Duty manager Work, Jobs in London Ha9 (with Salaries)

Duty Manager
Virgin Active —London
- £30,285 a year
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
3d
Duty Manager (VA)
Virgin Active —London
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Duty Manager
Zest Leisure Group —London
- £33,000 - £38,000 a year
- Weekend availability
- Sales
- In-person
- Communication skills
- Employee assistance programme
- Gym membership
Duty Manager
Hilton —London
- £30,895 a year
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
Part Time Duty Manager
Zest Leisure Group —London
- £26,500 - £30,000 a year
- Part-time
- Sales
- In-person
- Communication skills
- Employee assistance programme
- Gym membership
Duty Manager
LKQ Corporation —Colliers Wood
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Duty Manager
Andaz Liverpool Street —London
- £35,213 a year
- Full-time
- Hotel
- Organisational skills
- Café
- Employee assistance programme
- Employee discount
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
11d
Duty Manager
Iconic Hotels & Resorts —West London
- Up to £40,000 a year
- Full-time
- Bar
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Duty Manager
NQ64 Arcade Bars —London
- From £37,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Duty Manager
GLL —Enfield
- £36,075 a year
- Full-time
- Management
- Customer service
- Employee discount
10d
General Manager
TRG Concessions - Jones The Grocer Waterloo —London
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
8d
Duty Manager
Millennium Hotel and Resorts UK —London
- £32,000 a year
- 12 hour shift
- Hotel
- Guest services
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Duty Manager
Cote - Kingston —Kingston upon Thames
- Full-time
- Hospitality
- Bar
- Communication skills
- Employee discount
Quick apply
10d
Duty Manager
M Group —London
- Night shift
- Maintenance
- Employee discount
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Duty Manager
Middle Eight —London
- £35,995.44 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
2d

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Duty Manager

Virgin Active -
London

Apply Now

Job details

Full-time
£30,285 a year

Benefits

Annual leave
Discounted or free food
Company pension
Employee discount

Qualifications

Hospitality
Communication skills

Full job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Duty Manager to join our Club teams, to provide an elite service to all our club members and any visiting prospects.

As Duty Manager, you are Virgin Active’s champion of unreasonable hospitality. You transform everyday club visits into unforgettable moments, sparking joy, loyalty, and referrals. With creativity, empathy, and storytelling, you coach and inspire colleagues to create extraordinary experiences that turn the club into a community.

The Role

Oversee the smooth running of the club during assigned shifts, ensuring all departments are aligned and executing service priorities.
Complete all opening/closing procedures, including safety checks, presentation walks, and handover documentation.
Act as the first responder for all emergency and EAP incidents, ensuring calm, compliant, and effective management of any safety or operational issue.
Maintain real-time oversight of club standards — cleanliness, atmosphere, music, temperature, equipment readiness — escalating issues to Facilities and GM as needed.
Lead delivery of daily “Memorable Moments,” coaching Hosts and frontline teams to spot
opportunities and execute hospitality gestures confidently.
Capture and share all hospitality wins, service recoveries, and best-practice examples in the Hospitality Tracker for review with the EM and GM.
Provide operational support during peak periods, ensuring member flow, class transitions, reception coverage, and general service delivery run seamlessly.
Anticipate what members need before they even say it, then deliver thoughtful, personalised gestures that leave them smiling.
Lead “Hum, Sing, Shout” activations that surprise, delight, and create memories worth sharing.
Celebrate milestones, first visits, 100th workouts, birthdays, in ways that feel real, heartfelt, and unforgettable.
Coach colleagues to spot opportunities for extraordinary hospitality and give them the courage to act.
Experiment with new ideas, activations, and pop-ups that make Virgin Active feel like nowhere else.
Capture and share memorable moments on social media, showcasing the culture of unreasonable hospitality and amplifying the member experience.

What we need from you

A natural storyteller who can turn small details into big emotions.
Previous experience of working in a customer centric role.
Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
Emotional intelligence in spades: empathy, compassion, and connection come naturally to you.
Good communication skills.
Flexibility to work across Virgin Active’s shifts, activations, and events.

Our Perks

30 days (including bank holidays) annual leave – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructor

Apply Now

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