Department head Work, Jobs in Loughton Roding, Ess (with Salaries)

General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Planner
McCann —Brentwood
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Head of DEI - UK
Athabasca Catering OLD —London
- Full-time
- Recruiting
- Training & development
- Annual leave
Quick apply
Head of Department, Supervision Hub
Financial Conduct Authority —London
- £140,000 - £190,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
2d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Restaurant management
- English
- Employee assistance programme
Quick apply
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of DEI - UK
Balke Brown Transwestern —London
- Full-time
- Recruiting
- Training & development
- Annual leave
Quick apply
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
People Manager
Home Hospitality —London
- £50,000 - £60,000 a year
- Full-time
- Management
- Human resources
- Recruiting
Quick apply
Fleet Manager
Stef & Philips —London
- £30,000 - £40,000 a year
- Full-time
- Organisational skills
- Referral programme
Quick apply
Operations Manager
StudioB —London
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Head of Customer Success
Commusoft —London
- £74,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
Head of Delivery
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Agile
- Annual leave
2d
VM Manager Northern Europe
Christian Dior Couture —London
- Nights as needed
- Team management
- Budgeting
- Communication skills
Head of Virus Reference Department
UK Health Security Agency —London
- £109,725 - £145,478 a year
- Full-time
- Hybrid work
- Research
- Leadership
- Teaching
Head of DEI - UK
Mayo Employees Federal Credit Union —London
- Full-time
- Recruiting
- Training & development
- Annual leave
Quick apply
Lister / Sales Department Head
Hamptons —Islington
- Business development
- Organisational skills
- Communication skills
Warehouse Manager
Reynolds Food Group —Waltham Cross
- £39,000 - £45,000 a year
- Overtime
- Continuous improvement
- Conflict management
- Training & development
- Free parking
Quick apply
Parts Advisor Waltham Abbey
Glyn Hopkin —Waltham Abbey
- Customer service
- Time management
General Manager
CH&CO —London
- £65,000 a year
- Weekend availability
- Microsoft Office
- Hotel
- Leadership
12d

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General Manager

Camp Beaumont -
Chelmsford

Apply Now

Job details

Full-time
£45,000 - £60,000 a year

Qualifications

Venue and attractions experience
Ticket sales
Cost control
Performance management
Food safety and hygiene regulations
Organisational skills
Customer interaction
Leadership
Team motivation leadership
Communication skills
Hospitality management

Full job description

Job Description: General Manager

Organisation: Marsh Farm
Reports to: Parks Director
Direct Reports: Duty Managers, Department Heads (Retail, Food & Beverage, Operations, Events & Entertainment, all team)

Purpose of the Role

The General Manager is responsible for the day-to-day leadership, operational delivery, and site performance of Marsh Farm. Reporting to the Parks Director, the GM ensures that agreed commercial strategies (The Budget), standards, and plans are executed consistently on site, delivering a safe, welcoming, and high-quality visitor experience.

This is a highly visible, hands-on role. The General Manager leads from the front, sets standards through action, and takes ownership of operational performance, people leadership, and guest experience. The role is not desk-based; it requires regular presence on the floor, walking the customer journey, supporting teams, and intervening immediately when standards slip.

Key Responsibilities

Operational Leadership & Site Standards

Take full responsibility for the day-to-day operation of Marsh Farm, ensuring all areas are safe, clean, compliant, and guest-ready.

Maintain a strong on-site presence, particularly during peak trading periods, events, and weekends.

Lead by example by walking the customer journey, identifying issues, and ensuring immediate corrective action is taken.

Ensure all departments consistently deliver agreed brand standards, service levels, and presentation expectations.

Act decisively when standards, behaviours, or performance fall below expectation.

Commercial Delivery & Performance

Deliver the commercial plans and targets (The Budget) including revenue, Spend Per Head (SPH), and cost control.

Actively drive ticket sales, retail, food & beverage performance, events income, and membership conversions on site.

Ensure shop areas are fully stocked, priced correctly, and presented to maximise sales.

Work with teams to improve upselling, suggestive selling, and guest engagement in a natural, customer-first way.

Monitor daily performance and respond quickly to underperformance.

People Leadership & Culture

Lead, motivate, and develop Duty Managers and department leaders, setting clear expectations and standards.

Ensure teams are well trained, well deployed, and fully understand their roles and responsibilities.

Address poor attitudes, behaviours, or performance promptly and fairly, escalating issues where necessary.

Build a positive, accountable culture where standards matter and everyone takes pride in the site.

Support recruitment, onboarding, and ongoing development of the team.

Customer Experience

Champion a consistent, welcoming, and engaging customer experience across the site.

Ensure staff follow agreed service standards, including greetings, engagement, and problem resolution.

Review guest feedback and complaints, taking ownership of improvements and preventing repeat issues.

Ensure first impressions (car park, entrance, toilets) and last impressions are consistently positive.

Health, Safety & Compliance

Ensure full compliance with health & safety legislation, food safety standards, animal welfare requirements, and licensing conditions.

Ensure risk assessments, checks, logs, and SOPs are completed accurately and on time.

Act immediately on any safety or compliance concerns.

Communication, Reporting & Accountability

Report regularly to the Parks Director on site performance, challenges, and opportunities and solutions.

Participate fully in weekly performance reviews, operational meetings, and planning sessions.

Provide honest, timely updates and take ownership of actions agreed.

Support the site by implementing changes quickly and consistently.

Skills & Experience

Proven experience managing operations in a leisure, attraction, hospitality, retail, or visitor-focused environment.

Strong people leadership skills with experience managing managers and frontline teams.

Commercial awareness with an understanding of revenue drivers, cost control, and SPH.

Confident decision-maker with the ability to act quickly under pressure.

Strong organisational and communication skills.

Personal Attributes

Highly visible, hands-on leader who sets standards by example.

Customer-focused with strong attention to detail.

Accountable, resilient, and solutions focused.

Comfortable being challenged and holding others to account.

Proud ambassador for Marsh Farm and its values.

Due to the nature of this role being in hospitality you will be required to work some weekends.

Please forward your CV to [email protected]

Overview

Role

Operations
Salary

£45,000-£60,000
Type

Full Time
Location

Chelmsford

Apply Now

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department head jobs in loughton roding, ess

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