Servicenow Work, Jobs in London (with Salaries)

Support Analyst
Elexon —London
- £45,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
8d
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
ServiceNow Analyst
IT VALLEY (LONDON) LIMITED —Egham
- £35,500 - £38,500 a year
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Communication skills
Quick apply
ServiceNow Business Analyst , United Kingdom
Infosys —London
- Customer service
- Analysis skills
- Continuous improvement
ServiceNow Functional Consultant - Warwick
Infosys —London
- Analysis skills
- Continuous improvement
- Team management
ServiceNow Administrator
Cognizant —London
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
7d
Administrator - Change Management, ServiceNow
HCLTech —London
- Analysis skills
- Training & development
- Communication skills
2h
ServiceNow CSM Support
Cognizant —London
- Full-time
- Hybrid work
7d
ServiceNow Developer (Assistant Vice President)
Jefferies & Company, Inc. —London
- Full-time
- Agile
- Communication skills
1h
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
GRC Analyst II
Payscale —London
- £62,860 - £94,290 a year
- Full-time
- Remote
- Bachelor's degree
- Communication skills
- Annual leave
- Work from home
11d
OPERATIONAL LEAD - SERVICENOW
Laing O'Rourke —Dartford
- Continuous improvement
- Communication skills
Site Support Analyst
Beam Inc. —London
- Bachelor's degree
- Travel
14d
ServiceNow Developer
Netcompany —London
- Full-time
- Hybrid work
- Scripting
- Leadership
- Employee discount
Quick apply
7h
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Communication skills
- Time management
- Annual leave
Quick apply
6d
Technology Support Specialist
Latham & Watkins LLP —London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee discount
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Maintenance
- Microsoft Office
- Bachelor's degree
ServiceNow ESM Consultant
Capgemini —London
- Hybrid work
- Business development
- Mentoring
- AI
People Operations Analyst - 12 Month FTC
PIMCO —London
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree

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Support Analyst

Elexon -
London

Apply Now

Job details

£45,000 a year
8 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
User account management
Continuous improvement
Technical support incident logging
Technical writing
IT incident logging
Root cause analysis
Communication skills
Help desk

Full job description

We’re looking for a Support Analyst to join the Technology function at Elexon on a permanent basis.

In this role, you’ll provide first- and second-line support across Elexon’s systems and services, ensuring incidents, requests, and issues are managed efficiently and in line with service expectations. You’ll play a key role in maintaining service stability, user satisfaction, and operational performance, working closely with internal teams, suppliers, and stakeholders.

This is a great opportunity to work in a fast-paced, technology-driven environment, supporting critical services that underpin the GB electricity market.

What you’ll do:

Provide 1st and 2nd line support, managing incidents, service requests, and user queries
Log, prioritise, and resolve issues in line with SLAs and service management processes
Perform incident, problem, and request management, escalating where required
Work with technical teams and suppliers to troubleshoot and resolve system issues
Maintain and update knowledge base articles and support documentation
Monitor systems and services to ensure availability and performance standards are met
Support user onboarding, access management, and system configuration tasks
Contribute to root cause analysis and continuous improvement activities
Assist with release support, testing, and change activities where required
Provide clear communication to users and stakeholders on issue status and resolution

What you’ll bring:

Experience in a Support Analyst, Service Desk, or IT Support role
Understanding of IT service management principles (ITIL)
Experience managing incidents, service requests, and user support queries
Strong problem-solving skills and ability to troubleshoot technical issues
Good communication skills, with the ability to support both technical and non-technical users
Ability to prioritise workload and manage multiple tasks in a fast-paced environment
Experience working with ITSM tools (e.g. ServiceNow, Jira, or similar)
Basic understanding of IT systems, applications, and infrastructure
Experience in regulated environments or utilities sector (desirable)

What’s in it for you:

Salary - £45,000
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

servicenow jobs in london

Support Analyst

Application Support Analyst

ServiceNow Analyst

ServiceNow Business Analyst , United Kingdom

ServiceNow Functional Consultant - Warwick

ServiceNow Administrator

Administrator - Change Management, ServiceNow

ServiceNow CSM Support

ServiceNow Developer (Assistant Vice President)

Sr. Customer Success Engineer, EMEA

GRC Analyst II

OPERATIONAL LEAD - SERVICENOW

Site Support Analyst

ServiceNow Developer

IT Desktop Support

Helpdesk Co-Ordinator

Technology Support Specialist

Systems Support Analyst

ServiceNow ESM Consultant

People Operations Analyst - 12 Month FTC

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