1st line service desk technician Work, Jobs in Loughton, Eng (with Salaries)

IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Google Suite
1st Line Network Technician
Exponential-e —London
- Phone etiquette
- Communication skills
- Referral programme
Quick apply
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Word
- Writing skills
- No degree
Software Support Technician
Everfield —London
- Full-time
- Databases
- AI
- Communication skills
- Annual leave
- Employee discount
1d
Apprentice Technician
Redsquid Communications —London
- £15,600 a year
- Full-time
- Maintenance
Quick apply

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1st Line Network Technician
Exponential-e —London
Proactive network monitoring of alarms and traps for our customers via our monitoring tools. Maintain professional working relationships with customers,…
Quick apply
IT Support Technician
Elevate Technology Group —Loughton
This opportunity would suit someone with 1 to 3 years experience in an IT Support, Service Desk or Helpdesk role who is looking to continue developing their…
£28,000 - £32,000 a year

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IT Support Technician

Elevate Technology Group -
Loughton

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Job details

Permanent
£28,000 - £32,000 a year

Benefits

Company pension

Qualifications

Technical troubleshooting
Desktop support
Google Suite
TCP
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
IP networking
Customer support
Active Directory
Identity & access management

Full job description

Role: IT Support Technician
Location: Loughton, Essex
Salary: £28,000 - £32,000 Plus 25 days holiday + bank holidays, pension, funded certifications

A fast growing Managed Service Provider (MSP) based in Loughton, Essex is looking to add an IT Support Technician to the team following several recent client wins and expansion.

You will join a busy support team providing 1st Line / 2nd Line IT Support to a range of SME clients, with varying user bases. This is a varied role within an MSP where you will gain exposure to multiple client infrastructures and technologies.

Customer service is a key focus for the team, so they are looking for someone who enjoys working with users, communicates clearly and takes pride in delivering a high level of support experience alongside strong technical troubleshooting.

This opportunity would suit someone with 1 to 3 years experience in an IT Support, Service Desk or Helpdesk role who is looking to continue developing their technical skills within a growing MSP environment.

Key Responsibilities

Provide 1st Line and 2nd Line IT Support to users across multiple client environments
Troubleshoot issues across Windows and macOS devices
Support Microsoft 365 and Google Workspace environments
Manage Active Directory / Entra ID user accounts and permissions
Assist with device setup, onboarding and endpoint configuration
Troubleshoot network connectivity issues (DNS, DHCP, TCP/IP)
Work through tickets via the IT Service Desk / Helpdesk system
Deliver a high level of customer service across multiple client environments

Technical Experience

Strong troubleshooting across Windows, macOS and end user devices
Experience supporting Microsoft 365 / Office 365 or Google Workspace
Exposure to Active Directory or Entra ID
Understanding of basic networking (DNS, DHCP, TCP/IP)
Experience within an MSP environment would be beneficial but is not essential

This is a strong opportunity to join a growing MSP where you will gain exposure to a wide range of technologies and client environments, with opportunities to further develop your technical skillset and complete industry certifications.

Keywords:
IT Support Technician, IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, 1st Line Support, 2nd Line Support, IT Support Jobs Loughton, MSP Jobs, Managed Service Provider, Desktop Support, Windows Support, macOS Support, Microsoft 365, Office 365, Google Workspace, Active Directory, Entra ID, Helpdesk, IT Service Desk, Networking Support, DNS, DHCP, TCP/IP

Location: Loughton, Essex | Salary: £28000 - £30000 per year | Job type: Permanent | Posted: 12/03/2026

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1st line service desk technician jobs in loughton, eng

IT Support Technician

1st Line Network Technician

Service Desk Technician - 6 Month FTC

Software Support Technician

Apprentice Technician

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