Helpdesk technician Work, Jobs in Long Whatton, Lec (with Salaries)

IT Support Technician
Hydrajaws Limited —Tamworth
- £25,000 - £26,000 a year
- Full-time
- Customer service
- ERP systems
- Windows
- Free parking
Quick apply
3d
IT Support Technician
British Association for Counselling & Psychotherapy —Lutterworth
- £33,237 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- SharePoint
12d
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
ICT Field Technician (Fixed Term Contract)
Blessed Robert Sutton Catholic Voluntary Academy —Burton-On-Trent
- £28,142 - £31,022 a year
- Weekend availability
- Travel
- School
- Employee assistance programme
1d
Site Technician
BAM UK & Ireland —Leicester
- £13.50 an hour
- Monday to Friday
- Maintenance
- Driving
- IT
Mobile Technical Operative - Fabric
Equans —Leicester
- £28,500 a year
- Overtime
- Carpentry
- Maintenance
- Annual leave
- Employee assistance programme
Multi-Skilled Maintenance Technician (Electrical)
Nottinghamshire Healthcare NHS Foundation Trust —Nottingham
- £28,392 - £31,157 a year
- Overtime
- Maintenance
- Electrical experience
6d

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IT Support Technician

Hydrajaws Limited
Tamworth

Quick apply

Job details

Full-time
£25,000 - £26,000 a year
3 days ago

Benefits

Free parking
On-site parking

Qualifications

Customer service
ERP systems
Business processes
Windows
IT support
User acceptance testing
Software testing
NVQ
Application support
Cybersecurity
BTEC
Communication skills
Help desk

Full job description

About the Role

We're looking for an enthusiastic and customer-focused IT Support Technician

You'll provide first-line technical support for our business applications, internal IT systems, and end users while working alongside our Digital Product Manager and software development partners to continually improve our technology solutions.

This role is ideal for someone with experience in IT support or application support who enjoys solving problems, helping users, and developing their technical skills.

What You'll Be Doing

Deliver first-line technical support via phone, email and Microsoft Teams.
Support users of our business applications and digital products.
Diagnose and resolve software and hardware issues.
Escalate complex application issues to software developers or third-party suppliers.
Support internal staff with business systems, IT equipment and user accounts.
Assist the Digital Product Manager with software and hardware projects.
Deliver user training and product demonstrations both remotely and in person.
Test software updates, new features and bug fixes before release.
Assist with onboarding and IT setup for new employees.
Promote cyber security best practices and support internal cyber security awareness initiatives.
Work collaboratively to improve business processes and user experience.

What We're Looking For

Essential

2-3 years' experience in an IT Support, Helpdesk, Service Desk or Application Support role.
Excellent troubleshooting and problem-solving skills.
Strong customer service and communication skills.
Good knowledge of Microsoft Windows and Microsoft 365 applications.
Basic understanding of networking and business applications.
Microsoft Fundamentals certification (MS-900, AZ-900 or SC-900) or willingness to achieve one.
IT Level 3 qualification (NVQ, BTEC or equivalent).
Ability to prioritise workload and work independently.

Desirable

Experience carrying out software testing (UAT).
Experience using Microsoft Teams for remote support.
Knowledge of cyber security best practices.
Experience creating user documentation and knowledge base articles.
ERP Systems

What We Offer

Competitive salary.
Structured career progression.
Support to achieve Microsoft certifications and Level 4 IT qualifications.
Ongoing technical training and development.
Friendly, supportive working environment.
Opportunity to work with modern business applications and digital technologies.

Pay: £25,000.00-£26,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk technician jobs in long whatton, lec

IT Support Technician

IT Support Technician

IT Helpdesk Technician

IT Service Desk Technician

ICT Field Technician (Fixed Term Contract)

Site Technician

Mobile Technical Operative - Fabric

Multi-Skilled Maintenance Technician (Electrical)

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