Programmatic lead Work, Jobs in London (with Salaries)

Advertiser Solutions Vendor Lead, Programmatic and Direct Support
Spotify —London
- Sales
- Driving
- Work from home
- Employee assistance programme
Head of Programmatic Analysis
News Corp —London
- Hybrid work
- Microsoft Excel
- SQL
- Maths
- Employee assistance programme
- Employee discount
11d
Head of Programmatic Analysis
NewsUK —London
- Hybrid work
- Microsoft Excel
- SQL
- Maths
- Employee assistance programme
- Employee discount
11d
Lead DevOps Engineer
Nice —London
- Remote
- Azure
- AWS
- Scripting
Programmatic Business Development Sales Lead - Audience Measurement
Ipsos —London
- Negotiation
- Annual leave
Associate Programmatic Trader
Epsilon —London
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
Programmatic Account Manager
LiveScore Group —London
- Hybrid work
- PMP
- Communication skills
Quick apply
Account Director - Programmatic & Ad Tech
Artefact —London
- Hybrid work
- Leadership
- Communication skills
- Annual leave
9d
Programmatic Partnerships Manager
Samsung —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
- Gym membership
Programmatic Account Manager
Medialab Group —London
- Hybrid work
- Management
- Communication skills
- Employee discount
Quick apply
SEO/AEO Growth Lead
Graphite —London
- Full-time
- Remote
- Management
- Data analysis skills
- Project management
- Annual leave
Programmatic Account Director
Medialab Group —London
- Hybrid work
- Management
- Leadership
- Employee discount
Quick apply
Global IT Platform Management Director
Boston Consulting Group —London
- Full-time
- Master's degree
- Bachelor's degree
- SharePoint
Senior Client Success Manager - Programmatic
Zeta Global —London
- Microsoft Powerpoint
- Microsoft Office
- Travel
Jr. SEO/AEO Growth Lead
Graphite —London
- Full-time
- Remote
- Management
- Data analysis skills
- Project management
- Annual leave
Vice President, Global Account Activation & Remediation
Salesforce —London
- Full-time
- Master's degree
- Bachelor's degree
- AI
Lead Payload Systems Engineer (Space applications)
Unbound Orbits Limited —London
- Full-time
- Hybrid work
- AutoCAD
- System design
- Maths
- Life insurance
Quick apply
10d
Measurement & Effectiveness Lead
dmg::media —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Time management
Quick apply
Regional Recruiting Lead (EMEA & Asia Pacific)
General Atlantic Service Company, L.P —London
- Master's degree
- Analysis skills
- Financial services
Senior Sales Performance Analyst(Part-Time / Flexible)
Cint —London
- Part-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Sales
Quick apply

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Advertiser Solutions Vendor Lead, Programmatic and Direct Support

Spotify -
London

Apply Now

Job details

Permanent

Benefits

Work from home
Employee assistance programme

Qualifications

Programme management
Sales
Driving
Customer support

Full job description

Sales

Ad Sales

Permanent

London

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We are looking for a Vendor Lead to serve as the primary connection between our vendor support teams and the broader Spotify Ads organization. You'll also serve as the programmatic subject matter expert within Vendor Operations, helping ensure technical excellence, scalable enablement, and consistent support across our EMEA and JAPAC Markets. Working across vendor partners and internal stakeholders, you'll identify opportunities for improvement, lead operational initiatives, and help shape how frontline support is delivered across our advertising business.

What You'll Do

- Serve as the programmatic product expert within the vendor operations function, partnering with internal regional leads as a peer on product knowledge
- Identify technical and functional capability gaps across the vendor support organization and partner with training teams to develop targeted enablement programs that strengthen programmatic expertise.
- Monitor key operational metrics and quality indicators to identify trends, measure performance, and inform support program improvements.
- Execute on priority initiatives and workstreams on behalf of management, stepping in where focus is needed across the vendor support model.
- Identify process, knowledge or skill gaps within the vendor support team and propose actionable solutions.
- Manage complex escalations with Tier 2 Support, Engineering, Product, and Ad Product Quality teams, ensuring issues are investigated, communicated effectively, and resolved in a timely manner.
- Partner with Sales, Customer Success, and other GTM teams to gather feedback, prioritize improvements, and continuously evolve the vendor support program.
- Identify operational inefficiencies and recurring support challenges, and drive solutions that improve quality, consistency, and resolution times.
- Own and evolve the vendor enablement framework, including onboarding, continuous learning programs, knowledge base content, process documentation, and training materials.
- Support the QA process for support agents by reviewing cases, identifying areas for improvement, and flagging opportunities for additional coaching or documentation updates.
- Work with cross-functional stakeholders such as Product, Product Marketing, Finance, and Sales System and Tooling to initiate updates in the team’s workflows or processes.

Who You Are

- You have 5+ years of experience in customer support operations, program management, vendor management, or a related field, including 3+ years working within the programmatic advertising ecosystem
- You have hands-on experience working with and managing external vendor or BPO support teams, and you understand the nuances of operating through outsourced support partners.
- You have deep hands-on experience with programmatic advertising operations, including campaign troubleshooting, DSP and SSP integrations, deal setup, auction mechanics, and campaign delivery.
- You have the ability to assess the technical accuracy of vendor case resolutions, not just communication quality
- You have experience working with global teams that span across different time zones.
- You are highly proactive, with a strong ability to identify operational opportunities before they become issues.
- You build strong relationships across functions and are comfortable influencing stakeholders across Sales, Product, Engineering, Operations, and external vendor organizations.
- You have experience driving process improvements and operational change across complex support organizations.
- You are detail-oriented, organized, and rigorous in maintaining documentation and processes.
- You are an excellent communicator who can translate complexity for a range of stakeholders, from frontline agents to senior leadership.
- You are comfortable working in a fast-moving environment where some structures are still being built, and you thrive when given the autonomy to shape how things work.

Where You'll Be

- This role can be based in London, UK
- We offer you the flexibility to work where you work best! There will be some in person site visits, but still allows for flexibility to work from home.

Learn about life at Spotify

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

Apply Now

Refine Your Search

programmatic lead jobs in london

Advertiser Solutions Vendor Lead, Programmatic and Direct Support

Head of Programmatic Analysis

Head of Programmatic Analysis

Lead DevOps Engineer

Programmatic Business Development Sales Lead - Audience Measurement

Associate Programmatic Trader

Programmatic Account Manager

Account Director - Programmatic & Ad Tech

Programmatic Partnerships Manager

Programmatic Account Manager

SEO/AEO Growth Lead

Programmatic Account Director

Global IT Platform Management Director

Senior Client Success Manager - Programmatic

Jr. SEO/AEO Growth Lead

Vice President, Global Account Activation & Remediation

Lead Payload Systems Engineer (Space applications)

Measurement & Effectiveness Lead

Regional Recruiting Lead (EMEA & Asia Pacific)

Senior Sales Performance Analyst(Part-Time / Flexible)

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