Harrow council Work, Jobs in London Ha1 (with Salaries)

Customer Service Advisor
Harrow Council —Harrow
- £34,206 - £35,931 a year
- Customer service
- Microsoft Office
- Organisational skills
3d
Sessional Tutor Adult Learning - Harrow Council
Harrow Council —Harrow
- £32.87 an hour
- Part-time
- Customer service
- English
- Microsoft Office
3d
Pension Assistant
Harrow Council —Harrow
- £29,622 - £30,909 a year
- Microsoft Word
- Microsoft Excel
- Customer service
3d
Assistant Day Service Officer
Harrow Council —Harrow
- £28,029 - £29,205 a year
- No degree
- Communication skills
7d
Data and Applications Engineer- (Apprenticeship)
Harrow Council —Harrow
- £29,622 - £35,931 a year
- Part-time
- Mentoring
- Software development
- Communication skills
10d
Building Control Technical Support Officer
Harrow Council —Harrow
- £34,206 - £35,931 a year
- Administrative experience
Science Technician - Nower Hill High School
Harrow Council —Harrow
- £22,377.25 a year
- Organisational skills
- Communication skills
- School
6d
Pensions Team Leader
Harrow Council —Harrow
- £51,735 - £54,843 a year
- Management
- Supervising experience
- Communication skills
3d
Team Manager - Corporate Parenting
Harrow Council —Harrow
- £54,810 - £62,349 a year
- Analysis skills
- Supervising experience
- No degree
Head of Service (Multi Agency Child Protection Service)
Harrow Council —Harrow
- £91,650 - £98,937 a year
- Leadership
- Communication skills
Environmental Protection Team Leader
Harrow Council —Harrow
- £51,735 - £54,843 a year
- Communication skills
14d
Team Leader - Bedford House
Harrow Council —London
- £39,846 - £41,712 a year
- Care plans
7d
Senior Social Worker – Multi-Agency Safeguarding Hub (MASH)
Harrow Council —Harrow
- £46,563 - £50,691 a year
- Analysis skills
- Communication skills
Social Worker - Adults
Harrow Council —Harrow
- £50,691 a year
- Master's degree
- Bachelor's degree
- No degree
8d
Social Worker - Adults Mental Health (Maternity Cover)
Harrow Council —Harrow
- £50,691 a year
- Master's degree
- Bachelor's degree
- No degree
Housing Occupational Therapist
Harrow Council —Harrow
- £42,414 - £50,691 a year
- Driving
- No degree
- Travel
Occupational Therapist
Harrow Council —Harrow
- £42,414 - £50,691 a year
- Supervising experience
- No degree
- Care plans
Workshop Semi-Skilled / Skilled Technician
Harrow Council —Harrow
- £43,830.60 - £49,892.70 a year
- Overtime
- Communication skills
Senior Occupational Therapist (Autism Specialist Function)
Harrow Council —Harrow
- £51,735 - £54,843 a year

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Customer Service Advisor

Harrow Council -
Harrow

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Job details

Permanent
£34,206 - £35,931 a year
3 days ago

Qualifications

Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Overview:

Join the London Borough of Harrow as a Customer Service Advisor and play a vital role at the heart of our community. As a key member of Access Harrow, you will be the first point of contact for residents, delivering high-quality, professional and compassionate customer service across a range of channels including phone, face-to-face, email, web forms and social media. You will support residents with a wide variety of enquiries spanning general enquiries, housing repairs, council tax, benefits, and community services, aiming to resolve most queries at first contact. This is a rewarding opportunity to make a real difference in people’s lives while contributing to a forward-thinking council that values innovation, collaboration and excellence in service delivery.

About you:

We are looking for an enthusiastic, customer-focused professional who thrives in a fast-paced environment and is passionate about helping others. You will bring excellent communication skills, emotional intelligence, and a proactive approach to problem-solving, enabling you to handle a wide range of enquiries with confidence and care. You will share our values of Working Together, Driving Delivery and Shaping the Future, and will be committed to delivering inclusive, accessible services that meet the needs of Harrow’s diverse communities. If you are motivated by making a positive impact and enjoy working collaboratively while taking ownership of your work, we would love to hear from you.

You will demonstrate:

Excellent verbal and written communication skills, with the ability to provide clear, accurate advice.
Strong customer service experience, ideally within a public sector or high-volume contact environment.
The ability to handle sensitive, emotional or complex situations with empathy and professionalism.
Experience managing enquiries from a wide range of customers, including vulnerable residents.
Exceptional organisational skills and the ability to manage workloads effectively to meet deadlines within a highly pressurised service area.
Sound IT skills, including confidence using Microsoft Office and customer management systems.
The ability and willingness to work both independently and collaboratively as part of a supportive team.
A strong understanding of diversity and inclusion, with the ability to respond to the needs of different communities.
Knowledge of popular council services that includes, waste and recycling, Housing repairs, environmental services, council tax, and other local authority services (or a willingness to learn quickly).
A commitment to maintaining confidentiality, data protection and high standards of information management.

Refine Your Search

harrow council jobs in london ha1

Customer Service Advisor

Sessional Tutor Adult Learning - Harrow Council

Pension Assistant

Assistant Day Service Officer

Data and Applications Engineer- (Apprenticeship)

Building Control Technical Support Officer

Science Technician - Nower Hill High School

Pensions Team Leader

Team Manager - Corporate Parenting

Head of Service (Multi Agency Child Protection Service)

Environmental Protection Team Leader

Team Leader - Bedford House

Senior Social Worker – Multi-Agency Safeguarding Hub (MASH)

Social Worker - Adults

Social Worker - Adults Mental Health (Maternity Cover)

Housing Occupational Therapist

Occupational Therapist

Workshop Semi-Skilled / Skilled Technician

Senior Occupational Therapist (Autism Specialist Function)

I want to receive the latest job alerts for harrow council in london ha1

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