Virtual concierge Work, Jobs in London (with Salaries)

Virtual Concierge
Soho House & Co. —London
- Remote
- Hospitality
- Salesforce
- Hotel
- Employee discount
Quick apply
Security Concierge
UniTrust —London
- £16.99 an hour
- 12 hour shift
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Sick pay
Quick apply
Junior Travel Concierge (Based in Johannesburg or Cape Town)
Jacada Travel —London
- Remote
- English
- Communication skills
- Time management
1d
Dedicated Contract Support Officer
UniTrust —Canary Wharf
- £14.90 an hour
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Sick pay
Quick apply
Night Concierge
Basil Street —London
- £29,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Service Colleague
ASDA —London
- £13.10 - £14.35 an hour
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3h
Lobby Host
The Landmark London Hotel —London
- £26,436.80 - £29,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Member Services Professional
American Express —Hounslow
- Weekend availability
- Travel
- Communication skills
- Life insurance
Virtual Lifestyle Concierge | German speaking
Ten Group —London
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
- Annual leave
- Work from home
Quick apply
Medical Receptionist / Concierge
HUM2N Ltd —London
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Hospitality
- Customer service
Quick apply
1d
Customer Delivery Driver
ASDA —London
- £13.10 - £14.35 an hour
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Senior Front of House Security Officer
UniTrust —Hammersmith
- £14.47 an hour
- Full-time
- Contracts
- Employee assistance programme
- Sick pay
Quick apply
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST —London
- Azure
- Microsoft Outlook
- Windows
Quick apply
Home Visiting Private GP - London (Part time)
HealthClic —London
- £3,000 - £4,000 a month
- Part-time
- Anatomy knowledge
- Patient care
- IT
Quick apply
Team Leader
ASDA —London
- £13.10 - £15.35 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
12d
Data & Insights Manager
London Stansted Airport —London
- Full-time
- Hybrid work
- SQL
- Free parking
- Employee discount
12d
Security Officer
Rendall & Rittner —London
- £26,475 a year
- Full-time
- Employee assistance programme
- Employee discount
Entertainment Team Member
Warner Leisure Hotels —Englefield Green
- £10.85 - £13.21 an hour
- Part-time
- Hotel
- Free parking
- Annual leave
13d
Retail Experience Executive
RAFFLES —London
- Full-time
- CRM software
- Sales
- Hotel
- Employee assistance programme
- Sick pay
Quick apply
Retail Transformation Manager
London Stansted Airport —London
- Analysis skills
- Presentation skills
- Communication skills
- Free parking
- Employee discount
1d

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Virtual Concierge

Soho House & Co. -
London

Quick apply

Job details

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Employee discount
Paid volunteer time

Qualifications

Hospitality
Guest relations
Salesforce
Communication skills
Time management

Full job description

The Role…

We are seeking a passionate, service-driven individual to join our Soho Support Team as a Virtual Concierge for Soho members. You will be responsible for building meaningful, long-term relationships with Soho House's most engaged, high-spending and high-profile members, and facilitating all booking, reservation and special requests to agreed SLAs.

The Virtual Concierge will be the first point of contact for all enquiries relating to Soho Members. They will work closely with the Support and Operations teams to deliver an exceptional experience for every member — from seamless onboarding to personalised responses. This role demands discretion, professionalism, and agility in a fast-paced environment.

Key Responsibilities

Main duties…

Deliver a highly personalised, welcoming and intuitive experience for all Soho members, via private WhatsApp and to agreed SLAs.
Act as a knowledgeable point of contact for all Houses, facilities and events globally and bedroom offerings globally, including room categories, availability, and special features.
Manage all booking, reservation and special requests with a high level of accuracy, care and attention to detail, with particular focus on bedroom reservations and guest stays.
Demonstrate strong working knowledge of OPERA to manage bookings, room allocations, preferences, and billing accurately and efficiently.
Anticipate member needs and preferences, offering thoughtful suggestions before they are requested, including tailored room and stay recommendations. Cross and upselling where appropriate.
Build genuine relationships with members, recognising and remembering individual preferences, including room types, amenities, and stay history.
Handle sensitive or difficult requests with discretion, professionalism, and sound judgement.
Coordinate with internal departments and external partners globally to facilitate requests quickly and efficiently, ensuring all members receive a seamless service across all touchpoints.
Resolve any issues calmly and efficiently, particularly those relating to bedroom stays or reservations, ensuring members feel heard and are looked after to minimise complaint escalations.
Act as an ambassador for the Soho service, ensuring all interactions reflect the values and standards of the offering.
Maintain accurate records of member preferences, requests, and feedback to deliver consistently tailored experiences, ensuring all bedroom and stay-related information is captured in OPERA and CRM systems.
Help evolve internal processes to improve service efficiency, consistency, and member satisfaction by recording and offering member feedback to Soho leadership.

Requirements/ Qualifications:

1+ years' experience within private members' clubs, luxury hospitality, concierge services, or membership-based environments. Ideally in a concierge, guest relations, or customer experience role.
Exceptional interpersonal, relationship building and communication skills, both written and verbal.
Naturally warm, intuitive, and discreet, with the ability to engage high-spending and high-profile members authentically.
Tech-savvy, with experience of using CRM (ideally Salesforce), and loyalty programme platforms.
Strong proficiency in OPERA is paramount, with demonstrated experience managing bedroom reservations, inventory, and guest profiles.
In-depth understanding of luxury hotel bedrooms and accommodation standards, with the ability to confidently advise and manage room categories.
Excellent time management and problem-solving skills, with the ability to collaborate cross-functionally with other departments.
Highly organised, detail-oriented, with proven ability of managing multiple tasks and priorities under pressure, while remaining calm and composed.
Proactive and solution driven mindset with the ability to anticipate needs and act with discretion and urgency.
Passionate about the Soho House ethos and creating unforgettable experiences for our members.

Benefits..

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Discounts at Soho House globally, as well as Soho Home and Cowshed
Soho Friends Membership
Enhanced Pension Scheme
Private Health and Dental Care
Cycle to Work Scheme/Season Ticket Loan
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Quick apply

Refine Your Search

virtual concierge jobs in london

Virtual Concierge

Security Concierge

Junior Travel Concierge (Based in Johannesburg or Cape Town)

Dedicated Contract Support Officer

Night Concierge

Service Colleague

Lobby Host

Member Services Professional

Virtual Lifestyle Concierge | German speaking

Medical Receptionist / Concierge

Customer Delivery Driver

Senior Front of House Security Officer

End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)

Home Visiting Private GP - London (Part time)

Team Leader

Data & Insights Manager

Security Officer

Entertainment Team Member

Retail Experience Executive

Retail Transformation Manager

I want to receive the latest job alerts for virtual concierge in london

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