Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
HEAD OF WMS EUROPE
Yusen Logistics (UK) —Northampton
- Full-time
- Oracle
- English
- Travel
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
Head of Account Growth
Culina Group —Lutterworth
- Full-time
- Hybrid work
- CRM software
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of Portfolio Performance (PMO)
National Gas —Warwick
- £75,000 - £95,000 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Employee assistance programme
5d
Head of Academy Performance Support
Leicester City Football Club Ltd. —Loughborough
- Weekend availability
- Management
- English
- Rehabilitation centre
- Free parking
- Annual leave
3d
Head of Industry Vertical (Aerospace & Automotive) – Cluster West
Yusen Logistics (UK) —Northampton
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Travel
3d
Head of Reward Operations
Airbus Operations Limited —Broughton
- Full-time
- Project management
- Travel
- Leadership
- Free parking
- Employee discount
4d
Meetings and Events Operational Excellence Training Lead
Emota —Ashby-De-La-Zouch
- Microsoft Office
- Project management
- Travel
- Annual leave
Quick apply
1d
Head of people
The Chartered Institute Of Housing —Coventry
- £57,087 - £64,676 a year
- Full-time
- Hybrid work
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Operations Support Manager
BSI —Loughborough
- £42,400 - £53,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Annual leave
- Flexible schedule
Head of HSEQ
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Leadership
- Annual leave
- Employee discount
Global Head of Sales Development Representative (SDR)
Faria Education Group —Loughborough
- Full-time
- Sales
- Business development
- Mentoring
Quick apply
Facilities Manager
Compass Children's Homes —Leicester
- £47,000 - £55,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Annual leave
10d
Education Centre Supervisor
Explore Learning —Leicester
- From £27,000 a year
- Full-time
- English
- In-person
- Employee discount
- Referral programme
10d
CYP Co-Ordinator – Coventry
Midland Mencap —Coventry
- £32,160 a year
- Weekend availability
- Remote
- Experience working with children
- Team management
- IT
4d
Head of Sales
Equity Energies —Coventry
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
Quick apply
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Management Trainee
Schuh —Leicester
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme

I want to receive the latest job alerts for head of operational excellence & support in lutterworth, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of operational excellence & support jobs near lutterworth, lec

Head of Operational Excellence & Support

Simply Business -
Northampton

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Sabbatical
Car scheme

Qualifications

Change management
Leadership

Full job description

Who Are We?

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.

We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project’, we're working to help 10,000 small businesses start or grow by 2030.

Why not check out our advert on YouTube: Simply Business TV advert 2024: 'Simply the Best' .

Job Category

Operations

Position Type

Fixed Term Contract

Target Openings

What Is the Opportunity?

Stepping into this crucial 12-month maternity cover, you will oversee the commercial performance, customer experience, and people leadership of our operational excellence and support proposition. Your primary focus will be steering the frameworks that keep our UK Contact Centre thriving - specifically across operational excellence, quality assurance, resource planning, and onboarding and training.

Unlike typical operational roles, this isn't just about hitting metrics; it's about leading an award-winning environment - recently named the best large contact centre of the year. You will act as the linchpin that connects high-level strategy to daily excellence, ensuring our teams are perfectly equipped and supported to deliver exceptional experiences for the small businesses we protect.

As our Head of Operational Excellence & Support, you’ll:

Lead, guide, and create meaningful development plans for the leaders in your business area
Directly steer our operational excellence, resource planning, quality assurance, and onboarding frameworks to ensure optimal personnel levels and roadmaps for commercial success.
Partner with leaders across Product, Commercial, Finance, and People teams to collaborate effectively on new and established initiatives.
Drive the achievement of KPIs and OKRs to meet significant growth targets and improve our operational effectiveness across New Business Sales, Renewals and Customer Service
Obsess over results, providing clear insights and commentary to the wider Operation and Simply Business leadership.
Step into an established operation, quickly building trust to maintain stability and drive performance against targets from early on.

We’re looking for someone who is:

An expert in contact centre support, bringing deep operational knowledge in at least two of the following: resource planning, quality assurance, or onboarding and training.
A proven leader with a strong track record of motivating and developing high-performing support teams in a contact centre environment.
Highly analytical and strategically minded - capable of bringing the "outside in" by acting as a window to the wider industry, translating external market shifts, competitor insights, and emerging trends into actionable internal strategies.
An excellent communicator and presenter who can effectively interact with stakeholders at all levels to execute change management.
Passionate about understanding customer behaviours and acting on those insights to drive revenue growth and service targets.
Adaptable, pragmatic, and able to effectively balance competing priorities both within and outside the UK Operation.

(We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role.)

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

By ensuring our contact centre is flawlessly resourced, trained, and quality-driven, you'll be building the essential foundation our teams need to thrive. Apply today and help us enable big dreams for small businesses.

What are the benefits of working at Simply Business:

we offer a great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid
on top of the 25 days annual leave (plus bank holidays), we offer the option to buy five more days of holiday with your flexible benefits
our flexible parental leave allows you to approach an important time how you want - with six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver
our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And our long-serving employees get a two week paid sabbatical after five years of service, then four weeks off after ten years of service
private medical insurance through BUPA, that covers any pre-existing condition is a core benefit. Plus a health cash plan that covers your everyday medical expenses
we offer a competitive salary based on your experience and the current market. Plus the potential to earn an annual bonus based on performance
access to tools to support your personal development on our dedicated learning platform. As well as support for your mental health with access to counselling
we match what you put into your pension up to five per cent . And pass on a tax-free sum that's four times your basic salary with our life assurance policy , with the option to increase it to ten times through our flexible benefit scheme
our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service)
our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership

Ready to join us and drive our success as a high-performing team? Apply today.

Employment Practices

Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don’t (and won’t) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.

Apply Now

Refine Your Search

head of operational excellence & support jobs in lutterworth, lec

Head of Operational Excellence & Support

HEAD OF WMS EUROPE

Head of Operations

Head of Account Growth

Head of Portfolio Performance (PMO)

Head of Academy Performance Support

Head of Industry Vertical (Aerospace & Automotive) – Cluster West

Head of Reward Operations

Meetings and Events Operational Excellence Training Lead

Head of people

Duty Operations Manager

Operations Support Manager

Head of HSEQ

Global Head of Sales Development Representative (SDR)

Facilities Manager

Education Centre Supervisor

CYP Co-Ordinator – Coventry

Head of Sales

Customer Service Manager

Management Trainee