Senior facility manager Work, Jobs in Long Sutton, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Senior Programme Manager
QinetiQ —Farnborough
- Full-time
- Employee discount
(Senior) Property Manager / Location Manager (f/m/d)
Siemens Healthineers —Camberley
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Annual leave
3d
Training Operations Manager
Venture Security —Andover
- £39,000 a year
- Full-time
- Human resources
- In-person
- Teaching
- Annual leave
Quick apply
10d
School Administration Manager
The Green Room Foundation Ltd —Bordon
- From £34,000 a year
- Full-time
- Organisational skills
- IT
- Leadership
- Free parking
- Annual leave
Quick apply
Senior Project Manager
Landmarc Support Services —Liss
- £59,800 - £65,955 a year
- Microsoft Excel
- Project management
- Driving
- Annual leave
- Employee discount
10d
Senior Lab Operations Manager
QinetiQ —Farnborough
- Full-time
- Management
- Engineering
- Laboratory experience
- Employee discount
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Management
- Microsoft Office
- Mentoring
Senior Specialist, People Partner – Production and Operations
McLaren Racing —Woking
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Human resources
- Life insurance
Quick apply
Senior Commercial Manager - Healthcare + PFI
ISS Facility Services —Weybridge
- Travel
- Leadership
- Negotiation
Key Account Director - FM Services
Samsic UK —Reading
- £80,000 - £145,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Senior E-Commerce Sales Manager
Procter & Gamble —Weybridge
- Full-time
- Sales
- Organisational skills
- Leadership
- Free parking
- Employee stock ownership plan
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
11d
Asset Care Manager
NewPrinces Group —Long Sutton
- Care plans
- Annual leave
- Life insurance
Senior Estates & Facilities Manager
Montu UK —Winnersh
- Full-time
- Travel
- Contracts
- Communication skills
Senior Operations Manager
The Green Room Foundation Ltd —Windsor
- From £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Travel
- Annual leave
- Life insurance
Quick apply
Senior HSE Manager
Emcor —Theale
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
13d
Senior National Account Manager
Bayer —Reading
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Retail management
- Negotiation
- Annual leave
- Employee discount
5d
Engineering Manager
NewPrinces Group —Long Sutton
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply

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senior facility manager jobs near long sutton, ham

Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

senior facility manager jobs in long sutton, ham

Customer Operational Delivery Manager

Senior Programme Manager

(Senior) Property Manager / Location Manager (f/m/d)

Training Operations Manager

School Administration Manager

Senior Project Manager

Senior Lab Operations Manager

Senior HSSE Manager

Senior Specialist, People Partner – Production and Operations

Senior Commercial Manager - Healthcare + PFI

Key Account Director - FM Services

Senior E-Commerce Sales Manager

Regional Operations Manager

Asset Care Manager

Senior Estates & Facilities Manager

Senior Operations Manager

Senior HSE Manager

Senior National Account Manager

Engineering Manager

Key Account Manager

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