CCTV Operator / Key Holder
Job Overview
We are looking for a reliable, professional, and motivated CCTV Operator / Key Holder to join our team.
As a CCTV Operator / Key Holder, you will help maintain a safe and secure environment by monitoring CCTV systems, responding to incidents, communicating with clients and visitors, and following company procedures at all times.
Key Responsibilities
- Monitor CCTV systems and report any suspicious or unusual activity.
- Answer telephone calls from clients, visitors, and authorised personnel in a professional and courteous manner.
- Record, log, and escalate incidents when required.
- Complete accurate incident reports and daily records.
- Carry out key holder duties, including responding to alarm activations and opening or securing premises where authorised.
- Follow company CCTV operating procedures and security policies.
- Work closely with colleagues, clients, and emergency services when necessary.
- Maintain confidentiality of all information obtained during your duties.
- Ensure all records are accurate, factual, and completed in a timely manner.
- Report equipment faults or security concerns promptly.
- Provide excellent customer service while maintaining a professional approach.
Requirements
- Good communication and customer service skills.
- Ability to remain calm under pressure.
- Good attention to detail.
- Basic computer skills.
- Ability to write clear and accurate reports.
- Reliable, punctual, and trustworthy.
- Able to work independently and as part of a team.
- Previous CCTV or security experience is desirable but not essential (training may be provided where appropriate).
- Valid SIA CCTV BAdge.
Data Protection and Confidentiality
Successful applicants will be expected to:
- Handle personal information lawfully, fairly, and securely.
- Follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all company data protection procedures.
- Access CCTV footage and personal information only when authorised and for legitimate business purposes.
- Keep all information confidential and never share footage or personal data without proper authorisation.
- Report any suspected data breaches or information security concerns immediately in line with company procedures.
CCTV Compliance
All CCTV operations must be carried out in accordance with:
- Company CCTV policies and procedures.
- UK data protection legislation.
- The Information Commissioner's Office (ICO) guidance on the appropriate use of CCTV and surveillance systems.
- Any client-specific instructions and site operating procedures.
What We Offer
- Competitive pay.
- Full training and ongoing support.
- Opportunities for development.
- Uniform provided
