Customer service technician Work, Jobs in Long Whatton, Lec (with Salaries)

Customer Services Support Technician
Secure Retail Ltd —Coalville
- From £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
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- £30,000 - £35,000 a year
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Customer Services Support Technician

Secure Retail Ltd -
Coalville

Quick apply

Job details

Full-time
From £26,000 a year
9 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

We are looking for a Customer Services Technician to join our growing team. This is an excellent opportunity for an individual who enjoys problem-solving, customer interaction, and working within a fast-paced, hands on technology environment.

At Smart Payment Technologies, we deliver complete, innovative, and tailored payment solutions that help businesses thrive in a rapidly evolving payments landscape. By combining industry-leading security standards with the latest payment technologies, we empower our customers to adapt, grow, and stay ahead of the competition.

The Role

As a Customer Services Support Technician, you will play a key role in supporting our customers working closely with our Sales and Services teams processing, testing, and configuration of returned payment devices.

Key Responsibilities

CUSTOMER RETURNS AND DEVICE MANAGEMENT

Process customer return requests and ensure all documentation is completed accurately.
Conduct triage and analysis of returned devices.
Manage supplier returns and repair processes.
Load and update software on repaired devices.
Configure and test devices according to customer requirements.
Process customer and supplier invoices.

TECHNICAL SUPPORT

Respond to customer enquiries via phone and email.
Diagnose and resolve technical and product-related issues.
Log, manage, and track support requests through the ticketing system.

About You

Skills & Experience

Excellent written and verbal communication skills.
Good customer service experience.
Proficient in Microsoft Office applications.
Analytical mindset with a methodical approach to problem-solving.
Ability to manage multiple tasks and priorities effectively.

Personal Attributes

Team player with a collaborative approach.
Able to work effectively under pressure in a busy environment.
Adaptable and flexible to meet changing business needs.
Strong attention to detail and accuracy.
Reliable, organised, and professional.

What We Offer

25 days annual leave plus Bank Holidays.
Company bonus scheme (subject to satisfactory completion of a three-month review period).
Private Health Insurance.
Generous company pension scheme.
On-site gymnasium.
A supportive and collaborative working environment within a growing technology business.

Additional Information

Successful candidates will be required to undergo a DBS (criminal record) check and credit check as part of the employment screening process.

Standard working hours are 9:00am – 5:00pm, Monday to Friday, with a 30-minute unpaid lunch break. Flexibility is required as occasional evening and weekend working may be necessary to support business requirements.

Quick apply

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customer service technician jobs in long whatton, lec

Customer Services Support Technician

Mobile Cold Store Fitter

HGV Fleet Maintenance Controller - 12 Months Contract