Quality assurance associate Work, Jobs in Longbridge, Wmd (with Salaries)

Customer Success Associate
Indra Renewable Technologies —Malvern
- £26,227.50 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
8d
Marcus by Goldman Sachs, Quality Assurance Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Associate
Ridge & Partners LLP —Birmingham
- Full-time
- Business development
- Project management
- Presentation skills
4h
Internal Audit, Business Audit, Associate Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Accounting
- Communication skills
- Employee assistance programme
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Solihull
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
ServiceNow Platform Administrator
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
6d
Pensions Administration Consultant
Hymans Robertson LLP —Birmingham
- £37,000 - £51,000 a year
- Full-time
- Hybrid work
Quick apply
Senior Clerk of Works
Edge —Birmingham
- £50,000 - £60,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Travel
- Free parking
- Life insurance
Quick apply
7d
Student Coach - Birmingham - 14 Month FTC
EY —Birmingham
- Hybrid work
- Organisational skills
- Communication skills
Multi Skilled Technician
Mondelēz International —Birmingham
- 12 hour shift
- Maintenance
- Communication skills
- Mechanical knowledge
Principal or Associate, Air Quality Consultant
WSP —Birmingham
- Part-time
- Hybrid work
- Data analysis skills
- Supervising experience
- Project management
- Flexitime
- Work from home
Team Leader
Sweet Life —Birmingham
- Full-time
- Hospitality
- Customer service
- Basic maths
- Employee discount
Quick apply
11d
Property Management Surveyor - Associate
Savills —Birmingham
- Annual leave
Internal Audit, Transaction Banking Technology Audit, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
- Employee assistance programme
Associate Engineer
Kier Group —Birmingham
- Full-time
- Engineering
Associate Director
M·E·L Research —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- Annual leave
- Employee discount
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Associate Director- Infrastructure Town Planning
Arup —Birmingham
- Leadership

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Customer Success Associate

Indra Renewable Technologies -
Malvern

Quick apply

Job details

Full-time
£26,227.50 a year
8 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Quality management
ISO 9001
Microsoft Office
Administrative experience
Zendesk
Organisational skills
Communication skills

Full job description

Join Indra – A leader in smart EV charging and sustainable energy technology.

This is a fixed-term contract position based in Malvern, Worcestershire, operating on a hybrid working pattern of 3 days per week in the office and 2 days per week working from home.

Founded in 2013 and based in Malvern, Indra designs, engineers, and manufactures pioneering smart
charging solutions for electric vehicles. With patented technology, Indra offers high-quality, reliable, and
easy-to-install EV chargers. Already in use in homes and commercial locations worldwide our innovative
products benefit customers while supporting grid efficiency and sustainability, including the first viable bi-directional Vehicle-to-Grid (V2G) charger.

We are committed to building tomorrow’s sustainable energy ecosystem by integrating vehicles, homes, and the grid.

Join us and help shape the future of EV charging and sustainable energy.

At Indra, we value diversity, equity, and inclusion, recognising that varied perspectives foster innovation and drive our mission to create a smarter, greener future for all.

We strive to create an environment where everyone feels comfortable and empowered to be their authentic selves. In support of this we raise awareness, share valuable information, and promote Equality, Diversity, and Inclusion (ED&I) efforts within our company and community.

We are proud to be a Disability Confident Employer. If you have any accessibility requirements, please let us know at any stage of the hiring process, and we will do our best to support you.

Benefits available to Indra’s employees include:

5% matched Pension
25 days annual holiday allowance in addition to bank holidays
1 day annual volunteering leave
Team building events
Employee referral reward scheme
Long service reward scheme
Performance based bonus
Health Insurance, including an Employee Assistance Programme
Premium Life Assurance
Access to Perkbox*
Eyecare vouchers
Monthly wellbeing allowance*
Enhanced Maternity/Paternity pay
On-site Mental Health First Aider
Octopus Salary Sacrifice Electric Vehicle scheme*
*Available to employees who have completed their successful probation period.
The company reserves the right to change these benefits at any time.

Key Responsibilities

Customer Interaction:

Champion a customer-first mindset by consistently delivering empathetic, solution-oriented service.
Respond to incoming support calls and emails in a professional and personable manner.
Capture all required information during phone calls within the CRM system.
Respond to incoming support calls and emails, maintaining clear and professional communication with drivers and installers ensuring they feel supported and informed regarding the service they require.
Follow the scripts and processes in place to maintain consistency and high-quality standards.
Accurately document all interactions and solutions in the CRM system for future reference.
Ensure follow up communication with customers to confirm resolution and satisfaction.
Actively seek customer feedback.

Driver Assistance:

Provide timely and effective support to drivers, addressing their inquiries and resolving issues.
Guide drivers through troubleshooting steps for common problems and escalate complex or high
priority issues to the appropriate team.

Product Installation Support:

Provide in-depth triage for on-site engineers during product installations.
Refer complex technical questions to 2nd line support for further action or triage when
appropriate.

Ticket Management:

Raise, triage, and respond to customer support tickets in line with the processes outlined.
Manage support tickets, ensuring all issues are logged, tracked, and resolved within the agreed
SLAs.
Raise site visit requests as needed following relevant processes.

Team Collaboration:

Work independently and as part of a team to achieve personal, team, and business objectives.
Engage in ongoing training programmes to stay current with product updates, support tools, and
customer service best practices.
Support onboarding and mentoring of new team members to ensure consistent service delivery.
Contribute ideas and feedback to help shape a more customer-centric organisation.

Service Level Agreements (SLAs):

Adhere to customer call and ticket SLAs.
Ensure you have a ticket Right First Time rate of 90%.
Answer 20% of incoming calls with no more than 10% of total incoming calls dropped.
To Take a minimum of 6 tickets from the support inbox
Maintain personal and team SLAs to ensure high-quality support.

Key Competencies:

Problem-Solving: Quickly assimilate information, identify issues, problem-solve, and present
conclusions clearly.
Communication: Exhibit clear and effective written and verbal communication skills.
Technical Proficiency:
- Proficient in MS Office, particularly Excel and Word.
- Experience with Zendesk or similar CRM systems is desirable.
Time Management: Demonstrate excellent time-keeping and the ability to prioritise and manage
workload.
Teamwork: Work effectively within a team environment and independently without supervision.
Adaptability:
- Thrive in a fast-paced environment, handling multiple inquiries simultaneously.
- Multi-task and navigate ticket systems while communicating with customers/installers.
Performance: Perform within and meet SLAs.
Resilience: Remain calm and effective under pressure.
Empathy: Caring for the customer and installer issues, helping to resolve them in a compassionate
manner.

Desirable Skills:

Previous experience in a customer service or administrative role is advantageous.
Strong organisational skills and an analytical approach to problem-solving.
Understanding of manufacturing operations and electronic engineering is advantageous.
Experience working within an ISO 9001 Quality Management System is desirable.

Quick apply

Refine Your Search

quality assurance associate jobs in longbridge, wmd

Customer Success Associate

Marcus by Goldman Sachs, Quality Assurance Manager, Associate, Birmingham

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Associate

Internal Audit, Business Audit, Associate Birmingham

Associate Product Manager - Accounting, Taxation & Payments

ServiceNow Platform Administrator

Pensions Administration Consultant

Senior Clerk of Works

Student Coach - Birmingham - 14 Month FTC

Multi Skilled Technician

Principal or Associate, Air Quality Consultant

Team Leader

Property Management Surveyor - Associate

Internal Audit, Transaction Banking Technology Audit, Associate, Birmingham

Associate Engineer

Associate Director

Retail Sales Advisor - Coventry

Associate Director- Infrastructure Town Planning

I want to receive the latest job alerts for quality assurance associate in longbridge, wmd

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