Passenger experience manager heathrow Work, Jobs in London Heathrow Airport (with Salaries)

International Passenger Survey Interviewer - Heathrow
Office for National Statistics —London Heathrow Airport
- £18,937 a year
- 8 hour shift
- Customer service
- Presentation skills
- Communication skills
5d
Guest Services Officer at Terminal 2D, London Heathrow Airport
Plaza Premium Group —Hounslow
- £12.72 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
2h
Brand Activation and Experience Manager
ABM UK —Hounslow
- Full-time
- Project management
- Organisational skills
- Communication skills
Quick apply
Lounge Host/Hostess / Waiter / Waitress
Plaza Premium Lounge (UK) Ltd —London Heathrow Terminal 2
- £12.72 an hour
- Full-time
- Serving
- Hospitality
- English
Quick apply
2h
Service Advisor
Rygor Auto —Heathrow
- Up to £36,000 a year
- Full-time
- Customer service
- Health & wellbeing programme
- Annual leave
Head of Finance
ABM UK —Heathrow
- £65,000 - £90,000 a year
- Full-time
- Analysis skills
- Contracts
- Leadership
- Employee discount
Quick apply
2d
Lounge Senior Supervisor
DO & CO Airline Catering —Hounslow
- Weekend availability
- English
- Communication skills
- Referral programme
Quick apply
Procurement Manager - FTC 12 Months
Worldwide Flight Services —Heathrow
- Full-time
- Negotiation
Quick apply
Employee Relations Specialist
Heathrow —London
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Work from home
Parts Telesales Executive
Rygor Auto —Heathrow
- £34,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Sustainable Travel Manager
Heathrow —London
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Work from home
11d
Commercial Project Manager
Heathrow —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Work from home
12d
Passenger Car Technician (Mercedes-Benz)
Rygor Auto —Heathrow
- Overtime
- Maintenance
- Automotive diagnostics
- Health & wellbeing programme
- Annual leave
Organisational Effectiveness Manager
Heathrow —London
- Full-time
- IT
- Business
Travel Retail Beauty Advisor London Heathrow Terminal 4 (40 Hours)
l'Oréal —London
- Weekend availability
- Sales
- Travel
- Employee discount
Quick apply
Manager, Mergers & Acquisitions
Worldwide Flight Services —London
- Full-time
- Remote
- Bachelor's degree
- Business
- Accounting
Quick apply
Associate Director – Airport Planning
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Business development
- Travel
- Leadership
Energy and Utilities Senior Category Manager
Heathrow —London
- Full-time
- Hybrid work
- Contracts
- Leadership
- Annual leave
- Work from home
4d
Airport Journeys Lead – Border Product Development
Heathrow —London
- Full-time
- Hybrid work
- Annual leave
- Work from home
5d
Giorgio Armani and Designer Fragrances Beauty Advisor, Heathrow Terminal 3 (40 Hours)
l'Oréal —London
- Weekend availability
- Sales
- Travel
- Employee discount
Quick apply

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passenger experience manager heathrow jobs near london heathrow airport

International Passenger Survey Interviewer - Heathrow

Office for National Statistics -
London Heathrow Airport

Apply Now

Job details

Permanent | Part-time
£18,937 a year
5 days ago

Benefits

Company pension

Qualifications

Customer service
Presentation skills
Communication skills

Full job description

Details

Reference number

469857

Salary

£18,937

This is the actual pro-rata salary for 1248 hours per annum, based on the full-time equivalent (FTE) 1924 hours per annum salary rate of £29,195

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Assistant

International Passenger Survey Interviewer

Contract type

Permanent

Business area

Social survey collection

Type of role

Social Survey Interviewer

Working pattern

Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

You will be based at Heathrow Airport , and this will be regarded as your normal place of work (your base site). There are no residual sites for Heathrow .

About the job

Job summary

The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Social Surveys Directorate (SSD) is the largest Directorate in ONS, comprising 2000 colleagues, including the field communities, split across six divisions:

Social Surveys Field Collection (SSFC)

Social Surveys Telephone and Ports Collection (SSTPC)

Social Surveys Research and Production (SSRP)

Social Surveys Strategy, Research and Innovation (SSRI)

Social Surveys Transformation (SST)

Social Surveys Central Division (SSCD)

The post sits within Social Surveys Telephone and Ports Collection (SSTPC) division which encompasses the International Passenger Survey community, who are based at airports, seaports, and international train stations across the UK, and the Telephone Operations community, which is based within our HQ offices. This International Passenger Survey Interviewer role will see you being part of a continuous survey that started in 1961 and is based at all major sea, air and international rail terminals within the United Kingdom.

In this vital role, you'll be at the frontline of data collection, conducting interviews with departing passengers to gather essential information for the International Passenger Survey. This survey provides critical insights into travel patterns, tourism spending, and migration flows that directly influence government policy and economic planning. At ONS, we're committed to creating an inclusive workplace where diverse perspectives strengthen our work. Your contribution will help produce the official statistics that guide important decisions affecting millions of lives across the UK, making this a truly meaningful career opportunity.

Thinking about applying? Get an inside look at the role, the team, and the impact you could make by watching our short video : Is This Role for You? Working as International Passenger Survey Interviewer at the ONS

Job description

The International Passenger Survey Interviewer position sits within ONS's Survey and Field Operations directorate, playing a crucial role in collecting data that underpins some of the UK's most important economic and social statistics.

This role directly supports the International Passenger Survey, one of ONS's flagship data collection operations that provides essential information on overseas travel, tourism expenditure, and migration patterns.

Working from the Heathrow Airport , you'll be part of a national network of interviewers who ensure comprehensive coverage of the UK's major departure points. The data you collect feeds into official statistics used by government departments, businesses, and researchers to understand travel trends and their economic impact.

The role offers exposure to diverse operational environments and the opportunity to develop skills in data collection, customer service, and digital systems. This position provides a foundation for career development within the organization's survey operations, with opportunities to progress within the field workforce.

You will be based at Heathrow Airport , and this will be regarded as your normal place of work (your base site).

IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts.

All shifts are based at Heathrow Airport. You need to be aware that you will work on a rota basis and that you will need to be available to sign in at workstation as early as 05:30 (AM shifts) and stay until as late as 23.00 (PM). Heathrow operates with a mixture of morning, afternoon and evening.

Shift lengths are normally 8 hours in length. As is normal with the IPS Interviewer positions, any contract awarded will include the requirement to work weekends. You will be expected to work three weekends out of four each month.

Responsibilities :

Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.
Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.
Be punctual, ensuring shift start times are met.
Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection.
Collect and transmit high quality data within agreed timeframe and following agreed protocols.
Be proficient in the digital technology and corporate systems required for your role. · Take responsibility for your breaks, ensuring data collection is not compromised.
Complete the administrative tasks required for your role as detailed.
Buddy new interviewers as required, helping them settle into the environment and reach required standards.
Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.
Provide constructive feedback to your managers to help the operation and structure perform more efficiently.

Person specification

Essential Criteria:

Strong interpersonal and communication skills with the ability to engage professionally with diverse members of the public.
Demonstrated ability to follow detailed instructions and record information accurately.
Self-motivated and disciplined approach to independent working in a public-facing environment.
Proficient in the use of tablets and smartphone as these will be used within your work.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Working Together

Benefits

Alongside your salary of £18,937, Office for National Statistics contributes £5,486 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Background Checks

This role requires you to obtain an Airside ID security pass from the Security ID Unit at your base site, as well as from any residual sites you may be required to work at. An Identity Pass must be approved before employment can begin, and the process can take several weeks to complete.

If your application progresses, you will be required to provide a full and continuous five‑year employment history, including:

Details of all previous roles
Explanations for any gaps of 28 days or more
Referee contact details to verify each period of employment or inactivity
A Certificate of Good Conductfrom any country in which you have lived for more than six monthswithin the last five years
Further information on these requirements is provided in the Candidate Pack.

Please note that unconditional appointment to this post can only be made once all security and employment‑history vetting checks

have been successfully completed and the relevant port/airport Security ID Unit has approved your Identity Pass.

These passes are issued by third parties, and if an application is declined, you may be unable to take up employment with ONS in this role.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Applicant Support

Number of Stages: 2 stage process

Stage 1: Application

Stage 2: Interview

Stage 1 Application

The assessment process at the application stage will be based on your personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, it states the maximum wordcount allowed, which should not be exceeded. Where it is a requirement to make a personal statement, you should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.

Stage 2 Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.

Interviews may be in person or via Microsoft Teams.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

The Sift will be conducted from 23/07/2025

Interviews will be conducted from 06/08/2026

For the full terms and conditions of the post, please see attachment.

Training requirements -

Your first week of employment will be based at your designated base site or an associated residual site if required. You will then be required to complete an IPS Interviewer Training course in your second week. This is usually a five day residential course, held at the ONS office in Titchfield Hampshire, depending on the business requirement. Travel and accommodation costs for the residential training course are covered by ONS.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Field Recruitment
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information