Telephone customer service Work, Jobs in London (with Salaries)

Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Bath and Body Works Fragrance Associate
NEXT —London
- £8.53 - £12.96 an hour
- 8 hour shift
- Employee discount
4d
Customer Services Officer
HYDE HOUSING ASSOCIATION —London
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
1d
Subway Sandwich Artist - STRATFORD, KINGS CROSS, WOOD GREEN
STJ Associates Ltd —Stratford
- £10.85 - £12.71 an hour
- 8 hour shift
- Serving
- No experience needed
- English
- Employee discount
Quick apply
2d
Help Desk Team Member - Casual
Coin Street Community Builders (CSCB) —London
- £14.80 an hour
- Weekend availability
- Customer service
- Front desk
- Communication skills
- Annual leave
- Gym membership
8d
Reservationist / Host
Drake & Morgan —London
- £13 - £14 an hour
- Part-time
- Bar
- Communication skills
Quick apply
Night Concierge
Loveday Belgravia —London
- £15.20 an hour
- Part-time
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Office Administrator
Kevin&Co Estate Agent —London
- £13 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
5d
Spa Receptionist
Rena City Spa —London
- £13.11 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Gym membership
Quick apply
Call Centre (Collections) 9am-1pm
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Customer service
- IT
- Computer skills
Quick apply
11d
Receptionist
The Real Clinic Battersea —London
- £14.80 - £15.00 an hour
- Microsoft Office
- QuickBooks
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Telesales/Call Centre Representative– Accounting/Finance
vServices —London
- Temporary
- English
- Computer skills
- Financial services
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Customer Service Representative
Cleveland Cable Co Ltd —Belvedere
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
3d
Customer Service Host
Rapport —London
- £32,500 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
Customer Care Consultant
Dexters —London
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 a year
- Weekend availability
- Remote
- Microsoft Word
- Hospitality
- Microsoft Excel
Contact Centre Agent
Bupa —London
- £12.71 an hour
- Full-time
- Annual leave
- Work from home
Quick apply
Customer Service Coordinator - Part Time
Rapport —London
- £19,500 a year
- Part-time
- Customer service
- English
- Hotel
- Employee assistance programme
11d
Customer Care Advisor
The Bread Factory —London
- Weekend availability
- Customer service
- Bakery
- IT
- Employee discount
1d

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telephone customer service jobs near london

Telephone Fundraiser - Full Time Contract (Remote)

RETURN FUNDRAISING LIMITED -
London

Quick apply

Job details

Permanent
£13.45 - £14.50 an hour

Qualifications

Microsoft Word
Microsoft Excel
Sales
Customer service
Microsoft Office
Administrative experience
Fundraising
Relationship management
Communication skills
Negotiation

Full job description

Make a Real Difference – From Your Own Home!

Are you looking for a job where you can create real social impact without leaving the house?

Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!

What we’re looking for from you: Key Responsibilities

As a Telephone Fundraiser, you will be the compassionate and persuasive voice of our charity partners, responsible for:

Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
Empathy and Advocacy: Articulating and understanding, the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database

What we’re looking for: Skills and Experience:

The most successful candidates will possess a blend of strong communication skills and professional discipline:

Essential Skills

Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.

Highly Desirable Experience

Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role
Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
Remote Working: Experience of working remotely from home, and keeping motivated
Home-Working Requirement

Home-Working Requirement

To successfully perform this remote role, you must have the following setup from day one:

A reliable, strong internet connection with an ethernet cable to connect directly to your router.
A dedicated, quiet, and private home-working space free from background noise.
A personal laptop or PC that is under 5 years old.
A high-quality headset for making and receiving calls.

What we offer:

Job Type: Full-time
Hours: Positions of 28 or 35 hours per week
£13.45 per hour starting rate with promotional opportunities.
Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £14.50 per hour
Work-from-home with flexible shifts
Four-weekly pay, with access to 50% of your earnings via Employment Hero after the first 12 weeks of employment
Supportive team culture and plenty of opportunities for progression
Monday to Friday only: No weekend or bank holiday work
Shift patterns: Monday - Thursday: 12.30pm - 4.00pm / 4.30pm - 8.00pm Friday: 10.30am - 2.00pm / 2.30pm - 6.00pm

If you're a people-person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.

Quick apply

Refine Your Search

telephone customer service jobs in london

Telephone Fundraiser - Full Time Contract (Remote)

Bath and Body Works Fragrance Associate

Customer Services Officer

Subway Sandwich Artist - STRATFORD, KINGS CROSS, WOOD GREEN

Help Desk Team Member - Casual

Reservationist / Host

Night Concierge

Office Administrator

Spa Receptionist

Call Centre (Collections) 9am-1pm

Receptionist

Telesales/Call Centre Representative– Accounting/Finance

First Line Service Desk Analyst

Customer Service Representative

Customer Service Host

Customer Care Consultant

Virtual Personal Assistant (Night)

Contact Centre Agent

Customer Service Coordinator - Part Time

Customer Care Advisor

I want to receive the latest job alerts for telephone customer service in london

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