National specification manager Work, Jobs in London (with Salaries)

National Account Manager
Mitie —London
- Communication skills
Lead Category Manager
Surrey and Borders Partnership NHS Foundation Trust —Dorking
- £59,798 - £67,020 a year
- Full-time
- Mentoring
- Communication skills
Programme Director- Creative Community Brent (Creative People and Places Lead)
Fresh Arts —Wembley
- £50,000 - £57,000 a year
- Part-time
- Management
- Travel
- Organisational skills
Quick apply
Depot Operations Controller
ALSTOM —London
- £61,000 a year
- Data entry
- Communication skills
- Annual leave
3d
Depot Operations Manager
ALSTOM —London
- £87,000 a year
- Engineering
- English
- Project management
- Annual leave
8d
Revenue Protection Officer
Amulet —Poplar
- £18.17 an hour
- Full-time
- English
- First Aid Certification
- Conflict management
- Annual leave
Quick apply
6d
Lead Product Manager
NHS England —London
- £79,504 - £91,609 a year
- Full-time
- Annual leave
2d
Programme Support Officer
Department for Science, Innovation & Technology —London
- £39,850 - £43,020 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
10d
Investigations Officer
Department for Energy Security & Net Zero —London
- £43,765 - £53,220 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
7d
Senior Product Manager
1st Formations —London
- £100,000 - £120,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Mentoring
Operations Manager
Veterinary Medicines Directorate —New Haw
- £38,795 a year
- Part-time
- Microsoft Outlook
- Databases
- Analysis skills
- Free parking
- Annual leave
Head of Resourcing
Great Ormond Street Hospital for Children —London
- £75,328 - £86,114 a year
- Full-time
- Microsoft Powerpoint
- Hospital
- Master's degree
10d
Quality Manager
Otis —London
- Full-time
- Engineering
- Continuous improvement
- Contracts
Band 3 Nuclear Protective Security Inspector
Office for Nuclear Regulation —London
- £71,196 - £81,794 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Relocation assistance
- Annual leave
Facilities Manager
BNP Paribas —London
- Full-time
- Management
- Customer service
- Computer literacy
- Annual leave
- Employee discount
Senior Project Manager
University College London —London
- Full-time
- Remote
- University
- Leadership
- Annual leave
- Employee assistance programme
6d
Head of Business and Operations
Ambitious about Autism —Muswell Hill
- £59,000 - £63,000 a year
- Full-time
- Human resources
- Recruiting
- Training & development
Senior Manager, Hull Integrity
Royal Caribbean Group —Weybridge
- Engineering
- Continuous improvement
- Travel
Category Manager
Royal Caribbean Group —Weybridge
- Engineering
- Travel
- Business
Development Management Area Team Leader
London Borough of Bromley —London Borough of Bromley
- £49,651 - £74,475 a year
- Full-time
- Team management
- Organisational skills
- Leadership

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National Account Manager

Mitie -
London

Apply Now

Job details

Permanent

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Account-based growth strategy development
Stakeholder collaboration
Sales contract negotiation
Client engagement
Internal department liaison
Financial analysis
Fire detection and alarm systems
Contract renewal support
Customer renewal management
Performance analysis in finance
Customer loyalty building
Relationship management
Management reporting
Customer support
Ongoing financial performance monitoring
Customer interaction
Multidisciplinary collaboration
Strategic selling
Account management
Communication skills

Full job description

Job summary

To support out National Account Customers, running reports working with service desk to ensure the clients are updated on performance, to be part of a team attending monthly meetings with wider team

Job objectives and responsibilities

Client Strategy & Relationship Building

Develop and execute a client strategy introducing all our smaller Regional Accounts to all work streams Mitie can offer.
Lead increased engagement with the Regional Accounts they are responsible for, with the intention that Regional are developed into Key Accounts.
The main point of contact for our smaller Regional Accounts, ensuring retention, satisfaction, and continuous improvement.
Providing a contact for the Customer, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.

Commercial & Financial Accountability

With the assistance of the leadership team, they will review P&L performance for the smaller regional accountsportfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.
With the assistance of the leadership team, they will have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved.
Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts for the smaller regional accounts.
Provide accurate forecasts, pipeline reporting, and strategic account plans, where applicable.

Operational Excellence & Compliance

Ensure all service delivery meets the Client expectations.
Handle incoming customer enquiries via phone, email, and online channels.

Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality.
Highlight any shortfalls with compliance, operational or commercial activity.
Assist with the mobilisation of any new contracts that fall within your region.

Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments
Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions
Identify customer needs and tailor service packages that deliver value and strengthen retention
Process sales orders accurately and efficiently within internal systems.

Personal Development

Maintain up‑to‑date product knowledge to support customer requests.
Drive a collaborative culture between all departments and Support functions.

Market Insight & Innovation

Monitor changes in fire safety legislation, security technology trends, and emerging client needs.
Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance.

Professional Conduct

This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Essential

Customer service and administration experience and confidence in managing a range of smaller regional accounts, prioritising opportunities, and working as part of a team.
Good understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
Excellent client relationship skills with the ability to communicate effectively with their peers and the leadership team.
Build strong relationships with customers by providing prompt, professional support.
Proactive and solution‑focused. Strong sense of ownership and accountability.

Desirable

Good knowledge of Fire & Security systems and the associated legislation.
Good communication skills and sales administration.

Proven Track Record Key Performance Indicators (KPIs)

Portfolio revenue growth and profitability
Client retention and contract renewal rates
SLA performance, compliance, and audit outcomes
Customer satisfaction scores (NPS/CSAT)
Regional performance and development
Pipeline accuracy and commercial delivery

Apply Now

Refine Your Search

national specification manager jobs in london

National Account Manager

Lead Category Manager

Programme Director- Creative Community Brent (Creative People and Places Lead)

Depot Operations Controller

Depot Operations Manager

Revenue Protection Officer

Lead Product Manager

Programme Support Officer

Investigations Officer

Senior Product Manager

Operations Manager

Head of Resourcing

Quality Manager

Band 3 Nuclear Protective Security Inspector

Facilities Manager

Senior Project Manager

Head of Business and Operations

Senior Manager, Hull Integrity

Category Manager

Development Management Area Team Leader

I want to receive the latest job alerts for national specification manager in london

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