Guest service agent Work, Jobs in Luton, Eng (with Salaries)

Reception Agent
IBIS —Luton
- £13.96 an hour
- Part-time
- Hotel
- Organisational skills
- Communication skills
Quick apply
Service Quality Executive
London Luton Airport —Luton
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee discount
1d
Front Office Supervisor -
Lighthouse Hotel Management —Luton
- £28,593.58 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
Estate Property Manager
Knebworth House —Knebworth
- £45,000 - £50,000 a year
- 8 hour shift
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Day Concierge
Rendall & Rittner —London
- £29,000 a year
- Full-time
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
14d
Cluster Groups, Conference and Events Coordinator
Hilton —Watford
- £25,775.88 - £26,000.00 a year
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
Community Host - Night
urbanbubble X FOLK —London
- £29,645 - £32,825 a year
- Full-time
- No experience needed
- Cleaning
- Communication skills
- Annual leave
- Sick pay
Quick apply
4d
Site Reliability Engineer
Haven —Hemel Hempstead
- Part-time
- Travel
- In-person
- AI
- Employee discount
Quick apply
3d
Product Director - Foundations & Data
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
2d

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Reception Agent

IBIS -
Luton

Quick apply

Job details

Part-time
£13.96 an hour

Qualifications

Organisational skills
Communication skills

Full job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an enthusiastic and customer-focused Reception Agent to join our team in Luton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our front desk.

Greet and welcome guests upon arrival, providing a warm and professional first impression
Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
Respond promptly to guest inquiries and requests, offering helpful information about hotel amenities and local attractions
Handle reservation modifications, cancellations, and special requests with a customer-centric approach
Process payments and maintain accurate financial records
Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
Promote hotel services and facilities, identifying opportunities to enhance guest experiences through upselling
Maintain a clean and organized front desk area
Assist with administrative tasks and support other hotel operations as needed

Qualifications

Proven experience in a customer service role, preferably in the hospitality industry
Strong service-focused personality with a genuine passion for creating positive guest experiences
Excellent communication and interpersonal skills
Proficiency in Opera or similar property management systems
Fluency in English; additional languages are a plus
Ability to multitask and prioritize in a fast-paced environment
Problem-solving skills and the ability to make decisions independently
Basic computer proficiency, including Microsoft Office applications
Flexibility to work various shifts, including weekends and holidays
High school diploma or equivalent; higher education in hospitality management is a plus
Attention to detail and strong organizational skills
Professional appearance and positive attitude

Quick apply

Refine Your Search

guest service agent jobs in luton, eng

Reception Agent

Service Quality Executive

Front Office Supervisor -

Estate Property Manager

Day Concierge

Cluster Groups, Conference and Events Coordinator

Community Host - Night

Site Reliability Engineer

Product Director - Foundations & Data

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