Ocean export forwarding agent Work, Jobs in Longridge, Lan (with Salaries)

Sea Ocean/Air Freight Forwarder Operator with Inside Sales
LGL WORLDWIDE LOGISTICS —Blackburn
- £25,000 - £35,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
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14d

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Sea Ocean/Air Freight Forwarder Operator with Inside Sales
LGL WORLDWIDE LOGISTICS —Blackburn
Take all incoming calls from all internal/external customers. The Import / Export Operator is responsible for the arranging and receiving of all import/ export…
£25,000 - £35,000 a year
Quick apply
14d

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Sea Ocean/Air Freight Forwarder Operator with Inside Sales

LGL WORLDWIDE LOGISTICS
Blackburn

Quick apply

Job details

Full-time
£25,000 - £35,000 a year
14 days ago

Benefits

On-site parking

Qualifications

Import/export documentation
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Freight forwarding experience
Internal department liaison
Shipping & receiving
Data entry
Organisational skills
Customer support
Customer interaction
Root cause analysis
Communication skills
Supply chain customer service
Negotiation

Full job description

Sea/Air Freight Operator

The Import / Export Operator is responsible for the arranging and receiving of all import/ export consignments on behalf of both internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels. Dealing with all documentation and liaising with partners and our customers and responsible for providing excellent customer service. The Import Operator is also responsible for communicating with all internal functions and inside sales.

Duties and Responsibilities:

Ensure accurate data is entered into relevant systems
Liaise with customers, other offices locally and overseas, agents, shipping lines, airlines and hauliers
Take all incoming calls from all internal/external customers
Respond to all internal/external customer enquiries promptly and professionally
Completes all required import paperwork including customs work, and all other essential import documentation
Review all customer booking and clearance instructions ensuring these are understood and followed
Claiming of all shipments through use of external software packages
Ensure full understanding and strict compliance to customs processes and procedures
Ensure all delivered instructions are clear, concise and are provided in the correct format
Communicate with all operations to ensure the accuracy of consignment delivery
Manage all consignments by obtaining the latest status information and monitor accordingly
In the event of a service failure identify the root cause and take appropriate action to address ensuring the customer/branch are kept fully informed
Raising sales invoices accurately within agreed KPI timescales where required
Collect monies from relevant parties where required
Raise payment requests to relevant parties where required
Liaise with product support team to provide Sea Freight quotes
Query of vendor invoices where required
Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations
In depth understanding of the airfreight and Sea Freight product including Incoterms
Provide customer reports where required
Constantly consider initiatives which will both enhance the customer experience
Be committed to excellent service quality
Provide cover for the rest of the department during absence across both sea and air
Inside Sales experience is advantageous

Personal Attributes

Spark! Hungry!
Focus on results and willingly tackle problems or conflicts which threaten their achievement.
Excellent communication and listening skills
To enjoy working with customers, therefore great with people, relatable, humorous, charisma, ability to quickly develop relationships, therefore being memorable
Flexibility and quick thinking.
Tough Negotiator
Good overall knowledge of various modes: Sea, Air, Road
Good knowledge about all the company's products and services. Good overall knowledge of the freight industry and markets. Relate to clients about market activity.
To be well-organised and thorough, even under pressure.
To enjoy working within a target-driven team environment - Be a team player
Good drive and energy

Strong communication and organisational skills will be needed as will an ability to prioritise and manage high workloads at times. Attention to detail is a must as is the requirement to deliver excellent customer service.

If you feel you have what it takes to fulfil this role, please apply through this advert with your CV and a covering letter stating why you think we should invite you for interview. Please also state your current salary or salary requirements.

Job Type: Full-time

Pay: £25,000.00-£35,000.00 per year

Benefits:

On-site parking

Ability to commute/relocate:

Blackburn BB1 5QB: reliably commute or plan to relocate before starting work (required)

Experience:

Freight Forwarding: 1 year (required)

Work Location: In person

Quick apply

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Sea Ocean/Air Freight Forwarder Operator with Inside Sales

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