It 1st line service desk analyst Work, Jobs in London (with Salaries)

First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Rainham
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
8d
Service Desk Analyst
Kingston and Richmond NHS Foundation Trust —London
- £33,262 - £36,027 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
4d
Deskside Support Analyst
News Corp —London
- Customer service
- Windows
- Microsoft Office
5d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
1st Line IT Support Analyst FTC
Achieve together —Oxshott
- £28,325 a year
- Azure
- Customer service
- Windows
- Employee discount
Quick apply
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
7d
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Annual leave
Quick apply
5d
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Selling System Support Analyst
Your Golf Travel —London
- £28,000 - £30,000 a year
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
FX & Money Markets Business Manager
TP ICAP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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First Line Service Desk Analyst

T-Tech -
London

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Annual leave

Qualifications

Microsoft Outlook
Customer service
Windows
Technical support
IT support
SharePoint
Leadership
Communication skills
Active Directory

Full job description

About the Role
We are looking for a motivated and customer-focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months’ experience in an IT support environment who is looking to build their career.

You will be the first point of contact for users, providing high-quality technical support while delivering an excellent customer experience.

Key Responsibilities

Provide 1st line technical support via phone, email, and remote tools
Troubleshoot and resolve issues across the Microsoft technology stack
Log, update, and manage tickets through the service desk system
Escalate complex issues to 2nd/3rd line teams where appropriate
Maintain clear communication with users throughout issue resolution
Deliver a consistently high level of customer service

Requirements

Minimum 6 months’ experience in a Service Desk / IT Support role

Working knowledge of the Microsoft stack, including:

Windows OS
Microsoft 365 (Outlook, Teams, SharePoint)
Active Directory

Strong customer service and communication skills

Ability to troubleshoot and prioritise workloads effectively

A proactive and positive team player

Recruitment Process

Telephone interview with the Recruitment Manager
30-minute Microsoft Teams interview with the Hiring Manager
Online Thrive Assessment
Final stage interview

Benefits

23 days annual leave plus your birthday off
BUPA Cash Plan
50% flexible working
Work from home allowance
Two charity days per year
Professional training and funded courses
Three social events per year
A leadership role within a growing and innovative business
Opportunity to influence product, strategy, and delivery
A collaborative and high-performing team environment
Competitive salary and benefits package

Quick apply

Refine Your Search

it 1st line service desk analyst jobs in london

First Line Service Desk Analyst

Apprentice IT Service Desk Analyst 1st Line

Service Desk Analyst

Deskside Support Analyst

Service Desk Technician - 6 Month FTC

1st Line IT Support Analyst FTC

Service Desk Analyst

Service Delivery Analyst

IT Support Specialist

Selling System Support Analyst

FX & Money Markets Business Manager

I want to receive the latest job alerts for it 1st line service desk analyst in london

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