It service manager Work, Jobs in Longlevens, Gls (with Salaries)

IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
IT & Administrative Assistant
Roberts Limbrick Ltd —Gloucester
- IT
- Communication skills
5d
Change Manager
Claranet —Gloucester
- Full-time
- Travel
- IT
- Financial services
11d
Lead Service Management Specialist
Benefact Group —Gloucester
- Full-time
- Hybrid work
- ERP systems
- IT
- Leadership
- Annual leave
- Employee assistance programme
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
6d
SOC Operations Manager
EDF Energy —Gloucester
- From £85,000 a year
- Azure
- AWS
- Travel
11d
Assistant Consultant Project Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- In-person
Delivery Manager (Agile Software Engineering)
Ecotricity —Stroud
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Software development
- Free parking
- Store discount
Quick apply
4d
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
4d
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
4d
Service Desk Manager
Ecotricity —Stroud
- Hybrid work
- Bar
- AWS
- Leadership
- Employee discount
Group Cyber Governance, Risk and Compliance Manager
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Group Cyber Governance, Risk and Compliance Man...
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Cyber Essentials Plus Certification Team Manager
Key Sigma Ltd —Shurdington
- Full-time
- Supervising experience
- Mentoring
- IT
- Free parking
Quick apply
10d
Project Manager - Data Strategy
Gloucestershire County Council —Gloucester
- £37,280 - £47,181 a year
- Hybrid work
- English
- Project management
- Annual leave
- Employee assistance programme
Senior Delivery Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- DevOps
- Mentoring
- Agile
Senior Programme Manager
Ultra Electronics —Cheltenham
- Full-time
- Bachelor's degree
- Leadership
IT Support Technician
Wishford Education —Tetbury
- £27,000 - £29,000 a year
- Weekend availability
- Customer service
- Travel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Information Manager
Gallifordtry —Cheltenham
- Full-time
- No degree
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount

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IT Service Desk Manager

Northrop Grumman -
Cheltenham

Apply Now

Job details

£55,000 - £65,000 a year

Benefits

Private medical insurance

Qualifications

ITIL Certification
ITIL
ServiceNow
IT
Leadership
Communication skills

Full job description

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

RELOCATION ASSISTANCE: No relocation assistance available

TRAVEL: Yes, 25% of the Time

IT Service Desk Manager

Location: Cheltenham, UK
Clearance Type: SC (or ability to gain and maintain)
Salary: £55,000 - £65,000

What’s your possible?

At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible.

This mindset goes beyond the work we deliver for our customers. It’s at the heart of how we help you grow, how we support our communities, and how we create a place where everyone can thrive.

The Opportunity

This is more than a leadership role. It’s an opportunity to shape how our people experience technology every single day.

As part of our EMEA IT organisation, you will lead our IT Service Desk and 1st Line Support function across multiple sites, ensuring colleagues have the tools and support they need to do mission-critical work. You’ll guide a skilled team, drive service excellence, and champion a first-time-fix culture that keeps our business moving.

Based in Cheltenham and reporting to the EMEA IT Service Delivery Manager, you’ll play a key role in maturing ITIL practices, strengthening our service management capability, and delivering a seamless, professional IT experience for users across the region.

What You’ll Do

Lead, develop, and mentor a multi-site service desk and 1st line support team, enabling technical growth and clear career pathways.
Own day-to-day service desk operations, ensuring SLAs and service targets are met and continuously improved.
Oversee incident and service request management, ensuring timely resolution and clear communication with users.
Support a range of end‑user devices including laptops, thin clients, printers, and mobile devices.
Drive a first-contact resolution culture and identify opportunities to improve processes, tooling, and customer experience.
Maintain and evolve our ServiceNow environment, ensuring workflows and reporting support effective service delivery.
Manage asset lifecycle, forecasting, and budget planning for key IT equipment.
Contribute to incident, problem, and wider ITIL processes, working closely with technical teams across the UK, EMEA, and US.

What We’re Looking For

Experience leading an IT service desk or end‑user support function, ideally having progressed from a 2nd line technical role.
Strong leadership, communication, and stakeholder engagement skills.
Solid knowledge of end‑user device support and modern desktop environments.
Understanding of IT service management principles and ITIL practices.
Experience with ITSM tools such as ServiceNow (or similar).
Ability to work under pressure, manage priorities, and guide teams through change.
Comfortable working with globally dispersed teams and adapting to different cultures and working styles.

Desirable:

ITIL v3/v4 Foundation certification.
Experience supporting manufacturing, engineering, or secure operational environments.
Strong ServiceNow workflow or reporting experience.

If you don’t meet every requirement, we still encourage you to apply. We value learning, growth, and diverse perspectives.

Security Clearance

Due to the nature of our work, you must be a UK national and able to gain and maintain SC level UK Government security clearance.

Our recruitment team is here to support and guide you through the process:
[email protected]

Benefits

Flexible working options, including compressed fortnight
Private healthcare
Cash health plan
Holiday buy and sell
Career development and professional training programmes
Performance-related bonuses

Why Join Us?

A Mission to Believe In
You’ll contribute to work that protects the UK, strengthens national security, and shapes future defence and cyber technologies.

A Place to Belong and Thrive
We’re committed to creating an inclusive environment where every voice is valued and every colleague has the platform to succeed.

Your Career, Your Way
From global projects to technical specialisms and leadership pathways, you’ll have the freedom to define your career – supported by mentoring, training, and continuous development.

Ready to Apply?

Yes – Submit your application online today.
Possibly – Our team is happy to answer questions: [email protected]
No – That’s okay. Explore other opportunities with us. We’re growing across the UK.

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

Apply Now

Refine Your Search

it service manager jobs in longlevens, gls

IT Service Desk Manager

Service Delivery Manager

IT & Administrative Assistant

Change Manager

Lead Service Management Specialist

IT Support Engineer

SOC Operations Manager

Assistant Consultant Project Manager

Delivery Manager (Agile Software Engineering)

Project Coordinator

Support Engineer

Service Desk Manager

Group Cyber Governance, Risk and Compliance Manager

Group Cyber Governance, Risk and Compliance Man...

Cyber Essentials Plus Certification Team Manager

Project Manager - Data Strategy

Senior Delivery Manager

Senior Programme Manager

IT Support Technician

Information Manager

I want to receive the latest job alerts for it service manager in longlevens, gls

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