Loan servicing specialist Work, Jobs in London (with Salaries)

Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
Associate/Senior Associate Lending Solutions Asset Management
Arrow Global Group —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Quick apply
Associate / Senior Associate, Portfolio Finance Loan Asset Management Operations Analyst
Barings —London
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
PPC Specialist
the7stars and Bountiful Cow —London
- Hybrid work
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
Assessment Lead Officer
SOAS University of London —London
- £43,297.57 - £50,562.57 a year
- Full-time
- Hybrid work
- University
- School
- Annual leave
- Employee assistance programme
Office Administrator
SRLV LLP —London
- Monday to Friday
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Life insurance
Quick apply
10d
Loans Operations Specialist (Vice President)
Nomura —London
- Communication skills
Client Portfolio Manager - Private Credit - Associate Director/Director
Barings —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
8d
Claims Policy & Governance Support Analyst
Compre Group —London
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Investment Administrator - Client Transitions
Arbuthnot Latham —London
- Microsoft Excel
- Microsoft Office
- Communication skills
8d
Senior Customer Success Account Manager (12-month FTC)
Finova —London
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Secured Credit Risk Manager
Lendable —London
- Full-time
- Hybrid work
- SQL
- Machine learning
- Python
- Referral programme
Vehicle Progressor, Enfield --- (ref: VPE-2407JT)
Renault UK —Enfield
- £26,437 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
6d
Credit Risk Associate/Senior Associate
LendInvest —London
- Hybrid work
- Employee assistance programme
- Employee discount
Pre-Sales Consultant II
SBS —London
- Spanish
- English
- Travel
7d
Consumer Risk Business Analyst VP
Barclays —London
- Oracle
- SQL
- AWS
1d
Transfer Pricing Manager
PKF Littlejohn —London
- Full-time
- Management
- Tax experience
- Annual leave
Vehicle Progressor
Renault Retail Group —London
- £26,437 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Private Banker - Middle East and North Africa
Barclays —London
- Banking
- Negotiation
Director, Lending Specialist
Sotheby's —London
- Sales
- Master's degree
- Analysis skills

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Collections Specialist

Updraft
London

Quick apply

Job details

Full-time

Qualifications

Financial services
AI
Communication skills

Full job description

The role will support Updraft’s treatment of customers in financial difficulty through high-quality, empathetic customer interactions across Collections & Recoveries. The successful candidate will work directly with customers to understand their circumstances, provide appropriate support solutions, and help deliver positive customer and business outcomes within regulatory requirements.

The role covers pre-arrears, collections, recoveries, debt management plans, IVAs, vulnerable customer treatment and general customer service.

We’re looking for someone with strong collections experience who is also confident using AI tools and prompting techniques to improve customer conversations, workflows, and operational efficiency. The successful candidate will help identify opportunities to streamline processes, improve communication quality, and support automation initiatives while remaining hands-on in customer interactions.

This position is ideal for someone with experience in Collections & Recoveries within consumer lending or financial services, particularly in fast-paced, technology-driven environments.

Key Responsibilities:

Handle inbound and outbound customer conversations relating to arrears, repayments, and financial difficulty
Support customers with appropriate repayment solutions and forbearance options based on their circumstances
Deliver fair and empathetic treatment to vulnerable customers in line with regulatory expectations
Manage customer interactions across collections, servicing, debt management plans, and IVAs
Use AI tools and prompting techniques to improve communication quality, efficiency, and customer outcomes
Help identify opportunities for automation and process improvement within collections operations
Work closely with Operations, Product, and Engineering teams to support improvements to customer journeys and internal tooling
Maintain accurate customer records and ensure all activity is completed compliantly
Contribute ideas to improve team performance, customer experience, and operational effectiveness

Requirements

Experience working in Collections & Recoveries within consumer lending or financial services
Strong communication skills with the ability to handle sensitive customer conversations professionally and empathetically
Experience supporting customers in financial difficulty and understanding vulnerable customer treatment
Interest in AI tools, prompt engineering, and process automation
Comfortable using technology and learning new systems quickly
Proactive, hands-on approach with strong attention to detail
Ability to work effectively in a fast-paced environment
Fintech or digital financial services experience is desirable
Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products

Benefits

Competitive salary and performance-based bonuses
Flexible working arrangements; we follow a hybrid work culture

Quick apply

Refine Your Search

loan servicing specialist jobs in london

Collections Specialist

Associate/Senior Associate Lending Solutions Asset Management

Associate / Senior Associate, Portfolio Finance Loan Asset Management Operations Analyst

PPC Specialist

Assessment Lead Officer

Office Administrator

Loans Operations Specialist (Vice President)

Client Portfolio Manager - Private Credit - Associate Director/Director

Claims Policy & Governance Support Analyst

Investment Administrator - Client Transitions

Senior Customer Success Account Manager (12-month FTC)

Secured Credit Risk Manager

Vehicle Progressor, Enfield --- (ref: VPE-2407JT)

Credit Risk Associate/Senior Associate

Pre-Sales Consultant II

Consumer Risk Business Analyst VP

Transfer Pricing Manager

Vehicle Progressor

Private Banker - Middle East and North Africa

Director, Lending Specialist

I want to receive the latest job alerts for loan servicing specialist in london

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