Major incident manager Work, Jobs in London (with Salaries)

Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- Communication skills
Quick apply
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Bachelor's degree
- Continuous improvement
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Service Reporting Manager
Bell Integration —London
- Computer Science
- Presentation skills
- Bachelor's degree
- Annual leave
Assistant Director: Technology Services (EMEA & Asia)
Mayer Brown LLP —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
Sr Manager, Digital Workplace Support UK
Cytiva —Amersham
- Full-time
- Continuous improvement
- Leadership
Service Delivery Manager
Unisys —London
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
10d
DEX Operations Manager - Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Continuous improvement
- Travel
- Agile
- Annual leave
8d
Service Delivery Manager
Zenzero Solutions —London
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
- Analytics
Quick apply
Sofware Delivery Manager
UKTV —London
- Full-time
- Hybrid work
- DevOps
- Engineering
- AWS
Quick apply
3d
Service Desk Ops Manager
DXC Technology —London
- Continuous improvement
- Recruiting
- Training & development
9d
Enterprise Applications Support Manager
Addison Lee —London
- Hybrid work
- Continuous improvement
- Communication skills
- Health & wellbeing programme
- Annual leave
Junior Service Delivery Manager
Computacenter —Hatfield
- Continuous improvement
- Organisational skills
- Communication skills
Senior Manager - Associate Director Technical Incident Responder, Cyber Incident Response
Deloitte —London
- Full-time
- Hybrid work
- Training & development
- Communication skills
Networks Manager - EMEA
DS Smith —London
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Senior Cyber Incident Manager (SCIM)
Tesco UK —Welwyn Garden City
- Full-time
- AI
- Leadership
- Analytics
- Employee assistance programme
Senior manager - Restaurant Technology Operations & Standards
Five Guys UK —London
- £70,000 - £80,000 a year
- Spanish
- Continuous improvement
- Team management
- Employee discount
Change Manager
Atos —London
- Call to connect
- Annual leave
11d
Service Delivery Manager (SDM)- Restaurants
NCR —West London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
11d

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major incident manager jobs near london

Major Incident Manager

Bell Integration United Kingdom -
London

Quick apply

Job details

Qualifications

Technical troubleshooting
Stakeholder liaison
IT service management
Incident documentation
Incident reporting preparation
Change management
Analysis skills
Service restoration
Technical support incident logging
Technical writing
Major incident coordination
Problem management
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills

Full job description

Bell Integration are currently seeking a customer focused individual who Immediately aligns with Bell integrations values, Integrity, Honesty, friendly, Open and keen to work in an Agile environment

The desired candidate must demonstrate professionalism and inspire confidence when working with the team and senior management, both on the phone and face to face

We need a self-starter and a great communicator, able to work independently using your own initiative but also a strong dependable team player

Articulate in both verbal and written communication to both technical and non-technical audiences. Including the ability to produce clear Post Incident Reviews and Documentation

Key Responsibilities

Manage the full Major Incident lifecycle, Lead and facilitate MI Bridge calls, ensuring rapid, structured, and effective Major Incident Management from initiation to resolution.
Working a rota in a 24 x7 shift environment to initiate and coordinate troubleshooting with relevant support groups, vendors, and partners.
Maintain accurate, real time incident timelines and minutes, capturing technical details, actions, decisions, and outcomes.
Provide timely communication in accordance with the comms process and customer expectations.
Ensure business critical services are restored as quickly as possible, prioritising actions based on impact and urgency.
Manage stakeholder expectations, including senior leadership, service delivery managers, technical teams and if required the customers.
Review Change Management calendars to identify potential service disruption.
Verify and maintain operational readiness, including reviewing customer comms lists, service guides and knowledge articles.
Maintain strict adherence to KPIs, SLAs, and governance frameworks, ensuring all processes are followed and all data is accurately recorded.
Invoke Emergency Change Advisory Board (eCAB) when appropriate to restore service.
Capture workarounds, permanent fixes, lessons learned, and ensure they are progressed through Problem Management.

Key Skills & Experience

+5 Years proven experience as a Major Incident Manager role within an IT Managed Service environment, or similar enterprise level operations environment.
Extensive experience leading high‑pressure Major Incident bridge calls, coordinating multiple technical and support teams.
Experience working on shifts or on call.
Strong understanding of 24×7 Operations, with experience working in or alongside a 24×7 Service Desk or NOC.
Exceptional communication skills, including the ability to provide clear, concise, and structured updates to both technical and non‑technical audiences.
Strong analytical and problem-solving abilities, with the ability to quickly identify root causes, risks, and priorities during incidents.
Conduct or contribute to Post‑Incident Reviews, identifying root causes.
Ability to perform under pressure, calm, structured, and decisive in high‑impact situations.
Experience with ITIL frameworks, ideally ITIL 4 Foundation certification.
Excellent stakeholder management skills, capable of engaging senior leaders, customers, and suppliers.
High attention to detail, especially when documenting incident timelines, technical actions, and service impacts.
Experience reviewing and maintaining operational documentation, including support articles, service guides, and escalation workflows.
Understanding of Change Management processes, including emergency change initiation and approval procedures.
Experience working to strict SLAs and KPIs, with a focus on quality, accuracy, and compliance.

Desirable Attributes

Experience within an IT MSP or large enterprise service operations environment.

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

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Refine Your Search

major incident manager jobs in london

Major Incident Manager

Manager, Command Centre & Incident Management

Service Delivery Manager

Service Reporting Manager

Assistant Director: Technology Services (EMEA & Asia)

Sr Manager, Digital Workplace Support UK

Service Delivery Manager

DEX Operations Manager - Information Technology Cross-Function Vice President

Service Delivery Manager

Service Delivery Manager

Sofware Delivery Manager

Service Desk Ops Manager

Enterprise Applications Support Manager

Junior Service Delivery Manager

Senior Manager - Associate Director Technical Incident Responder, Cyber Incident Response

Networks Manager - EMEA

Senior Cyber Incident Manager (SCIM)

Senior manager - Restaurant Technology Operations & Standards

Change Manager

Service Delivery Manager (SDM)- Restaurants

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