Lounge host british airways lounges, first class Work, Jobs in London Ec2r (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
11d
Lounge Host - British Airways Lounges, First Class
BaxterStorey UK —London
- £14.62 an hour
- 8 hour shift
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
11d
Retail Sales Assistant
Vintage Threads —London
- £11.50 - £13.50 an hour
- Part-time
- Customer service
- In-person
- Retail sales
Quick apply
1d
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
11d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
11d
Host
Evelyn's Table —London
- £18 an hour
- Full-time
- Hospitality
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
5d
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
Paralegal - Abuse Team
Bolt Burdon Kemp —London
- Full-time
- Administrative experience
- IT
4d
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Paralegal
Ropes & Gray LLP —London
- Microsoft Excel
- Microsoft Office
- Organisational skills
6d
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
11d
Receptionist
University College London Hospitals NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
4d
Local Communications Officer – South East London
Metropolitan Police —Lewisham
- £40,519 a year
- Full-time
- Communication skills
Welcome Host
Portico Corporate Reception Management —London
- £36,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Annual leave
- Life insurance
Quick apply
10d
Personal Assistant (London, UK)
Alantra —London
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
13d
Healthcare Assistant Theatres
Nuffield Health —London
- Full-time
- Acute care experience
- Communication skills
3d
Head Host/ess
Thesleff Group —London
- £18 an hour
- Full-time
- Hospitality
- Bar
- Organisational skills
Quick apply
12d
Copywriter
Remote —London
- £67,000 - £74,000 a year
- Remote
- English
- Human resources
- Annual leave
- Flexible schedule

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Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour
11 days ago

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

lounge host british airways lounges, first class jobs in london ec2r

Customer Service Host - T2

Lounge Host - British Airways Lounges, First Class

Customer Service Host - T3

Retail Sales Assistant

Lead Agent - T3

Customer Service Host

Host

Concierge (Casual Hours)

Paralegal - Abuse Team

Local Communications Officer – Central London

Events Assistant

Paralegal

Lead Agent

Receptionist

Local Communications Officer – South East London

Welcome Host

Personal Assistant (London, UK)

Healthcare Assistant Theatres

Head Host/ess

Copywriter

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