Guest Service Associate
Duties:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Assist guests with check-in and check-out processes
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and room assignments
- Provide information about hotel facilities, services, and local attractions
- Process payments and maintain accurate records
Requirements:
- Excellent communication skills, both verbal and written
- Strong phone etiquette and customer service skills
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment
- Proficient in using computer systems and software for reservations and guest management
Note: Previous experience in a similar role is a plus, but not required.
Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career growth, and a positive work environment. Apply now to start your hospitality career!
Job Types: Permanent, Full-time
Pay: £27,227.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Ability to commute/relocate:
- Longport ST5: reliably commute or plan to relocate before starting work (required)
Work Location: In person
