Full job description
Café Supervisor - Trampoline Park 24-28 Hour Contract (oppourtunity for additional non-contracted hours)
Availabilty/ Working Hours:
Mon or Friday: 4 hours+
Sat: 8 Hours (between 0800-2030)
Sun: 8 Hours (between 0800-1930)
Position Summary: As a Café Supervisor, your primary role is to supervise a dedicated and driven Café team to deliver excellent and efficient service in our café, ensuring customer satisfaction and maintaining high standards of hygiene and service at all times. This position requires proven experience in team leadership and people management, especially in and around a food and beverage operation.
Reporting to the management team you'll ensure our Food Safety Management System protocols are followed at all times by all staff whilst providing exemplary customer service to each and every guest.
As a thriving, fast-paced business, you'll have great time management skills, a smart appearance, attentive listening, and proactive initiative to provide outstanding customer service.
There may be instances when you will be the sole responsible person on a shift, requiring effective management of the café while prioritising hygiene practices.
Key Responsibilities:
1. Customer Service: Greet customers in a warm and friendly manner. Take and process customer orders accurately and efficiently. Provide recommendations and answer customer inquiries regarding menu items and allergen information. Ensure customer satisfaction by promptly addressing any concerns or issues.
2. Food and Beverage Preparation: Prepare and serve a variety of beverages, such as coffee, tea, and specialty drinks, following recipes and quality standards. Prepare and serve food items, such as sandwiches, pastries, pizzas, hot dogs, chips and snacks. Operate espresso machines, and other café equipment safely and efficiently. Ensure all food and beverage items are prepared and presented according to established guidelines and quality standards.
3. Cash Handling and Register Operation: Accurately process cash, credit, and debit card transactions using the POS system.
4. Café/Kitchen Maintenance and Cleanliness: Maintain cleanliness and organization of the café, including dining areas, beverage preparation stations, the kitchen and restrooms. Clean and sanitise café equipment, utensils, and surfaces regularly. Stock and replenish café supplies, such as cups, lids, napkins, and condiments. Monitor and report any maintenance or repair needs to the management.
5. Teamwork and Collaboration: Collaborate with fellow team members to ensure smooth café operations. Support and assist colleagues during busy periods or when necessary. Maintain open and effective communication with team members and management. Qualifications and Skills: Excellent communication skills, both verbal and written. Proactive and capable of working independently as well as part of a team. Confident and enjoy working with people in a fast-paced environment. Demonstrated ability to deliver exceptional customer service. Strong organisational skills and attention to detail.
Additional Information:
The role may involve working in other areas upon management or Duty Managers request during scheduled café shifts. Typically, you will be responsible for opening or closing the café and maintaining standards throughout your assigned shifts. We are committed to providing a dynamic and rewarding work environment, and we encourage our café staff to thrive on delivering exceptional service while interacting with diverse customers.
Join our team at the Trampoline Park and be part of an incredible journey where excitement knows no bounds. Apply today and let your passion for exceptional service and trampolining shine!
Job Type: Part-time
Pay: £11.35-£12.96 per hour
Benefits:
- Discounted or free food
- Employee assistance programme
- Employee discount
- Free parking
- Referral programme
- Store discount
Experience:
- Customer service: 1 year (preferred)
- Supervising/Management: 1 year (preferred)
Work Location: In person
Pay: £11.35-£12.96 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Referral programme
- Store discount
Work Location: In person
