Service desk manager Work, Jobs in London (with Salaries)

Service Reporting Manager
Bell Integration —London
- Computer Science
- Presentation skills
- Bachelor's degree
- Annual leave
Service Desk Ops Manager
DXC Technology —London
- Continuous improvement
- Recruiting
- Training & development
7d
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
14d
Head of IT Service Desk
Arrow Global —London
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
Quick apply
10d
Service Desk Analyst (1st line) - Onsite
Wanstor —London
- Full-time
- In-person
- Communication skills
- Annual leave
Quick apply
7d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
6d
Assistant Director: Technology Services (EMEA & Asia)
Mayer Brown LLP —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
Senior Service Delivery Manager
Zenzero Solutions —London
- Customer service
- Data analysis skills
- Analysis skills
Service Delivery Manager
Zenzero Solutions —London
Front Office Support Manager
Indra Group UK & Ireland —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
9d
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
13d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Word
- Writing skills
- No degree
Service Delivery Manager (SDM)- Restaurants
NCR —West London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
9d
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Hotel
- Travel
- Employee assistance programme
- Employee discount
Delivery Manager (Operations)
Government Property Agency —London
- £46,000 - £50,570 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
13d
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Service Desk Team Leader
OPUS TECHNOLOGY —Reigate
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Life insurance
- Referral programme
Quick apply
8d

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Service Reporting Manager

Bell Integration -
London

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Business intelligence
Dashboard visualisation
Computer Science
Report generation
Stakeholder collaboration
Stakeholder liaison
IT service management
Internal department liaison
Power BI data visualisation
Presentation skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Mentoring
Data analytics
Data pipeline
APIs
ServiceNow
Management reporting
Multidisciplinary collaboration
Data visualisation
Communication skills

Full job description

Overview:

The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation.

Responsibilities:

ITSM/Monthly Service Reporting

Setting up APIs/data exports
Experience using BI with other ITSM related systems for e.g. Incident, Problem, Request, Change, Availability, Capacity, Call and Security reporting
Exporting BI data/charts into Powerpoint templates to form customer reports
Providing ITSM analytics to produce insights to support monthly ticket variances and ticket reduction opportunities

Data Analytics

Design and deliver advanced analytics to identify trends, recurring issues, and opportunities for service improvement
Define and implement best practices for data collection, storage and analysis.
Develop predictive models and insights to support proactive problem management.
Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences.

Stakeholder Collaboration

Partner with service desk leadership, IT operations, and business stakeholders to define data requirements and priorities.
Act as the primary liaison for analytics initiatives, ensuring alignment with organisational objectives and ISO standards.
Facilitate workshops and engagement sessions to promote data literacy and evidence-based decision-making.

KPI Management

Define, track, and report on KPIs for Service Desk operations, including SLA compliance, resolution times, and customer satisfaction.
Establish a robust reporting framework to monitor performance and drive continual service improvement.
Provide insights that inform resource planning, rota optimisation, and operational efficiency.

Data Engineering

Build and maintain scalable data pipelines and reporting infrastructure to support current and future analytics needs.
Ensure data integrity, security, and compliance with governance standards.
Evaluate and recommend tools and technologies to enable automation and advanced analytics capabilities.

Culture & Leadership

Champion a data-driven culture across the Service Desk and IT teams, promoting transparency, collaboration and continuous improvement.
Actively demonstrate company values – Honesty & Integrity, Open & Straightforward, One Version of Events, Agile & Responsive, Friendly & Inclusive in all interactions and decision making.
Lay the foundations for future growth of the Data & Analytics function, including documentation, process design and mentoring future hires.

Qualifications:

Ability to translate sometimes complex data into clear, actionable insights.
Skilled at presenting findings in a compelling way that drives decision making.
Strong interpersonal skills to build trust and collaborate effectively across teams.
Analytical mindset with the ability to propose practical solutions.
Comfortable working with ambiguity and creating clarity from complexity.
Ensure accuracy and integrity with data analysis and reporting.
Encorages knowledge sharing and cross-functional engagement.

Required Skills & Qualifications

Bachelor's degree in data Analytics, Computer Science, IT or related field.
Proven experience in data analytics and reporting within IT Service Management environments.
Technical skills, advanced experience in SQL, PowerBI, Tableau, Excel, Python, ServiceNow reporting etc).
Knowledge of ITIL principles and ISO service management standards.
Excellent stakeholder management and communication skills.

What we care about:

At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business.

We value diversity!

We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.

Why join Bell:

Why join bell:

We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses
Competitive Salary
Flexible remote working
A generous company pension
25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days!
Healthcare and dental insurance
Life assurance
Cycle to work scheme
A diverse and inclusive work culture
Modern vibrant workplaces
Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre

Apply Now

Refine Your Search

service desk manager jobs in london

Service Reporting Manager

Service Desk Ops Manager

Service Desk Manager

First Line Service Desk Analyst

IT Support Manager

Head of IT Service Desk

Service Desk Analyst (1st line) - Onsite

IT Service Desk Analyst

Assistant Director: Technology Services (EMEA & Asia)

Senior Service Delivery Manager

Service Delivery Manager

Front Office Support Manager

IT & Helpdesk Manager - Panavision London

2nd Line Service Desk Engineer Level 2.

Service Desk Technician - 6 Month FTC

Service Delivery Manager (SDM)- Restaurants

IT Manager

Delivery Manager (Operations)

Service Desk Engineer (Field)

Service Desk Team Leader

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