Location: Northwich
Hours: Monday to Friday, 8:55am – 5:30pm
Company: TP European Solutions
Join Our Growing Team
TP European Solutions is a leading trade supplier of personalised promotional merchandise, offering a range of over 4,000 customisable products to businesses across the UK.
We are looking for an enthusiastic, customer-focused Promotional Merchandise Consultant to join our friendly sales team. This is an exciting opportunity for someone who enjoys building relationships, providing excellent customer service, and helping customers find the perfect promotional products.
Whether you're an experienced account manager, sales administrator, or customer service professional looking to develop your career in sales, we'd love to hear from you.
About the Role
As a Promotional Merchandise Consultant, you'll be responsible for managing customer enquiries from initial contact through to order completion. You'll build long-term relationships with customers, provide product recommendations and quotations, and identify opportunities to grow accounts through upselling, cross-selling and repeat business.
You'll receive training on our extensive product range and customisation processes, enabling you to provide expert advice and outstanding service.
Key Responsibilities
- Build and maintain long-term relationships with new and existing customers.
- Deliver an exceptional level of customer service at every stage of the sales process.
- Qualify customer enquiries to understand their requirements and recommend the most suitable products.
- Prepare accurate quotations and creative product proposals.
- Learn our product range and personalisation processes to confidently advise customers.
- Identify opportunities to upsell, cross-sell and encourage repeat business.
- Process customer orders accurately and efficiently.
- Work closely with suppliers to ensure smooth order fulfilment.
- Contribute towards team sales targets and business growth.
- Represent TP European Solutions at trade shows and customer events when required.
What We're Looking For
We're looking for someone who is:
- Confident, positive and enthusiastic.
- Passionate about delivering excellent customer service.
- A strong relationship builder with a consultative approach to sales.
- An excellent communicator, both verbally and in writing.
- Professional and friendly with a confident telephone manner.
- Organised, with the ability to prioritise a busy workload.
- Computer literate and comfortable using Microsoft Office and CRM systems.
- A creative thinker who enjoys finding solutions for customers.
- Motivated to develop customer accounts into long-term partnerships.
- Committed to maintaining an organised and professional working environment.
Why Join TP European Solutions?
- Commission pool structure.
- Workplace pension scheme.
- Join a friendly and supportive team.
- Full training on our products and customisation processes.
- Opportunity to develop your sales and account management career.
- Attend industry trade shows and customer events.
- Work with a wide range of exciting promotional products and well-known brands.
- Monday to Friday working hours – no weekends.
Apply Now
If you're enthusiastic, customer-focused and ready to build a rewarding career with TP European Solutions, we'd love to hear from you.
Pay: £26,436.80-£40,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Work Location: In person
