Mixed Freight Services Ltd is currently recruiting various operational roles with day and night shifts available, to join our team supporting air cargo and air freight operations near London Heathrow Airport.
Immediate start available – Full training provided.
This is an excellent opportunity to join a Civil Aviation Authority (CAA) regulated logistics company operating within the fast-paced air cargo and aviation logistics sector.
Working within Heathrow Transport Operations you will be responsible for the smooth running of our transportation and communications operation. On a day-to-day basis you will be liaising with your co-workers, customers, our warehouse and management teams and our drivers to ensure we deliver an impeccable service.
The role supports operations across both our Feltham and Ashford depots, with your primary base depending on operational requirements.
Mixed Freight Services Ltd is a Civil Aviation Authority regulated and licensed logistics company. We engage ourselves in the transportation, handling and screening of Import, Export and General Cargo within the United Kingdom. The successful applicant will be working within our 24 hour, 7 day a week operation and will also support our subsidiary Commercial Vehicle Rental company servicing London Heathrow.
Learn more about us at: www.mixedfreight.com
Duties
Allocating vehicles and drivers to customers’ jobs in line with customer specifications.
Despatching and de-briefing of drivers to and from their daily tasks.
Consistent and accurate use of our technological operational systems and standard operating procedures.
Accurately processing operational documents within strict deadlines.
Maintaining regular contact with drivers to facilitate customer progress reports and anticipate delays.
Maintaining regular contact with the warehouse to coordinate the transport and warehouse operation and fulfil planned deliveries/collections.
Updating customers with progress reports and any extra charges incurred.
Updating and recording required information on customer job cards including extra charges such as waiting times etc.
Assisting with customers/visitors at the reception desk.
Responding to incoming calls and emails within a satisfactory time frame.
Addressing any disputes from customers/clients.
Creating a good rapport and long-lasting relations with valued customers.
Working with the team to maintain service standards and promote excellent customer service.
Developing productive working relationships with departments, colleagues and customers.
Effective delivery and receival of operational handovers.
General administrative tasks.
Complying with Health, Safety and Aviation Security at work.
This list is not exhaustive.
What We're Looking For
Reliable and hardworking individuals
Ability to work within a busy Heathrow freight environment and remain calm under pressure
Good communication skills (spoken and written English)
Good organisation and punctuality
Ability to multitask, solve problems and use initiative
Basic IT skills
Ability to work within a team, learn from peers and share ideas
Strong motivation, organisation and punctuality.
Previous warehouse, air cargo, or air freight experience is beneficial but not essential.
Full training will be provided.
What We Offer
Competitive salary
Full training and development within the aviation logistics industry
Company pension scheme (NEST – 3% employer / 5% employee)
28 days annual leave including bank holiday or 19.6 days annual leave (statutory entitlement for a 4 on 4 off rotational shift pattern)
Stable, long-term role within a CAA regulated air cargo operation
Friendly and supportive team environment
We review applications daily and may close this role early if a high number of applications are received.
Apply today to join our growing Heathrow air cargo logistics team.
Pay: £13.00-£16.00 per hour
Work Location: In person
