About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognized with prestigious UK IT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organizational Excellence during the pandemic.
Our solutions have positively impacted over 40 million UK citizens, with successful delivery across key government departments including the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more.
We specialize in user-centred design, agile delivery, and creating technology that truly makes a difference.
We are looking for a skilled User Researcher to lead and deliver user research activities through the Beta phase of product development. This role focuses on understanding user needs, generating actionable insights, and ensuring that user-centered design principles are embedded throughout the delivery lifecycle.
You will work closely with product, design, and engineering teams to shape services based on real user feedback and evidence.
Key Responsibilities
Lead user research activities throughout the Beta phase of delivery
Identify and recruit relevant user groups aligned to target audiences
Plan and conduct research using a range of qualitative and quantitative methods
Facilitate user sessions such as interviews, usability testing, and surveys
Gather, analyse, and synthesize user insights into clear, actionable outputs
Communicate research findings effectively to cross-functional teams and stakeholders
Influence product decisions by advocating for user-centered design
Collaborate closely with product managers, designers, and developers
Ensure research activities align with Agile delivery practices
Contribute to continuous improvement of research methods and processes
Skills & ExperienceEssential Skills
Strong experience in user research within digital product environments
Proficiency in a variety of user research methods and techniques
Ability to translate research findings into actionable insights
Experience in participant recruitment and user segmentation
Strong analytical and problem-solving capabilities
Good understanding of Agile methodologies
Communication & Collaboration
Excellent communication and storytelling skills
Ability to present insights clearly to both technical and non-technical audiences
Strong stakeholder engagement and collaboration skills
Delivery & Impact
Ability to manage research activities independently and deliver outcomes
Experience working in cross-functional Agile teams
Comfortable handling multiple priorities in a fast-paced environment
Preferred Qualifications
Experience working on Beta phase or live service improvements
Familiarity with tools for research, prototyping, and analytics
Background in UX, Human-Computer Interaction, Psychology, or related fields
Commitment to Diversity & Inclusion
At Scrumconnect Consulting, we actively welcome applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break, and anyone currently underrepresented in senior data and analytics roles.
We are a Disability Confident Level 1 employer and are committed to providing reasonable adjustments throughout the recruitment process.
If you do not meet every requirement listed but feel this role is a strong match for your skills and experience, we encourage you to apply. Technical depth and genuine curiosity for data matter as much as any individual tool or qualification. Please reach out to discuss flexible working or reasonable adjustments at any stage of the recruitment process.
