connect

Senior Housing Allocations Officer

Stock Condition Surveyor

Senior Manager, Sales, Events & Group Housing Specialist, D+TT EMEA (FTC)

Senior Product Manager - Social Housing SaaS

Quantity Surveyor / Estimator

Senior Quantity Surveyor

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