About us
We are a well-established, family-run business based in Bicester, Oxfordshire. With a reputation for quality products and exceptional customer service, we take pride in delivering the perfect solutions to our customers for their homes and businesses. We specialise in the acquisition and supply of carpets, flooring, window coverings, beds and mattresses from the leading manufacturers in the UK and around the world. As well as offering a dedicated installation service for all of our products, carried out by our team of in-house, employed installation specialists.
We are a forward thinking company who are continuously looking to improve our customer service and efficiency in an ever-evolving marketplace.
Your Role
As Retail Sales Associate you will have excellent communication skills and be capable of building strong relationships with your colleagues and our customers. You'll be able take the lead to deliver our high standards of customer service and professionalism as well as supporting the management team to ensure that the sales and operations of the business runs smoothly.
You should be able to:
- Provide an outstanding customer experience in store and give professional advice to our customers to assist in their selection of products.
- Make customers feel at ease and understand each customer's personal requirements.
- Handle any customer complaints in difficult situations.
- Assist with stocking and merchandising the showroom.
- Ensure showroom and displays are kept clean, tidy and well presented.
- Use Carpet Trader CRM (customer relationship management) software to record customer information accurately, produce quotations and follow up on leads.
- Ensure individual and team sales targets are met.
- Strive to meet KPI's to develop your personal performance.
- Have flexibility to work on a rota working every other Saturday.
- All staff are required to lift and move products such as carpets and mattresses on a daily basis so must be physically fit and able.
Requirements
- Previous experience within the industry is desired but not essential.
- Customer focused, sales driven with a passion to exceed customer expectations.
- Excellent communication skills, both verbal and written.
- Good numeracy skills
- Ability to multitask and prioritise tasks effectively.
- Proficiency in Microsoft Office Suite and other relevant software applications.
Our Package
- Starting salary £26,000.00 negotiable depending on experience.
- Team Performance Commission Scheme & Product Sales Incentive Scheme (uncapped)
- OTE £30,000-£40,000 per annum (uncapped)
- Generous Staff Discounts on all of our products for you and your family.
- Company Pension Scheme.
- Company Uniform provided.
- Company Social Events, Rewards and Bonuses.
- Employee Assistance Program (EAP)
If you are a motivated and reliable individual with a passion for sales and customer service, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Will you commute to Bicester, OX26 4JT?
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
