Senior customer service representative Work, Jobs in London Ec1v7eb (with Salaries)

Resident Host - East Village, Stratford
Get Living —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Front desk
10d
Customer Operations Associate, Transfers
Freetrade —London
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- AI
22h
Customer Service Supervisor
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- English
- Supervising experience
- Mentoring
Quick apply
9d
Business Development Representative (Part-time)
Online Lubricants Ltd —Waltham Abbey
- From £15,000 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Customer Service Consultant
King Living —Hemel Hempstead
- Full-time
- CRM software
- Conflict management
- AI
- Employee assistance programme
- Employee discount
Quick apply
2d
UK Operations Lead
Waymo —London
- £118,000 - £124,000 a year
- Full-time
- Management
- Engineering
- Master's degree
Senior Insight Analyst – Retailer Customer Success Team
NielsenIQ —London
- £40,000 - £47,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Employee assistance programme
Quick apply
Senior Service Delivery Manager
Advania UK —London
- £60,000 - £80,000 a year
- Hybrid work
- Machine learning
- Travel
- Phone etiquette
2d
Entry Level SDR - Harrow (HF1352575)
Flourish —Harrow
- £30,000 a year
- Full-time
- CRM software
- Communication skills
- Time management
Quick apply
Business Development Representative (BDR)
Info-Tech Research Group Ltd —London
- Bachelor's degree
- Organisational skills
- In-person
Quick apply
Senior Service Manager
HoistGroup —London
- Hospitality
- Sales
- Customer service
Quick apply
Head of Parking and Mobility Services
tower Hamlets —London
- £84,459 - £92,332 a year
- Contracts
- Budgeting
- Leadership
- Annual leave
Media Solutions Representative
Radancy —London
- Full-time
- Communication skills
- Time management
- Analytics
14d
Graduate Sales Development Representative - London
Leyton —London
- CRM software
- Business development
Operational Support Officer
HM Courts & Tribunal Service —St Albans
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Senior Service & Operations Manager
dmg::media —London
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager, Kurt Geiger Flagship Store, Oxford Street
Kurt Geiger —London
- Full-time
- Customer service
- Team management
- Retail management
- Employee discount
Quick apply
10d
General Manager
Aramark —Windsor
- £50,000 a year
- Weekend availability
- Hospitality
- Customer service
- Business development
- Annual leave
9d
Account Development Representative (ADR)
LILT —London
- £65,000 - £73,500 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Entry Level SDR - Sawbridgeworth (HF1352575)
Flourish —Sawbridgeworth
- £30,000 a year
- Full-time
- CRM software
- Communication skills
- Time management
Quick apply
6d

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senior customer service representative jobs near london ec1v7eb

Resident Host - East Village, Stratford

Get Living -
London

Apply Now

Job details

Full-time
10 days ago

Qualifications

Customer communication
Yardi
Fire safety checks
Internal department liaison
Microsoft Office Suite
Microsoft Office
Tenant engagement
Continuous improvement
Client services
Front desk
Customer interaction
HubSpot
Communication skills

Full job description

This role is full-time, on-site at our East Village neighbourhood in Stratford, London.

You must be available to work a 4 days on / 4 days off working pattern between 7am - 7pm (including weekends and Bank Holidays as required).

Overall Purpose

This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. The role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high customer service levels.

Key Relationships

Internal: Neighbourhood team, Customer Hub, estate management team (security), all internal departments, other GL neighbourhoods.

External: Residents, third party contractors and suppliers, all relevant service providers, all relevant retailers.

Key Responsibilities & Accountabilities

To be the primary, customer facing representative of East Villages Victory Plaza and Welcome Office.
Communicate effectively with residents, visitors, colleagues, couriers and contractors; welcoming all residents and visitors with a warm and friendly approach in a professional manner.
Ensure all visitors and contractors adhere to sign-in / out procedure and administer keys to properties for contractors when required.
Assist with day-to-day queries autonomously, whether in-person or to the email inbox, escalating to the Resident Management team where necessary.
Work with Resident Management team to provide current and prospective residents an exemplary experience from first enquiry to move-out, ensuring a consistent and excellent resident experience throughout.
Stay current with neighbourhood activity, providing recommendations to residents about the local area, attractions and upcoming events.
Participate in organising and delivering neighbourhood events including social and community initiatives.
Support viewings, resident move-ins/move-outs, inventories, check-outs and inspections as instructed by the Senior Resident Manager.
Work with Resident Managers team to meet budgeted targets for occupancy, revenue and customer satisfaction scores.
Log and track maintenance requests, liaising with Maintenance team and residents.
Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection.
Assist couriers in the delivery of parcels to the correct shelf space in the parcel room.
Conduct regular inspections of the parcel room ensuring it is clean and tidy.
Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations.
Undertake regular compliance inspections of the building to ensure all Fire, Life & Safety systems are always fully adhered to and ensure issues are dealt with immediately.
Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions.
Review and analyse the service levels provided on a weekly/monthly basis, identify and implement any opportunities to improve.
Attend all regular meetings as required and fulfil any additional / ad hoc duties as required.

Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.

Qualifications & Experience

Proven track record of strong customer service experience within residential and / or service sectors.
Sharp computer skills, including all Microsoft Office applications and systems knowledge e.g. Yardi / RentCafe / HubSpot.

Key Skills & Competencies

Excellent verbal and written communication skills
Knowledge and proven track record of outstanding customer service skills
Self-motivated, proactive and solutions-driven
Excellent attention to detail and organised approach to work
Enthusiastic approach to create an unparalleled service.
Ability to engage confidently with residents and visitors.
Demonstrate flexibility, adaptability and collaboration with residents and colleagues alike.
Ability to work under pressure whilst remaining calm.

Get Living Values

All roles actively champion our company values:

Integrity

Act with honesty and accountability

Respect

Value one another, our customers and environment, building trust and stronger relationships

Togetherness

Achieve success as a collective team

Excellence

Be inspired to deliver outstanding results and be accountable for achieving success

Innovation

Continually improve to achieve positive impact and outcomes

___________________________________________________________________________

Get Living Commitment

Diversity & Inclusion

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Health and Safety

Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.

We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.

We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.

ESG

Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.

Apply Now

Refine Your Search

senior customer service representative jobs in london ec1v7eb

Resident Host - East Village, Stratford

Customer Operations Associate, Transfers

Customer Service Supervisor

Business Development Representative (Part-time)

Customer Service Consultant

UK Operations Lead

Senior Insight Analyst – Retailer Customer Success Team

Senior Service Delivery Manager

Entry Level SDR - Harrow (HF1352575)

Business Development Representative (BDR)

Senior Service Manager

Head of Parking and Mobility Services

Media Solutions Representative

Graduate Sales Development Representative - London

Operational Support Officer

Senior Service & Operations Manager

Assistant Manager, Kurt Geiger Flagship Store, Oxford Street

General Manager

Account Development Representative (ADR)

Entry Level SDR - Sawbridgeworth (HF1352575)

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