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Customer Service- Back Office

Franke -
Manchester

Apply Now

Job details

8 days ago

Benefits

Company pension

Qualifications

Sales support
Customer service call handling
Inbound customer enquiry call handling
SAP
Stakeholder liaison
Internal department liaison
Handling customer enquiries
Analysis skills
Computer skills
Customer interaction
Order processing
Supply chain customer service
Time management
Analytics

Full job description

Date: Aug 20, 2026

Location: Manchester, GB

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Company: franke

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

To efficiently and effectively enter, process and follow up of all orders placed by customers for the UK business.
To act as the main point of contact for all customers in the local territory
Your tasks
Manage customer enquiries relating to orders, price and availability and deliveries via email and phone
Primary call taker into the sales office
Liaise and work closely with the Franke Shared Service Centre to ensure there are efficient transactional interactions with customers
Proactive sales office support to external sales team
Co-ordinate delivery reports and expedite back orders
Arranging transport and confirming delivery or collections to customers
Co-ordinating with haulier/suppliers/warehouse/other operations staff members
Dealing with sales order paperwork including returns and credits
Preparing documents according to customer requirements and company practices
Providing back-up cover for Consumer Care team when required

Requirements

Experience

Experience of working in a sales order processing environment
Experience of a role where organisation and processes are critical
Experience of using business operating systems e.g. SAP an advantage

Other Skills:
Demonstrable analytical skills
Customer Service Focus
Strong delivery focus
Excellent Time Management skills
Strong sense of ownership
High level of accuracy

What we offer you
Employee Benefits
Pension contributions- Employer contributions 6%
Hybrid working- 3 days in the office
LinkedIn Learning platform

For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.

Apply Now

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