Airport manager Work, Jobs in London Gatwick Airport (with Salaries)

Team Leader | FULL TIME SHIFT PATTERN
No1 Lounges Ltd —London / Gatwick Airport
- £15.33 an hour
- Full-time
- Hospitality
- Bar
- Customer service
- Free parking
- Store discount
Quick apply
7d
Department Manager
World Duty Free Group —Gatwick Airport
- Full-time
- Leadership
- Communication skills
Quick apply
Assistant Manager
Fever-Tree —Gatwick Airport
- £34,000 - £38,000 a year
- Full-time
- Bar
- Restaurant management
- Hotel
- Store discount
- Employee discount
Quick apply
13h
Contracts Lead
Gatwick Airport Limited —Gatwick Airport
- From £98,000 a year
- Hybrid work
- No degree
- Conflict management
- Contracts
- Free parking
- Employee discount
Aircraft Appearance Team Leader
ABM UK —Horley
- Full-time
- Team management
- Cleaning
- Communication skills
- Employee discount
Quick apply
6d
Planning Manager
Gatwick Airport Limited —Gatwick Airport
- £89,000 a year
- Hybrid work
- Databases
- Continuous improvement
- Mentoring
- Free parking
- Employee discount
2d
Aircraft Appearance Team Leader
ABM —Horley
- Full-time
- Team management
- Cleaning
6d
Social Sustainability Manager
Gatwick Airport Limited —Gatwick Airport
- £65,000 a year
- Hybrid work
- Analysis skills
- No degree
- Communication skills
- Free parking
- Employee discount
13d
Assistant Manager
TRG Concessions - Jones the Grocer Heathrow Airport T2 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Restaurant management
- Leadership
- Employee discount
Quick apply
Compliance, Ramp Training Manager
ABM —London
- Weekend availability
- Microsoft Office
- Leadership
- Communication skills
Department Manager - Heathrow Airport
Christian Dior Couture —Heathrow
- Full-time
- Retail management
- Communication skills
8d
Front of House Team Leader
HMSHost UK —Hounslow
- Up to £14.75 an hour
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
2d
Assistant Manager
TRG Concessions - The Curator Heathrow Airport T3 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Restaurant management
- Leadership
- Employee discount
Quick apply
2d
Project Manager
Costain —Hounslow
- Full-time
- Management
- Project management
- Organisational skills
3d
Associate Director - Aviation
AECOM —Croydon
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Business development
9d
Associate Director - Airport Civil Engineer
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Engineering
- Business development
- Travel
Associate Director – Airport Planning
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Business development
- Travel
- Leadership
Lounge Manager
DO & CO Airline Catering —Hounslow
- Full-time
- Customer service
- English
- Mentoring
- Referral programme
Quick apply
Head Chef
Elior UK —Hounslow
- £40,106.09 a year
- Full-time
- Management
- Customer service
- Recruiting
Quick apply
2d

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Team Leader | FULL TIME SHIFT PATTERN

No1 Lounges Ltd
London / Gatwick Airport

Quick apply

Job details

Permanent | Full-time
£15.33 an hour
7 days ago

Benefits

Free parking
Store discount
Free flu jabs
Annual leave
Discounted or free food
Company pension
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

Hospitality
Front of house supervision
Food service team management
Closing procedures
Customer service
Computer literacy
Shift management
English
Complaint handling
Performance management
Supervising experience
Team management
Staff training
Organisational skills
Computer skills
Customer interaction
Training & development
Guest services
Time management

Full job description

No1 Lounges is an award winning pay to use airport lounge located within Gatwick Airport offering a distinct and unique experience.

No1 believes pre flight lounging should be for everyone making it easier for our guests to eat drink and relax in style before they fly.

Our lounges in London Gatwick North & South Terminal have been awarded Tripadvisor’s® Travellers’ Choice® Awards for 2024.

PURPOSE
As Team Leader, you will supervise Team Hosts to deliver excellent service and champion the guest experience across the lounge on a rostered shift basis. You will coordinate and supervise the allocated Team Hosts during a shift and will be accountable for ensuring the team perform a variety of roles within the lounge to No.1 lounge standards and processes. You are a brand ambassador for No.1 Lounges and alongside supporting team members, you will also be accountable for an area within the lounge.

SHIFT PATTERN

Our shift pattern is on a 6-day rolling rota and is 2 early shifts (3.30am-1pm), then 2 late shifts (12.30pm-10pm), then 2 days off. You will be required to reliably travel into Gatwick Airport at 3.30am for your early shifts.

KEY RESPONSIBILITIES

To take ownership for the overall service on the floor, oversee all sections(Reception, Bar, Floor, Food Service and Housekeeping) and ensure service is consistently delivered to standard
Fully knowledgeable about your lounge, product availability, lounge capacity and your team on shift
Managing and coordinating capacity management in line with daily pax targets, bookings and shift staffing to ensure profitability
Supervise the floor team to success by running ‘Shape Up’ briefings (daily shift briefing), allocating Team Buddy’s for new joiners, providing regular feedback, working with the team to ensure standards are maintained throughout the shift
Handle complaints in the Lounge in the first instance
Escalate and follow up complaints or shift issues with the Assistant Lounge Manager and/or Lounge Manager
Monitoring and helping achieve standards of hygiene within the lounge including open/close/deep cleaning checklists during each shift
Encourage good Health and Safety practices including identifying potential H&S concerns and recording all Health & Safety issues in line with company policy including informing management of the Lounge
Setting an example to your team by engaging with guests in a professional and welcoming way
Monitor team compliance with the No1's uniform and grooming policy, noting any lateness or absences and raising any issues with attitude or behaviour of team members, issuing Performance Observation Review (POR) as appropriate
During quieter periods, supporting Assistant Lounge Manager and HR team with performance review processes or team training
Oversee end of shift reconciliation and billing (as appropriate)Action any new company updates and/or training in a timely manner
Comply with all policies and procedures as written in the Employment Handbook, SOPs
Always uphold confidentiality of personal customer and team member information and take reasonable precautions to protect the information accessed or used during the shifts in line with UK GDPR regulations

KEY ATTRIBUTES

Ability to supervise a team and make decisions under pressure, escalating where needed
Be a clear and concise communicator
Excellent organizational and time management skills
Prioritization to manage lounge capacity and food & beverage management
Professionalism particularly regarding complaint handling and team supervision
Delivering great service by supporting the team and stepping in to support sections during busy periods

EXPERIENCE REQUIRED

Experience of working in premium hospitality customer service role, with preference given to current No.1 team members
Prior experience supervising, supporting and training teams in a shift environment
Customer complaint resolution experience
Computer literacy or familiar with reception and electronic payment handling is essential
Good command of the English language – written and spoken
Enjoying engaging with customers
An interest in the travel hospitality sector
Speaking additional languages is useful but not essential!

REQUIREMENTS

Due to the nature of working at the airport the below will be required

You will need to have a valid passport
You will need to be authorised to work in the United Kingdom
You will be asked to complete 5 years of employment/education, so living in the UK for the past 5 years is desired
You must have a clean criminal

BENEFITS

Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
5 complimentary lounge visits each year
Enjoy a complimentary staff meal during your shift.
Complimentary staff parking provided at the airport whilst you are on shift
£50 Employee of the Month rewards
£300 Refer a Friend scheme
25% discount for lounge visits for your friends and family
Employee of the Month Reward & Recognition schemes – the chance for your hard work and dedication to be awarded with a £50 voucher every month
24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
Workplace Pension Scheme with Aviva
28 days paid holiday annually
Annual flu jabs

Job Types: Full-time, Permanent

Pay: £15.33 per hour

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
Gym membership
On-site parking
Referral programme
Store discount

Ability to commute/relocate:

London / Gatwick Airport RH6 0NX: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years of Hospitality experience do you have?
Are you able to travel to Gatwick for a 3:30am shift?
How many years of Team management experience do you have?
Have you lived in the UK for the past 5 years?
How do you plan to travel to Gatwick Airport? Public transport or driving?
Do you have a criminal record?

Licence/Certification:

passport (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

airport manager jobs in london gatwick airport

Team Leader | FULL TIME SHIFT PATTERN

Department Manager

Assistant Manager

Contracts Lead

Aircraft Appearance Team Leader

Planning Manager

Aircraft Appearance Team Leader

Social Sustainability Manager

Assistant Manager

Compliance, Ramp Training Manager

Department Manager - Heathrow Airport

Front of House Team Leader

Assistant Manager

Project Manager

Associate Director - Aviation

Associate Director - Airport Civil Engineer

Associate Director – Airport Planning

Lounge Manager

Head Chef

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