Job Purpose
Providing dependable and reliable security solutions across multiple roles within a latest Flagship development. The officer must be adaptable to changes in duties and environments whilst the site transitions from its construction phase toward a fully functioning multi-tenanted site.
Key Responsibilities
Maintain a high security awareness at all times! This is your primary focus first and foremost. Potential threats occur in areas beyond the immediate perimeter of the premises.
Deliver a pleasant, welcoming and positive experience at all times - The kind you would like to receive as a visitor to a new premises.
Anticipate clients' needs/problems before they arise and either offer a solution or escalate the issue to your Duty Manager in a timely manner.
Reception duties and Foyer Management of all visitors and guests whilst providing a visual presence around the reception area away from the main desk.
Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible.
Proficient use of relevant communications equipment in order to liaise with the security/ building management teams and wider tenants and visitors.
Issue visitor passes using agreed processes and procedures by utilising provided systems.
Ensuring all Health & Safety policies are adhered to.
Ensuring that no un-authorised persons are permitted in prohibited areas.
Confidence in the 'Power of Hello' and challenging persons you are unaware of and ensuring they are approached in a timely manner
Lift management and directing of deliveries.
Maintaining an accurate record of any incidents that occur.
Proficient in all site equipment including (but not limited to) Patrol devices, radios, Body Worn Cameras, tablets, Workstations, CCTV devices, and Access control - If unsure at any time, they seek an expert user and they ask for refresher training.
Ensure all landlord contractor access is pre-authorised and in accordance with risk assessment/permit to work conditions.
Complete incident reports to a high standard and ensure these are submitted within 2 hours of the occurrence.
Oversee and manage any emergency evacuations, including a safe and secure re-occupation which includes verification of identification credentials.
Undertake patrols and inspections in accordance with management instructions, including the reporting of leaks, damages or any security vulnerabilities.
Assist Building Management to oversee access arrangements for occupier fit-outs and ensure they adhere to site rules and procedures.
Ensure the reception area remains clean and tidy providing a safe environment for all visitors, and report any spillages or issues quickly.
Complete a detailed handover at the end of each shift to the officer relieving you. You are not to leave your post without a fully briefed relief in place, nor down-man site to unsafe personnel levels without express permission.
Keeping conversations with service partners brief and work-related.
Personal devices, items or equipment are not permitted for use or storage in client facing areas.
Maintain a proactive, 'can do' approach to tasks. Dynamism should be embraced, not feared.
Completes any routine eLearning or scheduled training in a timely manner and doesn't wait to be told.
Key Traits
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
Treats working areas and break areas with respect and tidies up after themselves.
Reliable and willing to work extra duties time if required and available.
Excellent interpersonal skills and the ability to interact with people at all levels.
Operates with confidence.
Ability to work independently using their own initiative.
Look for opportunities to enhance the client/visitor experience if it becomes available.
Clear, concise and confident communication skills which are customer service orientated with an eye for detail
Ability to apply sense to problems to make logical decisions.
Have an acute sense of security awareness around their duty, but also off duty to and from work in the surrounds of the building area
Maintain and practice a high degree of confidentiality at all times.
Is accountable and wants to learn from any mistakes.
Confidence to suggest improvements or better ways of working.
Reports any lateness or sickness in a timely manner and ahead of their duty. This includes feeling unwell on duty - You are to report any issues immediately should you feel unwell to your Duty Manager.
If they do not understand the reason a task is done, seek out the reasons - there will be one!
Maintains uniform to a clean and fresh standard, including own personal hygiene.
If unsure of any duty, process, or procedure they seek out the Duty Manager and asks to be trained or reminded.
The standards you witness and do not address are the standards you accept.
