Service delivery manager Work, Jobs in London (with Salaries)

Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
12d
Service Delivery Manager – Workplace Tech Services
ONNEC Group —Canary Wharf
- £55,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Banking
Quick apply
11d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
4d
Service Delivery Manager
Methods Business and Digital Technology —London
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
9d
Service Delivery Manager
Version 1 —London
- Full-time
- Remote
- Customer service
- English
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Manager Global Deskside Service Delivery
Brookfield Asset Management —London
- Full-time
- Continuous improvement
- IT
- Leadership
Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
8d
Service Delivery Manager
Centellic —London
- Full-time
- Hybrid work
- Maintenance
- IT
- Leadership
Quick apply
1d
Service Delivery Manager
INFINITY GROUP —London
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Sales
- Annual leave
Quick apply
4d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
Delivery Manager
Hawk-Eye Innovations (HEI) —London
- £42,000 - £66,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Annual leave
- Employee discount
11d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Work from home
4d
Local Service Manager
Sanctuary Supported Living —Bromley
- £46,589.40 - £49,034.70 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Junior Service Delivery Manager
Ericsson —London
- Computer Science
- Engineering
- English
Duty Manager
Virgin Active —London
- £30,285 a year
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Senior Service Delivery Manager
Telana —London
- Azure
- DevOps
- Machine learning
- Employee assistance programme

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Service Delivery Manager

Aptitude Software -
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Referral programme

Qualifications

Management
Customer service
Project management
Bachelor's degree
Organisational skills
Communication skills
Negotiation
Time management

Full job description

As a Service Delivery Manager at Aptitude, you will be the ambassador of our Assure offering, which provides post go live support to clients, ensuring seamless delivery according to contractual obligations. You will onboard clients, manage relationships with a "Client First" attitude, and become a trusted advisor and escalation point for any issues. Your role is crucial in ensuring that SLAs and KPIs are met throughout the contract lifecycle, highlighting the value derived from our services.

What you will do:

Key Responsibilities:

Serve as the main point of contact for customers with recurring services.
Onboard and transition clients smoothly from sales/project to delivery.
Lead value-creation projects that increase usage.
Proactively manage client relationships and expectations; and ensure client satisfaction.
Identify critical success factors (CSFs) and ensure KPIs support them.
Allocate resources and manage distributed teams, including 24/7 operations.
Monitor team performance and adherence to best practices.
Conduct planning, retrospective, and review meetings with clients.
Implement process improvements and provide internal reporting.
Manage risk and ensure compliance with SOC standards.
Stay updated with relevant knowledge and skills, align with company culture, and motivate the team.

What we offer:

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary and commission, as well as the following benefits:

ShareSave scheme - ability to purchase company shares on preferential terms
Private healthcare
Income protection and group life insurance
Pension Scheme
Company Funded Health Cashplan
Employee Assistance Programme
Access to Private Dental Benefits
Flexible / hybrid working options
Enhanced Family Friendly Leave for adoption, maternity and paternity
Bike 2 Work Scheme
Employee Referral Bonus

Where you will be:

This role is based from our London office, we support hybrid working
This role also requires occasional travel in-country and/or overseas

To us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It’s an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business.

We ask employees to come into the office every Wednesday and give you the flexibility to choose your other day

3-5 years of experience in a similar role or project management capacity
Proven ability to perform under pressure and manage multiple clients.
Strong critical thinking and continual service improvement mindset.
Excellent communication, negotiation, and presentation skills.
Ability to work remotely and manage distributed teams.
Strong people management and relationship-building skills.
Flexibility to adapt to rapid business changes.
Outstanding organizational and time management skills.
High level of empathy, customer service mindset, and commercial acumen.

Quick apply

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service delivery manager jobs in london