Customer insights analyst Work, Jobs in London Se17 (with Salaries)

Service Analyst - Reporting & Insights
Elexon —London
- £46,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Junior Customer Insight Analyst
Abel & Cole —Putney
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Communication skills
- Employee discount
Quick apply
4d
Sustainability Analyst (Communications & Customer Insights)
Aggreko —London
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Market Research & Data Analyst, Reuters Insights
Thomson Reuters —London
- Full-time
- Hybrid work
- IT
- AI
- Communication skills
Research Analyst, Customer & Market Insights
Conservatorium Hotel —London
- Full-time
- Analysis skills
- IT
- AI
- Health & wellbeing programme
4d
Insights Analyst
NielsenIQ —London
- £32,000 - £39,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee assistance programme
Quick apply
23h
Project Manager
Clarion Insight —London
- Hybrid work
- Project management
- JavaScript
- Agile
- Annual leave
Senior Shopper Insights Analyst (9-month Fixed-Term Contract)
Mondelēz International —Uxbridge
- Temporary
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
- Free parking
- Work from home
Graduate Programme 2027: Data Scientist and Analyst
Revolut —London
- £10,800 a month
- Full-time
- Hybrid work
- English
- SQL
- Maths
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
Business Analyst
Roke —Woking
- Full-time
- Agile
Analyst, EMEA Customer Research - A&F Co.
Abercrombie & Fitch Co. —London
- Microsoft Powerpoint
- Microsoft Office
- Bachelor's degree
- Store discount
- Annual leave
Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
IT Service Desk Analyst
British Transport Police —London
- £35,754.47 - £41,889.52 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Gym membership
Quick apply
19h
Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)
AWS EMEA SARL (UK Branch) —London
- Full-time
- Microsoft Excel
- Sales
- Salesforce
Associate Product Support Analyst
Xelix —London
- £35,000 - £44,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
12d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
Product Business Analyst
Eeze —London
- Hybrid work
- English
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
13d
Business Analyst
Roke Manor Research Limited —Woking
- Agile

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Service Analyst - Reporting & Insights

Elexon -
London

Apply Now

Job details

£46,000 a year
5 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Customer service
English
Microsoft Office
SQL
Presentation skills
ITIL
Organisational skills
Data visualisation
Communication skills

Full job description

We have an exciting opportunity for a Service Analyst (Grade 9) to join our Reporting & Insights team on a permanent basis. This role is central to supporting the delivery of reporting and insight services that enable customers and stakeholders to access trusted operational data and information across the Balancing and Settlement Code (BSC).

You'll play a key role in delivering high-quality customer support, maintaining operational excellence and helping to continuously improve reporting services. Working closely with colleagues, customers and industry stakeholders, you'll help ensure reporting services are delivered accurately, customer queries are resolved efficiently, and valuable operational insights support the evolving electricity market and the transition to Net Zero.

What you'll do:

As a Service Analyst, you'll support the day-to-day delivery of Reporting & Insights services, ensuring customers receive an excellent service while helping improve operational processes and reporting capabilities.

Provide advice, guidance and support to customers, helping them understand and use Elexon's Reporting & Insights services.
Develop your expertise as a Subject Matter Expert (SME) in your assigned products, services and the Balancing and Settlement Code (BSC).
Monitor operational performance, reporting outputs and service risks, identifying issues, investigating root causes and supporting timely resolution.
Develop and follow operational procedures, ensuring reporting services are delivered accurately and in line with business rules and obligations.
Produce analysis, reports and recommendations that support operational decision-making and continuous service improvement.
Support the validation, maintenance and quality of operational and reporting data.
Assist with the delivery of service enhancements, including testing, implementation and business readiness activities.
Build strong relationships with colleagues, customers and external stakeholders to support excellent service delivery.
Resolve customer queries and provide a high standard of customer service across all interactions.
Develop and maintain knowledge articles, operational documentation and training materials, helping customers make the most of Reporting & Insights services.
Identify opportunities for continuous improvement, helping enhance reporting processes, increase self-service and improve the overall customer experience.

What you'll bring:

We're looking for someone who enjoys analysing information, solving problems and delivering an excellent customer experience in a fast-paced operational environment.

Excellent customer service and stakeholder management skills, with the ability to build positive working relationships.
Strong organisational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
An analytical mindset with an interest in reporting, operational performance and data-driven decision making.
The ability to explain complex technical or regulatory information in plain English to different audiences.
A proactive approach, taking ownership of work and seeing tasks through to completion.
Strong written and verbal communication skills.
Experience using Microsoft Office, particularly Excel, Word and PowerPoint.
A collaborative approach with a willingness to learn new products, systems and industry knowledge.

Desirable experience:

Knowledge of the GB electricity market and the Balancing and Settlement Code (BSC).
Experience working with operational reporting, business data or customer insight.
Familiarity with SQL, Power BI or other reporting and data visualisation tools.
Experience presenting information or analysis to customers or stakeholder groups.
Experience producing operational procedures, guidance or knowledge management content.
Knowledge of ITIL or service management principles.

What's in it for you:

£46,000 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

customer insights analyst jobs in london se17

Service Analyst - Reporting & Insights

Junior Customer Insight Analyst

Sustainability Analyst (Communications & Customer Insights)

Market Research & Data Analyst, Reuters Insights

Research Analyst, Customer & Market Insights

Insights Analyst

Project Manager

Senior Shopper Insights Analyst (9-month Fixed-Term Contract)

Graduate Programme 2027: Data Scientist and Analyst

Lead Analyst, Customer Service Analytics

Business Analyst

Analyst, EMEA Customer Research - A&F Co.

Service Lead, Settlement and Insights

IT Service Desk Analyst

Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)

Associate Product Support Analyst

Analyst – Desktop Support

Product Business Analyst

Application Support Analyst

Business Analyst

I want to receive the latest job alerts for customer insights analyst in london se17

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