Hybrid claims handler Work, Jobs in London (with Salaries)

Complaints Handler
Napo —London
- £32,000 - £36,000 a year
- Hybrid work
- Analysis skills
Marine Claims Handler
Oneglobal —London
- Hybrid work
- Microsoft Word
- Microsoft Excel
- SharePoint
Counter Fraud Claims Handler
The Granite Group —Sevenoaks
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Credit Hire Claims Handler
The Granite Group —Sevenoaks
- £30,295 - £35,271 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
Claims Handler
Markel International Services Ltd —Croydon
- Monday to Friday
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
5d
Third Party Personal Injury Handler
The Granite Group —Sevenoaks
- £28,230 - £37,101 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
10d
Tusker Insurance Operations Case Handler 12 Month FTC - Watford
Lloyds Banking Group —Croxley Green
- £31,379 - £33,030 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
1h
Consumer Claims Manager
Aventum Group —London
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
Legal Assistant
Geoffrey Miller Solicitors —Tower
- £23,500 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
- Store discount
- Health & wellbeing programme
Special Investigations Manager - Claims Fraud
Hiscox —London
- Full-time
- Hybrid work
Senior Product Designer - Claims
marshmallow —London
- Full-time
- Hybrid work
- IT
Insurance Manager
TPG —Hemel Hempstead
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
Solicitor (3+PQE) - Policy Coverage
Keoghs —London
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Solicitor (4+PQE) - Product Liability
Keoghs —London
- Full-time
- Hybrid work
- Communication skills
- Time management
- Employee discount
Quick apply

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Complaints Handler

Napo -
London

Apply Now

Job details

£32,000 - £36,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Analysis skills
Purchasing

Full job description

About this role:

As a Complaints Handler at Napo, you will play a vital role in ensuring our customers receive swift, empathetic and fair resolutions to complaints, while identifying learning opportunities and trends. You will help ensure that we are providing a world-class service across all aspects of the customer journey, from the initial experience of purchasing one of our products through to renewal, as well as the entire claims experience. You will work closely with our Claims, Customer Champions, and Compliance teams to ensure best practices are followed. You’ll use data to make decisions and drive continuous improvement to the customer journey while making sure regulatory requirements are met. To succeed in this role, you will have excellent record-keeping and analytical skills, as well as a customer-first mindset.

Our Mission:

Napo is an Insurtech start-up committed to creating innovative, customer-centric and transparent products & services to help pet owners keep their pets healthy and happy. Pet ownership surged amid the pandemic, but the trend has unwittingly highlighted how poor the sector’s digital offering is. We are focusing on disrupting and reimagining the pet insurance market by bringing a lot more value to pet owners and their pets on an ongoing basis.

You should apply if:

Have worked as a Complaints Handler in the financial services industry in the UK (ideally in pet insurance) for 2-4 years.
Are able to use data to make decisions and improve the overall customer experience.
Have experience of providing ongoing feedback and support to a customer-facing team.
Have an understanding of regulations and FCA requirements, specifically around claims handling decisions, complaints, and treating customers fairly.
Can exercise sound commercial judgement to ensure fair customer outcomes.
Have excellent knowledge and understanding of how to identify and support vulnerable customers.
Have high attention to detail in documentation and record-keeping.

What you will do:

Manage and resolve complaints in line with company and FCA guidelines to ensure a fair and prompt resolution.
Use data to identify and share awareness of potential trends, issues or risks and escalate these appropriately.
Work within company, legal and regulatory (FCA) policies and procedures to ensure compliance with requirements.
Identify opportunities to create 6 star customer experience while maximising efficiencies.
Maintain accurate and timely records to meet business needs and ensure data integrity and compliance with Data Protection requirements.
Manage the delivery of SLA requirements for complaints handling to ensure that all legal and regulatory requirements are being met.
Support and educate Napo team members through documentation and up-skilling opportunities, sharing your knowledge of Consumer Duty, vulnerable customers, and best practice for fair and efficient outcomes.

What we offer

Everyone is an owner at Napo; you will receive stock options on day 1

Hybrid work environment (for now, we love to have people in the office two days per week - we have a friendly office in central London)

️ Generous leave policy (25 days annual holidays + bank holidays) plus your birthday as an additional day off!

All the equipment you need to do your best work

Budget for personal growth and training

Some of our other benefits:

BUPA health insurance with YuLife app
Unlimited GP video consultation (via Bupa Blua Health)
Pension scheme
Napo insurance for your pet(s)

Our Values

Be candid and authentic.
- We bring our true selves to work - who we wholly are.
- We are transparent and are not afraid to share information with each other - good and bad news.
Trust and care for each other.
- We trust each other to do the right thing.
- We are not afraid to make mistakes, and we ask for help when we need it.
- We encourage each other; when people struggle, we help them.
Do the right thing.
- We are fair to our customers, and we care about the well-being of their pets.
- When facing difficult decisions, we put ethics above profits.
- We always act in the best interest of the company.
We are all owners and optimise for impact.
- We are always looking for the most impactful thing to work on.
- We take responsibility, and we’re problem solvers - hold yourself and others accountable.
- Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.

Apply Now

Refine Your Search

hybrid claims handler jobs in london

Complaints Handler

Marine Claims Handler

Counter Fraud Claims Handler

Credit Hire Claims Handler

Claims Handler

Third Party Personal Injury Handler

Tusker Insurance Operations Case Handler 12 Month FTC - Watford

Consumer Claims Manager

Legal Assistant

Special Investigations Manager - Claims Fraud

Senior Product Designer - Claims

Insurance Manager

Solicitor (3+PQE) - Policy Coverage

Solicitor (4+PQE) - Product Liability

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